Bad License Key: truncated subpacket data

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Ash3000k
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Joined: 24 Dec 2021, 14:55

Bad License Key: truncated subpacket data

Post by Ash3000k »

Cant activate license, on neither machine on my LAN

When I try to paste in the license or select the file itself I get this error:

Network Error: truncated subpacket data.


I have tried on both my win11 PCs

Thanks
Ash
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rednoah
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Re: Please help with this error trying to activate

Post by rednoah »

1.
What does the log say? Please PM me a copy of the license key you are pasting. Please read How to Request Help for details.



2.
If copy & paste is giving you trouble, then you can try to double-click your license file instead:
rednoah wrote: 14 Aug 2018, 07:21 How do I install my license file?

Option 1:

You can activate your license by double-clicking on your license file or by right-clicking your license file and opening it with FileBot.

Image Image Image
:idea: Please read the FAQ and How to Request Help.
Ash3000k
Posts: 4
Joined: 24 Dec 2021, 14:55

Re: Please help with this error trying to activate

Post by Ash3000k »

rednoah wrote: 24 Dec 2021, 16:26 1.
What does the log say? Please PM me a copy of the license key you are pasting. Please read How to Request Help for details.



2.
If copy & paste is giving you trouble, then you can try to double-click your license file instead:
rednoah wrote: 14 Aug 2018, 07:21 How do I install my license file?

Option 1:

You can activate your license by double-clicking on your license file or by right-clicking your license file and opening it with FileBot.

Image Image Image
Thanks I have pm'd u
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rednoah
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Re: Please help with this error trying to activate

Post by rednoah »

Where did you copy and paste your key from? It's a license key alright, but with all the : and / characters removed. You can use the license file instead of copy & paste of your email client somehow mangles plain text.


You will have received your license key twice. Once from Paddle as plain text. Once from FileBot as file. If one is giving you trouble, then you can always try the other.
:idea: Please read the FAQ and How to Request Help.
Ash3000k
Posts: 4
Joined: 24 Dec 2021, 14:55

Re: Please help with this error trying to activate

Post by Ash3000k »

rednoah wrote: 27 Dec 2021, 02:27 Where did you copy and paste your key from? It's a license key alright, but with all the : and / characters removed. You can use the license file instead of copy & paste of your email client somehow mangles plain text.


You will have received your license key twice. Once from Paddle as plain text. Once from FileBot as file. If one is giving you trouble, then you can always try the other.
That worked thank you very much! :D
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rednoah
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Re: Bad License Key: truncated subpacket data

Post by rednoah »

Where did you copy and paste your key from though? : and / selectively stripped away is rather mysterious. :lol:
:idea: Please read the FAQ and How to Request Help.
Ash3000k
Posts: 4
Joined: 24 Dec 2021, 14:55

Re: Bad License Key: truncated subpacket data

Post by Ash3000k »

rednoah wrote: 27 Dec 2021, 14:35 Where did you copy and paste your key from though? : and / selectively stripped away is rather mysterious. :lol:
just my email account I think, think I just copied the text from there and pasted it into a .txt file to use :roll:
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rednoah
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Re: Bad License Key: truncated subpacket data

Post by rednoah »

Strange. Best to use the Gmail web interface.
:idea: Please read the FAQ and How to Request Help.
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