Lost my License

Any questions? Need some help?
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Blazingkitty
Posts: 1
Joined: 13 Jun 2019, 11:57

Lost my License

Post by Blazingkitty »

Hello Friends

Bought a license.

But pc crashed and i saved it in a txt file. The email is removed :(

how can i get my license ? back?
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rednoah
The Source
Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Lost my License

Post by rednoah »

I've re-sent your license. Please store it carefully this time around.
:idea: Please read the FAQ and How to Request Help.
ped44
Posts: 1
Joined: 19 Mar 2020, 19:55

Re: Lost my License

Post by ped44 »

i cannot find the email with my filebot licence
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rednoah
The Source
Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Lost my License

Post by rednoah »

rednoah wrote: 14 Aug 2018, 07:21 If you want to recover a lost license key or a never received license key, please contact Paddle (our payment processor) with your name, email and payment details so they can look up your order and resend your license confirmation. If you have multiple purchases under your email address, then you must include payment details so that they can look up your most recent order.
:arrow: https://www.filebot.net/activate.html
:idea: Please read the FAQ and How to Request Help.
downunderluck
Posts: 1
Joined: 09 Feb 2022, 22:35

Re: Lost my License

Post by downunderluck »

Yep sorry I've lost mine and Paddle are not great at returning emails. I've checked my email but I can't see anything from Filebot.

Great program btw.
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rednoah
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Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Lost my License

Post by rednoah »

downunderluck wrote: 09 Feb 2022, 22:37 Yep sorry I've lost mine and Paddle are not great at returning emails. I've checked my email but I can't see anything from Filebot.

Great program btw.
Paddle will usually reply within 3-4 working days. Make sure to use Gmail for reliable email delivery. If you remember your Order Number / Order Date / Email Address, then I might also be able to lookup your order details. Please PM me as much information as you can.
:idea: Please read the FAQ and How to Request Help.
yoda3647
Posts: 1
Joined: 26 Feb 2022, 17:46

Re: Lost my License

Post by yoda3647 »

My Hard drive crashed also anyway to get my Activation Key. I did try Paddle site but I purchased last year do not remember date or month and not sure of the price. The Email I used and have used same email for 10+ year is Gmail
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rednoah
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Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Lost my License

Post by rednoah »

FileBot License PX27321619 was re-sent to your gmail address. Please store it carefully on Google Drive this time around. Do not delete the email so that Gmail can keep it for you.
:idea: Please read the FAQ and How to Request Help.
DerpyChick
Posts: 1
Joined: 27 Apr 2022, 22:48

Re: Lost my License

Post by DerpyChick »

i lost my license can you guys please resend it to me i promise to keep it in a safe place this time
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rednoah
The Source
Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Lost my License

Post by rednoah »

P30462136 has been re-sent.
:idea: Please read the FAQ and How to Request Help.
Hunkulees
Posts: 2
Joined: 30 Mar 2018, 15:08

Re: Lost my License

Post by Hunkulees »

My problem is a bit different. I purchased mine through the windows store. However about a week and a half ago a hacker based out of russia managed to access my email, and once they did that they then went on a spree, hacking, or attempting to hack multiple accounts. They stole money, took over my facebook, and twitter, attempted to steal my amazon and steam, as well as various other things. I reported it to microsoft, they escalated it in order to get my account back, found that my account WAS compromised and hacked, but apparently are unable to transfer my account back because the hackers also managed to change my security settings, and they aren't able to bypass it. So my account is now permanently frozen because they said it was the only thing they could do to stop them from using it

Long story short, I lost everything associated with my account. All my games, all my apps, achievements, etc. I've had this account for 18 years, and now its just gone, and Microsoft claims they are powerless to do anything to get my account and purchases back. So on top of the other multitude of things I lost, I also lost my access to filebot, and have no way i know of of regaining it. I have regained access to my email address ([email protected]), but the Filebot app, as far as i know is tied directly to my Microsoft account that is frozen, so I don't know how to recover it. If there is anything that can be done to recover my filebot access I would be immensely grateful because at the moment, especially due to what happened I do not have the money to simply rebuy a new license
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rednoah
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Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Lost my License

Post by rednoah »

Unfortunately, if you have purchased FileBot via the Microsoft Store then you can only access FileBot via your Microsoft Account, i.e. you must install FileBot via the Microsoft Store and you can only do that if you're logged into your Microsoft Account.


Although FileBot has a non-Store edition as well, that's technically a different product and completely unrelated to any Microsoft Store or Mac App Store purchase you might have in your Microsoft or Apple account:
viewtopic.php?t=6265


We do have a program for courtesy 1-year licenses though, if you're interested. That's completely unrelated to restoring your Microsoft Store purchase though:
viewtopic.php?t=10881
:idea: Please read the FAQ and How to Request Help.
ReMoX
Posts: 1
Joined: 24 May 2022, 13:15

Re: Lost my License

Post by ReMoX »

i lost my license aswell, could you please resend it to me
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rednoah
The Source
Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Lost my License

Post by rednoah »

rednoah wrote: 14 Aug 2018, 07:21 If you want to recover a lost license key or a never received license key, please contact Paddle (our payment processor) with your name, email and payment details so they can look up your order and resend your license confirmation. If you have multiple purchases under your email address, then you must include payment details so that they can look up your most recent order.
:arrow: https://www.filebot.net/activate.html
:idea: Please read the FAQ and How to Request Help.
jmdnnlln
Posts: 2
Joined: 30 Jun 2022, 05:55

Re: lost license key

Post by jmdnnlln »

Hello I have an active subscription with Filebot, however due to hardware failure and total loss of database I no longer have a registered key. I cannot remember how I paid for the subscription, ie debit card etc, but It was active before the crash. How can I obtain a replacement key

Many Thanks.
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rednoah
The Source
Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Lost my License

Post by rednoah »

rednoah wrote: 14 Aug 2018, 07:21 If you want to recover a lost license key or a never received license key, please contact Paddle (our payment processor) with your name, email and payment details so they can look up your order and resend your license confirmation. If you have multiple purchases under your email address, then you must include payment details so that they can look up your most recent order.
:arrow: https://www.filebot.net/activate.html

:arrow: Paddle may be able to help you even if you only know your name, at least for credit card payments.
:idea: Please read the FAQ and How to Request Help.
jmdnnlln
Posts: 2
Joined: 30 Jun 2022, 05:55

Re: Lost my License

Post by jmdnnlln »

Thanks for the response. Contacted Paddle. Turns out I renewed in Feb this year but the 'Bot' cant give me the licence key, instead a rep will contact me soon regards this issue. I now realise how important it is to keep keys etc on a completely different system.
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rednoah
The Source
Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Lost my License

Post by rednoah »

Using Gmail (for search and lookup) and not deleting email will usually do the trick. Please let us know if you have trouble with Paddle support. We can help you as well, once you've got your Paddle order number.
:idea: Please read the FAQ and How to Request Help.
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