[FAQ] How to Request Help

All about user-defined episode / movie format expressions
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[FAQ] How to Request Help

Post by rednoah » 31 Jul 2014, 16:40

Here's a quick check list of what you should keep in mind and what you need to include if you need help or support. :ugeek:

⭑⭑ Screenshots or Console Logs are absolutely necessary for any kind of bug report! ⭑⭑

If you're using the GUI:
  • Include System Information (press F5 and then click the information symbol)
  • Include Screenshots
  • Include file paths as text when reporting mismatches (press F7 to copy debug information)
  • Include Logs (press F5 and then click the warning symbol)
If you're using the CLI:
  • Include the cmdline call and any output or logs
  • Include the output of filebot -script fn:sysinfo
  • Make sure you escape and quote your cmdline arguments correctly. I will not fix your broken cmdline call for you.
  • When redirecting console output, make sure to include standard output AND error output. I will not fix your command not found issues.
  • When including logs, make sure that they illustrate the issue clearly. I will not sift through large chunks of random logs.

:idea: Before posting make sure to have a quick look at the FAQ and check existing posts for answers. When starting a New Topic think of a Meaningful Title, and avoid vague titles like "Bug Report" or "Need Help" or "filebot not working" because those aren't really helpful.

:idea: Nicely formatted posts are appreciated. Use bold / italic / underline or colors if it can make your point more clear, and when posting cmdline code or logs you must use the CODE tag since that will greatly improve readability.

:idea: I do not reply to private messages. Unless you have a very good reason for not making a public New Topic.

:idea: Sometimes rednoah may seem like a grunt and respond with short answers. This isn't (always) because he hates you, but because he's on mobile or busy fixing bugs.

Useful Links:
Examples of excellent Help Requests:
:idea: Please read the FAQ and How to Request Help.