Filebot crashes on launch. Crash thread: 32 Java: QuantumRenderer-0

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jmacmichael
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Joined: 07 Jul 2017, 13:00

Filebot crashes on launch. Crash thread: 32 Java: QuantumRenderer-0

Post by jmacmichael » 07 Jul 2017, 13:19

Installed from Mac AppStore, OS X Sierra. Worked flawlessly for a year.
Crash thread: 32 Java: QuantumRenderer-0
Updated Java installation
Removed and reinstalled from AppStore

The apple crash log is here https://pastebin.com/qy1BbDxY

jmacmichael
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Joined: 07 Jul 2017, 13:00

Re: Filebot crashes on launch. Crash thread: 32 Java: QuantumRenderer-0

Post by jmacmichael » 07 Jul 2017, 13:36

As additional information, the Java Control Panel reports:
Java 8, Update 131
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However, the Command Line reports Java runtime not present.
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rednoah
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Re: Filebot crashes on launch. Crash thread: 32 Java: QuantumRenderer-0

Post by rednoah » 07 Jul 2017, 13:41

That is very strange. Did Apple update and break something recently? I'll have a look at the logs you posted.


:idea: The App Store version of FileBot is fully self-contained and does not use or require Java installed on your system, so you won't be able to break or fix anything by installing or uninstalling Java.



EDIT:

You're using macOS 10.12.4 which is slightly outdated. Not sure if it'll help, but updating to the latest minor version might help.
My (very excellent) support depends on Windows Store and Mac App Store sales and PayPal donations. Paying users, donors and everyone who contributes to FileBot in one way or another will get the very best support.

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jmacmichael
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Joined: 07 Jul 2017, 13:00

Re: Filebot crashes on launch. Crash thread: 32 Java: QuantumRenderer-0

Post by jmacmichael » 09 Jul 2017, 13:37

Noah
Thank you for the update. I deleted the Appstore version and installed from Cask. It ran the first time with no issues. The second time it crashed again. Here is the CLI output.

Code: Select all

==============================
Hackintosh:~ johnmac$ filebot
WARNING: GL pipe is running in software mode (Renderer ID=0x1020400)
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  SIGSEGV (0xb) at pc=0x00007fffe0a9c01d, pid=875, tid=0x000000000000e703
#
# JRE version: Java(TM) SE Runtime Environment (8.0_131-b11) (build 1.8.0_131-b11)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.131-b11 mixed mode bsd-amd64 compressed oops)
# Problematic frame:
# C  [libobjc.A.dylib+0x701d]  objc_msgSend+0x1d
#
# Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
#
# An error report file with more information is saved as:
# /Users/johnmac/hs_err_pid875.log
#
# If you would like to submit a bug report, please visit:
#   http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.
#
/usr/local/bin/filebot: line 24:   875 Abort trap: 6           /usr/libexec/java_home --failfast --version "1.8+" --exec java -Dunixfs=false -DuseExtendedFileAttributes=true -DuseCreationDate=false -Djava.net.useSystemProxies=true -Dapple.awt.UIElement=true -Djna.nounpack=true -Dapplication.deployment=app -Djna.library.path="$APP_ROOT/Contents/MacOS" -Djava.library.path="$APP_ROOT/Contents/MacOS" -Dnet.filebot.AcoustID.fpcalc="$APP_ROOT/Contents/MacOS/fpcalc" $JAVA_OPTS -jar "$APP_ROOT"/Contents/Java/*.jar "[email protected]"

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rednoah
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Re: Filebot crashes on launch. Crash thread: 32 Java: QuantumRenderer-0

Post by rednoah » 09 Jul 2017, 14:53

Hackintosh? Does that mean you're running macOS on non-standard hardware? That might explain why graphics acceleration is crashing the process.
My (very excellent) support depends on Windows Store and Mac App Store sales and PayPal donations. Paying users, donors and everyone who contributes to FileBot in one way or another will get the very best support.

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Please read the FAQ and How to Request Help. Donate if you'd like some extra developer love. :ugeek:

jmacmichael
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Joined: 07 Jul 2017, 13:00

Re: Filebot crashes on launch. Crash thread: 32 Java: QuantumRenderer-0

Post by jmacmichael » 10 Jul 2017, 17:35

Noah
I am running this on my hackintosh (and non-standard hardware). I am not using any gpu acceleration (that I know of) as it is a headless server.

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rednoah
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Re: Filebot crashes on launch. Crash thread: 32 Java: QuantumRenderer-0

Post by rednoah » 10 Jul 2017, 17:43

Well, that would explain why the GUI is crashing. Not much I can do about that unfortunately, because it's something that Apple would have to fix in their code.

On Windows, turning of Direct3D acceleration for Java Swing is sometimes necessary to make it work with remote desktop. Maybe a similar solution will work for your configuration.
My (very excellent) support depends on Windows Store and Mac App Store sales and PayPal donations. Paying users, donors and everyone who contributes to FileBot in one way or another will get the very best support.

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Please read the FAQ and How to Request Help. Donate if you'd like some extra developer love. :ugeek:

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