Won't launch since upgrading to Sierra

[neutra]

Getting this message upon launch (tried deleting and re-installing)

Code: Select all

Internal Error: "An uncaught exception was raised..." with "Show Details" "Crash" and "Continue" buttons.

Pressing Continue keeps bringing back that same window.

Getting details shows:

Code: Select all

Process:               FileBotAppLauncher [10022]
Path:                  /Applications/FileBot.localized/FileBot.app/Contents/MacOS/FileBotAppLauncher
Identifier:            net.filebot.FileBot
Version:               4.7.2 (4210)
App Item ID:           905384638
App External ID:       818356147
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           FileBotAppLauncher [10022]
User ID:               502

Date/Time:             2016-09-20 17:50:58.396 -0600
OS Version:            Mac OS X 10.12 (16A323)
Report Version:        12
Anonymous UUID:        B356D5A8-A958-6AE6-3C47-C4588DE872A5


Time Awake Since Boot: 4800 seconds

System Integrity Protection: enabled

Crashed Thread:        0  AppKit Thread  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_INSTRUCTION (SIGABRT)
Exception Codes:       0x0000000000000001, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
Crashing on exception: java.lang.NullPointerException
 
abort() called

Application Specific Backtrace 1:
0   CoreFoundation                      0x00007fffc55e152b __exceptionPreprocess + 171
1   libobjc.A.dylib                     0x00007fffd9cb9cad objc_exception_throw + 48
2   CoreFoundation                      0x00007fffc55e1479 -[NSException raise] + 9
3   JavaNativeFoundation                0x000000011400d6d8 JNFCallObjectMethod + 230
4   libawt_lwawt.dylib                  0x0000000114453ab6 -[AWTView attributedSubstringForProposedRange:actualRange:] + 78
5   AppKit                              0x00007fffc3b28604 -[NSTextInputContext(NSInputContext_WithCompletion) attributedSubstringForProposedRange:completionHandler:] + 105
6   AppKit                              0x00007fffc3b246ec __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke.625 + 91
7   AppKit                              0x00007fffc3b1ee9a -[NSTextInputContext tryHandleTSMEvent_attributedSubstringForProposedRange_withContext:dispatchCondition:dispatchWork:continuation:] + 92
8   AppKit                              0x00007fffc3b24616 __55-[NSTextInputContext handleTSMEvent:completionHandler:]_block_invoke.620 + 450
9   AppKit                              0x00007fffc3385760 -[NSTextInputContext handleTSMEvent:completionHandler:] + 2549
10  AppKit                              0x00007fffc3384cfd _NSTSMEventHandler + 319
11  HIToolbox                           0x00007fffc4ad10d5 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1708
12  HIToolbox                           0x00007fffc4ad0346 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 428
13  HIToolbox                           0x00007fffc4ad018f SendEventToEventTargetWithOptions + 43
14  HIToolbox                           0x00007fffc4b26f86 SendTSMEvent_WithCompletionHandler + 408
15  HIToolbox                           0x00007fffc4cda378 __SendTextInputEvent_WithCompletionHandler_block_invoke + 584
16  HIToolbox                           0x00007fffc4cd8689 SendTextInputEvent_WithCompletionHandler + 1154
17  HIToolbox                           0x00007fffc4d49829 -[IMKInputSession _postEvent:completionHandler:] + 176
18  HIToolbox                           0x00007fffc4d59485 -[IMKInputSession _copyUniCharsForRange:intoBuffer:ofLength:completionHandler:] + 530
19  HIToolbox                           0x00007fffc4d59c0e -[IMKInputSession _coreAttributesFromRange:whichAttributes:completionHandler:] + 281
20  HIToolbox                           0x00007fffc4d5bbb0 -[IMKInputSession attributedSubstringFromRange:completionHandler:] + 186
21  HIToolbox                           0x00007fffc4d4c3ab __61-[IMKInputSession imkxpc_attributedSubstringFromRange:reply:]_block_invoke + 530
22  CoreFoundation                      0x00007fffc55773ac __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 12
23  CoreFoundation                      0x00007fffc5558424 __CFRunLoopDoBlocks + 356
24  CoreFoundation                      0x00007fffc5557f66 __CFRunLoopRun + 1878
25  CoreFoundation                      0x00007fffc55575b4 CFRunLoopRunSpecific + 420
26  HIToolbox                           0x00007fffc4d3363e -[IMKInputSessionXPCInvocation invocationAwaitXPCReply] + 606
27  HIToolbox                           0x00007fffc4d20db1 -[IMKClient menuWithCompletionHandler:] + 2801
28  HIToolbox                           0x00007fffc4ce9dd3 IMKInputSessionGetMenuIntoMenuWithCompletionHandler + 138
29  HIToolbox                           0x00007fffc4ce91af GetInputMethodInstanceMenu_IntoMenu_WithCompletionHandler + 129
30  HIToolbox                           0x00007fffc4cdcfc6 utTryToSetupInputMethodMenu + 362
31  HIToolbox                           0x00007fffc4cdc2e0 ActivateTSMDocument_GetMenu_TimerHandler + 107
32  CoreFoundation                      0x00007fffc5560e14 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
33  CoreFoundation                      0x00007fffc5560a9f __CFRunLoopDoTimer + 1071
34  CoreFoundation                      0x00007fffc55605fa __CFRunLoopDoTimers + 298
35  CoreFoundation                      0x00007fffc5558021 __CFRunLoopRun + 2065
36  CoreFoundation                      0x00007fffc55575b4 CFRunLoopRunSpecific + 420
37  HIToolbox                           0x00007fffc4af8f6c RunCurrentEventLoopInMode + 240
38  HIToolbox                           0x00007fffc4af8ca9 ReceiveNextEventCommon + 184
39  HIToolbox                           0x00007fffc4af8bd6 _BlockUntilNextEventMatchingListInModeWithFilter + 71
40  AppKit                              0x00007fffc31ef5f5 _DPSNextEvent + 1093
41  AppKit                              0x00007fffc38ff8eb -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1637
42  libosxapp.dylib                     0x00000001145093aa -[NSApplicationAWT nextEventMatchingMask:untilDate:inMode:dequeue:] + 124
43  AppKit                              0x00007fffc31e3fbd -[NSApplication run] + 926
44  libosxapp.dylib                     0x000000011450914d +[NSApplicationAWT runAWTLoopWithApp:] + 156
45  libawt_lwawt.dylib                  0x00000001144924b3 -[AWTStarter starter:] + 905
46  Foundation                          0x00007fffc6fa3f2a __NSThreadPerformPerform + 326
47  CoreFoundation                      0x00007fffc5577551 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
48  CoreFoundation                      0x00007fffc55586bd __CFRunLoopDoSources0 + 557
49  CoreFoundation                      0x00007fffc5557bb6 __CFRunLoopRun + 934
50  CoreFoundation                      0x00007fffc55575b4 CFRunLoopRunSpecific + 420
51  libjli.dylib                        0x000000010e22d8fd CreateExecutionEnvironment + 871
52  libjli.dylib                        0x000000010e229624 JLI_Launch + 1952
53  FileBotAppLauncher                  0x000000010e1ac06b launch + 10379
54  FileBotAppLauncher                  0x000000010e1a9698 main + 152
55  FileBotAppLauncher                  0x000000010e1a95f4 start + 52

[rednoah]

Thanks for the logs. Looks like it might be a tricky issue though.

EDIT:

I've only found obscure references for issues that may or may not be similar to this one:
https://bugs.openjdk.java.net/browse/JDK-8155921

Are you using some sort of special non-latin input method? e.g. something like pinyin or wubi input?

EDIT 2:

I've upgraded to Sierra as well and it's working just fine here. This is probably an isolated issue on your machine... for some reason.

[TheDoctor]

Exact same issue on Sierra.

[rednoah]

Exact same issue on Sierra.

Please post the logs just to be sure.

Are you using some sort of special non-latin input method? e.g. something like pinyin or wubi input?

Yes or No?

[neutra]

Are you using some sort of special non-latin input method? e.g. something like pinyin or wubi input?

Not that I know of. It was working perfectly before I upgraded to Sierra. Should I try deleting all prefs and support files and then re-install?

[rednoah]

I don't think that that'll help. But I don't have a better idea. Try everything you can think of and if something works please let us know.

The App Store is a mysterious beast. Just accepting the TOS seems to work around some issues:
viewtopic.php?f=12&t=4135#p23281

I've sent a bug report to Apple as well. Just in case they actually look at them.

EDIT:

One thing that strikes me as strange is the path /Applications/FileBot.localized/FileBot.app because it should be /Applications/FileBot.app if you have installed it via the app store.

[neutra]

It definitely has to do with Java. I uninstalled FileBot AND Java (the one from Oracle; not Apple). Reinstalled the Apple Java and FileBot and it seemed to be fixed. That lasted a few days but now it's doing the same thing as before.

[rednoah]

If you install FileBot from the App Store then it'll come with it's own JRE. It will definitely not use any Oracle / Apple JRE that may or may not be installed, so that's definitely not the source of the issue.

Why is there a FileBot.localized folder? I've never seen that before.