License Activation Questions and Answers

Any questions? Need some help?
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

kevy wrote: 25 May 2020, 18:07 3 mac os and 3 windows
A bit excessive, but probably still within the limits.
:idea: Please read the FAQ and How to Request Help.
dragonclaw88
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Re: [FAQ] How do I activate my license?

Post by dragonclaw88 »

yeah i did all of the above...contacted paddle i stiil havent gotten any activation email...if i would of known it took this long and was this complicated to get activated i wouldnt of bothered...guess ill be making a fun youtube video documenting all the fun im having
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

You would typically receive your license instantly due to everything being automated, but if you mistyped your email address, or your email service misclassified things as junk, then things might be more complicated since then it'll be a manual job for a human to fix things up for you:
viewtopic.php?t=11131

Actually, anyone who makes a video documentary will get a free license anyway with our user study program:
viewtopic.php?t=10881

:arrow: If you PM me any identifying information (e.g. name, email, order number, etc) then I could look into it. Notably, the email address you used for registering here in the forums is not associated with any purchase.



Here's some recent mail delivery errors that explain 2 license emails not being received this week, though if any of them pertain to your purchase, that I cannot say without knowing what email address was used during checkout:

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4.2.2 The email account that you tried to reach is over quota.
Please direct the recipient to 4.2.2 https://support.google.com/mail/?p=OverQuotaTemp x12si10468279jad.119 - gsmtp

Code: Select all

5.1.1 The email account that you tried to reach does not exist.
Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at 5.1.1 https://support.google.com/mail/?p=NoSuchUser c17si1166846ilh.12 - gsmtp
:idea: Please read the FAQ and How to Request Help.
dseg30
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Re: [FAQ] How do I activate my license?

Post by dseg30 »

My 1 year license is about to be up. Will it automatically renew or no? I'm thinking of moving to the lifetime one.
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

All FileBot purchases are one-time purchases. Your license will not automatically renew, and cannot be renewed manually, other than simply purchasing a new one. ;)
:idea: Please read the FAQ and How to Request Help.
demmaps
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Re: [FAQ] How do I activate my license?

Post by demmaps »

Hi,

I'm sorry to contribute to this thread, but I've tried everything and I still can't get things to work out.

I have a lifetime license that I've been happily using for about six months. Once or twice filebot has somehow lost awareness of the license and I've just uncommented a line in my script that activates the license and all has been well. This happened again two days ago, but the regular license line has no effect. Filebot runs as www-data, and I've tried everything I can think of including deleting all apparent .license files, running the script via sudo to www-data, sudoing interactively to www-data and running (always worked in the past), having other code running as www-data call it, and logging in directly as www-data by giving it an interactive shell all to no avail.

My script looks like this:

Code: Select all

./update-filebot.sh
./filebot.sh --license license.psm
./filebot.sh -script fn:amc --output "/storage/plex" --action symlink -non-strict "$DIR" --log-file "$HOME/filebot/amc.log" --conflict auto --def exec="echo {quote f} matched as {quote ny}" unsorted=y storeReport="$HOME/filebot/logs" movieFormat="{plex}" seriesFormat="{plex}" animeFormat="{plex}" musicFormat="{plex}" subtitles=en
The output looks like this (censored with "***") (the java warnings have always been there):

Code: Select all

Update /var/www/filebot/data/CHANGES.tar.xz
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
304 NO UPDATE
Activate License [PX***] on [Sat Jun 13 19:18:00 CEST 2020]
Write [FileBot License PX*** (Valid-Until: 2070-01-12)] to [/var/www/filebot/data/.license]
FileBot License PX*** (Valid-Until: 2070-01-12) has been activated successfully.
WARNING: An illegal reflective access operation has occurred
WARNING: Illegal reflective access by org.codehaus.groovy.vmplugin.v7.Java7$1 (file:/var/www/filebot/jar/groovy.jar) to constructor java.lang.invoke.MethodHandles$Lookup(java.lang.Class,int)
WARNING: Please consider reporting this to the maintainers of org.codehaus.groovy.vmplugin.v7.Java7$1
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
WARNING: All illegal access operations will be denied in a future release
Run script [fn:amc] at [Sat Jun 13 19:18:03 CEST 2020]
Parameter: exec = echo {quote f} matched as {quote ny}
Parameter: unsorted = y
Parameter: storeReport = /var/www/filebot/logs
Parameter: movieFormat = {plex}
Parameter: seriesFormat = {plex}
Parameter: animeFormat = {plex}
Parameter: musicFormat = {plex}
Parameter: subtitles = en
Argument[0]: /storage/media/***.mkv
***
Input: /storage/media/***.mkv
Group: {Movie=***} => [***.mkv]
Get [English] subtitles for 1 files
Looking up subtitles by hash via OpenSubtitles
No matching subtitles found: /storage/media/***.mkv
Rename movies using [TheMovieDB]
Auto-detect movie from context [/storage/media/***.mkv]
Whoopsies! --action SYMLINK requires a valid license.
* Consider using --action TEST
License Error: ***
 ________________________________________________ 
/ Please purchase a FileBot License:             \
\ https://www.filebot.net/purchase.html#tar      /
 ------------------------------------------------ 
      \                             .       .
       \                           / `.   .' " 
        \                  .---.  <    > <    >  .---.
         \                 |    \  \ - ~ ~ - /  /    |
               _____          ..-~             ~-..-~
              |     |   \~~~\.'                    `./~~~/
             ---------   \__/                        \__/
            .'  O    \     /               /       \  " 
           (_____,    `._.'               |         }  \/~~~/
            `----.          /       }     |        /    \__/
                  `-.      |       /      |       /      `. ,~~|
                      ~-.__|      /_ - ~ ^|      /- _      `..-'   
                           |     /        |     /     ~-.     `-. _  _  _
                           |_____|        |_____|         ~ - . _ _ _ _ _>
FileBot requires a valid license. Please run `filebot --license *.psm` to install your FileBot license.
Bad License (>_<)
Any suggestions for other things to try would be much appreciated! Thank you!
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

1.
What does the License Error: *** say exactly?


2.
What does filebot -script fn:sysinfo say?
viewtopic.php?t=1868


3.
Running update-filebot.sh every day is probably a bad idea, since the latest jar isn't necessarily compatible with older dependencies.

:idea: If want to run the latest nightly build, then you may sometimes need to upgrade the entire installation to the latest beta as well:
viewtopic.php?t=1609
:idea: Please read the FAQ and How to Request Help.
demmaps
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Joined: 15 Jan 2020, 22:34

Re: [FAQ] How do I activate my license?

Post by demmaps »

Thanks for the reply!

1. It's the license ID. Since it's in sysinfo I guess it's not sensitive so it's included below. It's also printed immediately below argument 0 following the parameter list.

2.

Code: Select all

FileBot 4.9.2 (r7666)
JNA Native: 5.2.2
MediaInfo: 18.12
7-Zip-JBinding: 9.20
Chromaprint: java.io.IOException: Cannot run program "fpcalc": error=2, No such file or directory
Extended Attributes: OK
Unicode Filesystem: OK
Script Bundle: 2020-06-12 (r652)
Groovy: 2.5.6
JRE: OpenJDK Runtime Environment 11.0.7
JVM: 64-bit OpenJDK 64-Bit Server VM
CPU/MEM: 8 Core / 8 GB Max Memory / 19 MB Used Memory
OS: Linux (amd64)
HW: Linux 40tb 4.15.0-72-generic #81-Ubuntu SMP Tue Nov 26 12:20:02 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
STORAGE: ext4 [/] @ 1.9 TB
DATA: /var/www/filebot/data/www-data
Package: TAR
License: 85a6e2acdf2c05bb9fee0b59e18de56c998ffc87ddc4ac5c4c2cac11bac501e4
Done ヾ(@⌒ー⌒@)ノ
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

Try downgrading to a pristine FileBot 4.9.1 installation (i.e. and then do not call update-filebot.sh) and see if that works.
:idea: Please read the FAQ and How to Request Help.
demmaps
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Re: [FAQ] How do I activate my license?

Post by demmaps »

Yep it does. Can't believe I didn't think to try that :oops: :( Thanks.

On the same pristine copy the upgrade does break it. On 4.9.2 the license ID is printed in orange below argument 1, but not on 4.9.1.

Please let me know if I can provide more info, or help test fixes.

Thanks again!
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

I'll add a warning to update-filebot.sh since it only works for minor patches, and may require you to occasionally upgrade to the latest beta package altogether. In this case, the r7666 core just isn't compatible with the FileBot 4.9.1 application files anymore.
:idea: Please read the FAQ and How to Request Help.
demmaps
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Re: [FAQ] How do I activate my license?

Post by demmaps »

I'll stop running it headlessly then 👍 What kind of cadence would you recommend for updates? Or should I just keep an eye on actual releases?

Thanks rednoah!
bronxboys97
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Joined: 14 Jun 2020, 01:58

Re: [FAQ] How do I activate my license?

Post by bronxboys97 »

I downloaded your app and it’s not what I thought.. it keeps crashing and I found another way to rename my files..
phatz85
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Re: [FAQ] How do I activate my license?

Post by phatz85 »

help i brought filebot but had to format anf lost my activation details like a tit i paid though paypay
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

Please contact Paddle with your payment information so they can re-send your license key:
https://www.filebot.net/activate.html
:idea: Please read the FAQ and How to Request Help.
deepsman
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Re: [FAQ] How do I activate my license?

Post by deepsman »

HELP , posted on discord... posted on reddit... submitted request on paddle and now posting on here. How do I get my license?
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

deepsman wrote: 24 Jun 2020, 04:15 HELP , posted on discord... posted on reddit... submitted request on paddle and now posting on here. How do I get my license?
Did you get a reply from Paddle yet? They will get you sorted, or help you find your Order Number at the very least.


EDIT: Just a mistyped email address. The usual. Easily resolved.
:idea: Please read the FAQ and How to Request Help.
NutsandBolts
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Joined: 01 Jul 2018, 13:39

Re: [FAQ] How do I activate my license?

Post by NutsandBolts »

Hi. Is it possible the PayPal integration on the website is incorrectly set up? I just tried to pay and PayPal asks me to set up payment information which I already have. My PayPal account is fine and I tried 4 times with Chrome and Firefox. Something is wrong on your end.
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

FileBot does not have PayPal integration. But your reseller Paddle does offer various payment options including PayPal. If you're purchasing FileBot via Paddle, and have trouble with PayPal, please contact Paddle Customer Support.
:idea: Please read the FAQ and How to Request Help.
NutsandBolts
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Re: [FAQ] How do I activate my license?

Post by NutsandBolts »

If you're purchasing FileBot via Paddle
Well, is there another option?

I just want to give my 6 bucks to someone for the license. I'm not going to dick around with some customer service bs. Either it works or it doesn't.
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah »

NutsandBolts wrote: 24 Jul 2020, 12:18 Well, is there another option?
Well, the other options are purchasing via the Microsoft Store from Microsoft, or via the Mac App Store from Apple, but those purchases are different from the universal license:
viewtopic.php?t=6265

As for Paddle, if you're having trouble with PayPal, try Credit Card or ApplePay instead. If nothing works, well then that's just bad luck for everyone involved. Unfortunately, not much I can do there because that's solely the responsibility of the payment provider and the developer by design has no access to payment information or payment systems.
:idea: Please read the FAQ and How to Request Help.
robertpardede
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Re: [FAQ] How do I activate my license?

Post by robertpardede »

Need to recover license. I will PM.
redbull666
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Re: License Activation Questions and Answers

Post by redbull666 »

Purchased a lifetime license today, Filebot (and rednoah) are amazing :D
Italia
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Joined: 15 Oct 2020, 17:45

Re: License Activation Questions and Answers

Post by Italia »

Hello,
I purchased a 1yr licence on 10th August 2020 (lic P16626142). I like the application so much that I've decided to upgrade this to a lifetime licence immediately.
Is this possible?
If yes, how do I go about changing the licence info on my PC (obviously post purchasing...)? There doesn't seem to be any place to add in a licence....
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rednoah
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Re: License Activation Questions and Answers

Post by rednoah »

Unfortunately, for the sake of simplicity, there are no special offers / upgrade mechanisms / etc for existing licenses:
rednoah wrote: 02 Oct 2018, 06:43 The $60 life-time universal license is permanently 20% OFF so that customers who have already bought the 1 year universal license once or twice and now want to upgrade to the life-time license get an automatic discount, along with everyone else.
:idea: Please read the FAQ and How to Request Help.
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