Hi FB team:
I've been a huge supporter for many years. I paid the $20 roughly 4 years ago to have FileBot on my Macbook computer. Now that I'm logged into a MacOS desktop, I am able to successfully download FileBot, but the license does not activate.
I reviewed my e-mails, but I received no licensing information from paddle or filebot dot net. Below are the order details.
Can you help me reactivate my FileBot license?
Thank you!
App Store
INVOICE DATE 01 May 2017
SEQUENCE NO. 1-1128557159
ORDER ID MNG4TLTSZ1
DOCUMENT NO. 178160341043
Purchased in App Store years ago; same account, licensing issues (IllegalStateException: Receipt Hash: IOMACAddress)
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- Posts: 4
- Joined: 10 Nov 2021, 03:45
Re: Purchased in App Store years ago; same account, licensing issues
![Arrow :arrow:](./images/smilies/icon_arrow.gif)
https://apps.apple.com/us/app/filebot/id905384638
![Idea :idea:](./images/smilies/icon_idea.gif)
![Idea :idea:](./images/smilies/icon_idea.gif)
viewtopic.php?t=6265
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- Posts: 4
- Joined: 10 Nov 2021, 03:45
Re: Purchased in App Store years ago; same account, licensing issues
Hi rednoah, thanks for the quick response. I tried as you said, however, I am greeted with the same prompt to activate.
Can you help me understand if I bought this in Europe while studying there AND NOW I’m using the US App Store, could that result in this licensing issue?
Thank you!
Can you help me understand if I bought this in Europe while studying there AND NOW I’m using the US App Store, could that result in this licensing issue?
Thank you!
Re: Purchased in App Store years ago; same account, licensing issues
If you see this prompt, then you are almost certainly not using the Mac App Store edition:
![Image](https://www.filebot.net/screenshots/license.png)
![Arrow :arrow:](./images/smilies/icon_arrow.gif)
![Idea :idea:](./images/smilies/icon_idea.gif)
![Exclamation :!:](./images/smilies/icon_exclaim.gif)
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- Posts: 4
- Joined: 10 Nov 2021, 03:45
Re: Purchased in App Store years ago; same account, licensing issues
Hi rednoah, I apologize. You were right. I deleted those installations and reverted to downloading from the App Store. (See attached screenshots).
Unfortunately, the app crashes immediately. I tried a number of commands in the Terminal to initiate the application under administrative group, but I failed to initialize. Any feedback here is greatly appreciated.
![Image](https://i.imgur.com/KGJLzg1.png)
![Image](https://i.imgur.com/i4NZF8B.png)
Unfortunately, the app crashes immediately. I tried a number of commands in the Terminal to initiate the application under administrative group, but I failed to initialize. Any feedback here is greatly appreciated.
![Image](https://i.imgur.com/KGJLzg1.png)
![Image](https://i.imgur.com/i4NZF8B.png)
Re: Purchased in App Store years ago; same account, licensing issues
1.
What does the error log say?
You will find the error log here:
2.
What does the error log say?
![Idea :idea:](./images/smilies/icon_idea.gif)
Code: Select all
$HOME/Library/Containers/net.filebot.FileBot/Data/Library/Application Support/User Data
2.
What exactly did you run? What did the console output say in response?jplunkett85 wrote: ↑11 Nov 2021, 01:44 I tried a number of commands in the Terminal to initiate the application under administrative group, but I failed to initialize.
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- Posts: 4
- Joined: 10 Nov 2021, 03:45
Re: Purchased in App Store years ago; same account, licensing issues
Hi rednoah, it is this message over and over again:
Code: Select all
Nov 10, 2021 5:58:54 PM net.filebot.Main main
SEVERE: An unexpected error occurred during startup: IOMACAddress
java.lang.IllegalStateException: Receipt Hash: IOMACAddress
at net.filebot.platform.mac.MASReceipt.verifyHash(Unknown Source)
at net.filebot.platform.mac.MASReceipt.check(Unknown Source)
at net.filebot.Main.main(Unknown Source)
Caused by: java.lang.IllegalStateException: IOMACAddress
at net.filebot.platform.mac.MASReceipt.getGUID(Unknown Source)
... 3 more
Re: Purchased in App Store years ago; same account, licensing issues
That is very unusual. That error message would indicate that you don't have a primary network interface, which doesn't make sense. Are you running macOS on some kind of unusual hardware? Hackintosh? You might be able to make it work by playing with your network settings, e.g. try disabling / not disabling network interfaces.
EDIT:
A search for "IOMACAddress" reveals that there are other users running into the same issue, but unfortunately, there are no confirmed solutions:
* viewtopic.php?t=12388
* viewtopic.php?t=12066
EDIT:
A search for "IOMACAddress" reveals that there are other users running into the same issue, but unfortunately, there are no confirmed solutions:
* viewtopic.php?t=12388
* viewtopic.php?t=12066
Re: Purchased in App Store years ago; same account, licensing issues (IllegalStateException: Receipt Hash: IOMACAddress
You can use ioreg -l > ioreg.txt to save your device tree to a text file so you can check it:
There should be one network interface where "IOPrimaryInterface" = Yes and that would typically be en0 on normal hardware:
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ioreg -l > ioreg.txt
![Idea :idea:](./images/smilies/icon_idea.gif)
Code: Select all
ioreg -l | grep IOPrimaryInterface