[Windows Store] Unable to install FileBot

Support for Windows 10 users and the Microsoft Store package
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Denny
Posts: 1
Joined: 04 Jan 2019, 05:59

[Windows Store] Unable to install FileBot

Post by Denny » 04 Jan 2019, 06:19

Hello, I have bought a copy of FileBot from the Windows Store. Last week it stopped working, when I clicked on it nothing happened. I then deleted it and went to the store. The status says "Owned", I selected "Install" and the message "Acquiring licence came up. After a short while I get the message "Error".
"Something unexpected happened. Code x80080005" The store then tries to reinstall again and repeatedly comes up with message "FileBot couldn't install, We'll try again later."

It's been trying to reinstall since 31st December and I don't seem to be getting anywhere. Could you please help.

Regards,
Denny

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rednoah
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Location: Taipei
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Re: Unable to install FileBot

Post by rednoah » 04 Jan 2019, 08:19

1.
You'll have to contact Microsoft for help with Microsoft Store issues. A factory reset will typically resolve all such issues, but that's the nuclear option and often very inconvenient.


2.
In the meanwhile, I can over a complimentary 1 year license for the classic installer edition, so you can just ignore the Microsoft Store for the time being:
viewtopic.php?f=8&t=9517
:idea: Please read the FAQ and How to Request Help.

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brooksjo
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Joined: 22 Jan 2019, 11:01

Re: [Windows Store] Unable to install FileBot

Post by brooksjo » 22 Jan 2019, 11:15

Hello guys,

I've a similar issue. Can't install FileBot on Windows 10. Can it be caused by the recent Windows update? Will try to contact Microsoft support.

Thanks

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rednoah
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Re: [Windows Store] Unable to install FileBot

Post by rednoah » 22 Jan 2019, 13:54

rednoah wrote:
04 Jan 2019, 08:19
In the meanwhile, I can over a complimentary 1 year license for the classic installer edition, so you can just ignore the Microsoft Store for the time being:
viewtopic.php?f=8&t=9517
No worries. Let's go with the easy solution for now then.
:idea: Please read the FAQ and How to Request Help.

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