TVDB not working for me

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Hercules40
Posts: 32
Joined: 15 Jun 2017, 00:46

TVDB not working for me

Post by Hercules40 »

First off, thank you for the excellent program. I have been using it for a couple of years now. Finally, version 4.7.9 started glitching for me when I noticed that you were selling the latest version thru the Windows Store for around $10. Thank you. I decided to splurge. Some of us are not endowed with a lot of money. But this I could afford.

So, I installed the version you're selling thru Windows Store after I finally bought it.

I am running Windows 10 Pro.

I use the GUI (I am not a script monkey... last time I used scripts was for Sequel in class like 20 years ago.)

So anyway, this is a problem I have had with the previous version, and it does not seem to have been fixed with 4.8 (?), so let me explain"
  • I put some files on the left side.
  • Then I click on "Match" and select TVDB.
  • Then the search starts.
  • In some cases, Filebot asks me to verify the program I am trying to rename, in order to pick the correct episode information.
  • I make the necessary selection.
  • It continues to search.
  • Then, suddenly, everything stops, I get no message, and the "rename" field remains blank.
This behavior happened to me in previous versions. It also happened under "AniDB". It does not happen for "TVMaze". Something different happens for "TVMaze". Some of the files ARE NOT identified at all. It's like the program or TVMaze does not recognize them at all.

Now, if I do a TV Episode search, for TVDB or AniDB or TVMaze I have NO PROBLEMS.

I can not figure this out.
Hercules40
Posts: 32
Joined: 15 Jun 2017, 00:46

Re: TVDB not working for me

Post by Hercules40 »

Fortunately, or unfortunately, I am seeing an error in EVENT VIEWER:
Log Name: Application
Source: Application Error
Date: 5/8/2018 1:13:28 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PapaG07
Description:
Faulting application name: javaw.exe, version: 10.0.0.0, time stamp: 0x5aa09c8f
Faulting module name: ucrtbase.dll, version: 10.0.16299.248, time stamp: 0xe71e5dfe
Exception code: 0xc0000409
Fault offset: 0x000000000006b79e
Faulting process id: 0x4230
Faulting application start time: 0x01d3e6da35baeff9
Faulting application path: C:\Program Files\WindowsApps\PointPlanck.FileBot_4.8.1.0_x64__49ex9gnthnt12\jre\bin\javaw.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 6ed4fabc-0648-4c24-90e2-26c7b54eb1a2
Faulting package full name: PointPlanck.FileBot_4.8.1.0_x64__49ex9gnthnt12
Faulting package-relative application ID: net.filebot.FileBot
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-05-08T18:13:28.652208300Z" />
<EventRecordID>12862</EventRecordID>
<Channel>Application</Channel>
<Computer>PapaG07</Computer>
<Security />
</System>
<EventData>
<Data>javaw.exe</Data>
<Data>10.0.0.0</Data>
<Data>5aa09c8f</Data>
<Data>ucrtbase.dll</Data>
<Data>10.0.16299.248</Data>
<Data>e71e5dfe</Data>
<Data>c0000409</Data>
<Data>000000000006b79e</Data>
<Data>4230</Data>
<Data>01d3e6da35baeff9</Data>
<Data>C:\Program Files\WindowsApps\PointPlanck.FileBot_4.8.1.0_x64__49ex9gnthnt12\jre\bin\javaw.exe</Data>
<Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
<Data>6ed4fabc-0648-4c24-90e2-26c7b54eb1a2</Data>
<Data>PointPlanck.FileBot_4.8.1.0_x64__49ex9gnthnt12</Data>
<Data>net.filebot.FileBot</Data>
</EventData>
</Event>
I have no clue what this means.
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rednoah
The Source
Posts: 22923
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: TVDB not working for me

Post by rednoah »

1.
Could you provide screenshots or a demo video of what you're doing?

1a.
Maybe it's just certain kinds of strange files that don't work?

1b.
Can you provide sample paths?

1c.
What Fetch & Match Data Preferences are you using?


2.
The Windows log has likely nothing to do with the behaviour you are describing.
:idea: Please read the FAQ and How to Request Help.
Hercules40
Posts: 32
Joined: 15 Jun 2017, 00:46

Re: TVDB not working for me

Post by Hercules40 »

Yes. Will do, later tonight. Thanks.
Hercules40
Posts: 32
Joined: 15 Jun 2017, 00:46

Re: TVDB not working for me

Post by Hercules40 »

Don't know how to do a video. Sorry. So here are are some screenshots:

This is the beginning of the search:

1. Image

Then I end up here:

2. Image

The spinning circle is gone, and I have no message OR any results. Is there a log I can find somewhere?
Hercules40
Posts: 32
Joined: 15 Jun 2017, 00:46

Re: TVDB not working for me

Post by Hercules40 »

Oh, my matching path is:
F:\My Videos\News\{n.replace(':',' -').replaceTrailingBrackets()}\{'Season '+s}\{n.replace(':',' -').replaceTrailingBrackets()} - {s+'x'}{e.pad(2)} - {t.replace(':',' -').replaceAll(/[!?.*]+$/).replaceAll(/[`´‘’ʻ]/, "'").lowerTrail().replacePart(', Part $1')}
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rednoah
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Posts: 22923
Joined: 16 Nov 2011, 08:59
Location: Taipei
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Re: TVDB not working for me

Post by rednoah »

The "Blue Match" button indicates that you're using Strict Mode matching, which means it won't work if the files don't strictly match what's in the database.


You'll want to use Opportunistic Mode (default unless manually changed) which gives FileBot a lot more leeway for guessing the right episode data:
Image


Please read this thread for more information:
viewtopic.php?f=3&t=4695
:idea: Please read the FAQ and How to Request Help.
Hercules40
Posts: 32
Joined: 15 Jun 2017, 00:46

Re: TVDB not working for me

Post by Hercules40 »

Hey, look at that. Fixed !!??

Except that broke my name conventions and episodes are now listed by date then season then episode number, something like this:

"20180319"

It just needs to be "3x19".
User avatar
rednoah
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Posts: 22923
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: TVDB not working for me

Post by rednoah »

Most likely. You did select Absolute Airdate Order. Please select Airdate Order instead.
:idea: Please read the FAQ and How to Request Help.
Hercules40
Posts: 32
Joined: 15 Jun 2017, 00:46

Re: TVDB not working for me

Post by Hercules40 »

Got it.

Thanks a lot!
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