Nothing happens after loading files and clicking TheMovieDB

Support for Windows users
Post Reply
ZHPlol
Posts: 1
Joined: 20 Jun 2017, 02:41

Nothing happens after loading files and clicking TheMovieDB

Post by ZHPlol »

I just purchased filebot from the Windows store. It loads up, but when I drag files into the left pane, then right-click in the right pane and select MovieMode>TheMovieDB...nothing happens. Literally nothing. I've restarted my computer twice, and I've tried several different files, but nothing happens.

Please help me get this working, or help me get a refund. Thank you.
User avatar
rednoah
The Source
Posts: 22986
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: Nothing works...

Post by rednoah »

1.
What are the filenames? How many different files have you tried? Do the filenames contain keywords such as "sample" or "trailer" which causes files to be ignored?

Please provide a screenshot of the FileBot window after loading files and clicking TheMovieDB:
https://snag.gy/


2.
The Windows Store is managed by Microsoft, so you'll have to ask Microsoft for a refund if that's what you want. I can only offer technical support.
:idea: Please read the FAQ and How to Request Help.
Post Reply