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Matching files against TheTVDB does not work; the loading indicator keeps spinning forever

Posted: 24 May 2022, 10:46
by Pinfeed
Hi,

since a few day I can't rename tv series. After clicking Match/TheTVdatabase filebot freeze and only with the Programm Manger i can stop the app.
Windows 10 latest release.

Hope I find some help here.

Re: Filebot didn't work with tv series

Posted: 24 May 2022, 14:15
by rednoah
Does the log file show any errors? Does the UI freeze and become unresponsive, or does the loading indicator keep turning indefinitely? Can you reproduce the issue with different files in different locations?


:arrow: Please include logs and screenshots:
viewtopic.php?t=1868

Re: Filebot didn't work with tv series

Posted: 25 May 2022, 05:16
by Pinfeed
Hi,

the loading indicator keep on running. today i tried to use an other source. That worked. Than I switched back to TVMD. Since that, it works fine.

Re: Filebot didn't work with tv series

Posted: 25 May 2022, 08:46
by rednoah
If the loading indicator keeps running, then FileBot is not frozen. It's likely just stuck doing some network operation, waiting for a response that isn't coming due to network issues, maybe doing a few retries as well, and will eventually timeout and either work, or show you an error message. The log will tell you what is happening.