getting error stating MOVE: The user name or password is incorrect

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wannbemedic32
Posts: 2
Joined: 05 May 2022, 10:03

getting error stating MOVE: The user name or password is incorrect

Post by wannbemedic32 »

I've included the logs and sys info:
sysinfo:

Code: Select all

FileBot 4.9.6 (r9125)
JNA Native: 6.1.2
MediaInfo: 21.09
7-Zip-JBinding: 16.02
Tools: fpcalc/1.5.0
Extended Attributes: OK
Unicode Filesystem: OK
Script Bundle: 2022-04-14 (r811)
Groovy: 3.0.9
JRE: OpenJDK Runtime Environment 17.0.1
JVM: 32-Bit OpenJDK Client VM
CPU/MEM: 12 Core / 259 MB Max Memory / 195 MB Used Memory
OS: Windows 10 (x86)
STORAGE: NTFS [(C:)] @ 109 GB | NTFS [New Volume] @ 254 GB | NTFS [TOSHIBA EXT] @ 688 GB | NTFS [Movie] @ 4.3 TB
DATA: C:\Users\Matt\AppData\Roaming\FileBot
Package: MSI
License: FileBot License PX14652121 (Valid-Until: 2070-05-14)
logs:

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May 05, 2022 5:57:26 AM net.filebot.util.FileUtilities sameFile
WARNING: The user name or password is incorrect
May 05, 2022 5:57:29 AM net.filebot.ui.rename.RenameAction lambda$actionPerformed$1
SEVERE: MOVE: The user name or password is incorrect
com.sun.jna.platform.win32.COM.COMException
	at net.filebot.platform.windows.COM.COM.call(Unknown Source)
	at net.filebot.platform.windows.FileOperation.perform(Unknown Source)
	at net.filebot.ui.rename.NativeRenameWorker.run(Unknown Source)
	at net.filebot.ui.rename.RenameAction.lambda$actionPerformed$1(Unknown Source)
	at net.filebot.util.ui.SwingUI.withWaitCursor(Unknown Source)
	at net.filebot.ui.rename.RenameAction.actionPerformed(Unknown Source)
Caused by: java.io.IOException: The user name or password is incorrect
	at net.filebot.platform.windows.FileOperation.lambda$perform$0(Unknown Source)
	... 6 more
it was working until today and I have used the program with no issues over the last 2 years. Does anyone know what i can do to fix this?
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rednoah
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Joined: 16 Nov 2011, 08:59
Location: Taipei
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Re: getting error stating MOVE: The user name or password is incorrect

Post by rednoah »

This would be an error message from the Windows itself, and not FileBot. You're likely processing files on a remote network share, so something has changed and now it's not working.

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SEVERE: MOVE: The user name or password is incorrect

:?: That error message would indicate that you can't access the files you're trying to access. Does it work if you move files via Windows Explorer? Maybe it's just a matter of removing and adding the network drive on your Windows client again.


:?: :!: Are you using 32-bit FileBot for any particular reason? 64-bit Windows and 64-bit FileBot would be normal, and anything else would be highly unusual, though likely unrelated to the network share issues above.
:idea: Please read the FAQ and How to Request Help.
wannbemedic32
Posts: 2
Joined: 05 May 2022, 10:03

Re: getting error stating MOVE: The user name or password is incorrect

Post by wannbemedic32 »

I had the 64 bit and it wasn’t working so I uninstalled and tried with the 32 bit. I’ll try disconnecting and reconnecting the drive again and see if that helps
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