After the last MS store update, some of my presets are gone

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Morgenstern72
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After the last MS store update, some of my presets are gone

Post by Morgenstern72 »

I just got an updated version of file bot from the MS store. Only my 4 presets for movies are still there, my presets for TV shows are gone.
How can I recover them?
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rednoah
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Re: After the last MS store update, some of my presets are gone

Post by rednoah »

Why would they be gone? If something were to go horribly wrong during an update (it won't) you'll loose all presets, not some. That part is very strange.

:?: What exactly is the situation? Did you upgrade from an old non-Store version to the Windows Store version? Or completely uninstall and then reinstall the Windows Store version?
:idea: Please read the FAQ and How to Request Help.
Morgenstern72
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Re: After the last MS store update, some of my presets are gone

Post by Morgenstern72 »

It was a store version and I did just start it. Why the presets are gone I don't know but I use file it at least once a week and the are just gone right after the last update.
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rednoah
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Re: After the last MS store update, some of my presets are gone

Post by rednoah »

1.
FileBot hasn't been updated recently though. Last update was half a year ago, so the Windows Store would have auto-updated you months ago.


2.
Please use the Groovy Pad and run runScript 'sysinfo' (press F5 and then press F5 again) to confirm what version / edition of FileBot you're currently using:
viewtopic.php?f=5&t=1868


3.
Not sure if this is helpful if settings are already lost, but FileBot will export your settings to a file called preferences.backup.xml each and every time FileBot is closed, in the FileBot app data folder. So you might find something there, or maybe you have a backup of this folder somewhere in your backups.

Windows Store Edition app data folder:

Code: Select all

%USERPROFILE%\AppData\Local\Packages\PointPlanck.FileBot_*\LocalCache\Roaming\FileBot
Classic Edition app data folder:

Code: Select all

%APPDATA%\FileBot
:idea: Please read the FAQ and How to Request Help.
Morgenstern72
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Re: After the last MS store update, some of my presets are gone

Post by Morgenstern72 »

1. When FileBot started today, it did hang (grayed out, unresposive). Then it restarted. I thought that was an update. In the file properties I see 16.8.2018 so most probably it was not an update.

2.

Code: Select all

FileBot 4.8.4 (r5829)
JNA Native: 5.2.2
MediaInfo: 18.05
7-Zip-JBinding: 9.20
Chromaprint: 1.4.2
Extended Attributes: OK
Unicode Filesystem: OK
Script Bundle: 2019-02-02 (r543)
Groovy: 2.5.1
JRE: Java(TM) SE Runtime Environment 10.0.2
JVM: 64-bit Java HotSpot(TM) 64-Bit Server VM
CPU/MEM: 4 Core / 6 GB Max Memory / 71 MB Used Memory
OS: Windows 10 (amd64)
Package: APPX
License: Microsoft Store License
3.
I have a backup, but exact the necessary subfolder is missing. Left backup, right system:
https://imgur.com/nzsqK5d
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rednoah
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Re: After the last MS store update, some of my presets are gone

Post by rednoah »

1.
The settings are stored in the registry, so I could imagine a Windows bug crashing things on access, leading to data loss, but I don't think anybody has ever reported anything similar.


2.
Yep, definitely running the Windows Store edition.


3.
Please check if any of these folders contains a preferences.backup.xml file. Especially in your older backup. The exact folder structure may have changed in older / new versions of Windows.
:idea: Please read the FAQ and How to Request Help.
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