Billing Issue

Support for macOS users
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mateito
Posts: 1
Joined: 28 Jun 2015, 01:12

Billing Issue

Post by mateito »

Hi there,

I just bought the FileBot app from the Mac OS App Store. On the Store it states "50% OFF all of June and July!" yet I have been charged $6.49 + $1 (both line items paid to "Itunes Music Store Australia AU") for the FileBot app.

I bought FileBot on the condition that I would not be paying any more than $3.25 for it.

Can you please process a refund of $4.25 to my bank account immediately.

Regards, Matt
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rednoah
The Source
Posts: 22970
Joined: 16 Nov 2011, 08:59
Location: Taipei
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Re: Billing Issue

Post by rednoah »

That's how the App Store works. Please talk to Apple if you need help with your App Store purchases. I can only help with technical issues, but not with Mac App Store billing or sales issues.

:idea: Please see Mac App Store: Frequently Asked Questions (FAQ) for details.

PS: FileBot is 50% off and that is the current price. Normally it would be twice of what you paid.
:idea: Please read the FAQ and How to Request Help.
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