I just bought a 1 year license on this page and i haven't received the License
What can I do it get this?
Any questions? Need some help?
2 posts • Page 1 of 1
- The Source
- Posts: 16990
- Joined: 16 Nov 2011, 08:59
- Location: Taipei
Please read this:
rednoah wrote: ↑14 Aug 2018, 07:21If you did not receive 2 emails, please check your Spam folder. If you're using a Desktop application (e.g. Windows Mail) to receive Email via POP3 or IMAP, please check the Spam / Junk mail folder via the web interface as well.
If you have received no email at all then you have likely mistyped your email address or your mail server is rejecting emails. In this case, please PM me your name and @gmail.com address, and ideally your order number (e.g. P1234567) if possible, so I can manually resend your license. (You will need at least 1 public post before you can write a PM. If you are a new users with 0 posts, just post something on this thread.)
If you have used your Credit Card during checkout, then I can look up your order number by name. If you have used PayPal or Apple Pay, and mistyped your email address during checkout, then you need to contact Paddle (our payment processor) first so they can look up your order number via your payment details.