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Re: [FAQ] How do I activate my license?

Posted: 25 May 2020, 13:29
by rednoah
kevy wrote: 24 May 2020, 15:56 Excuse me I have a question, on how many mac and windows computers can I install filebot with life-time license?
A single per-user license is valid on all platforms and can be used on multiple machines. How many computers do you have?

Re: [FAQ] How do I activate my license?

Posted: 25 May 2020, 18:07
by kevy
Thanks

3 mac os and 3 windows

Regards.

Re: [FAQ] How do I activate my license?

Posted: 25 May 2020, 18:19
by rednoah
kevy wrote: 25 May 2020, 18:07 3 mac os and 3 windows
A bit excessive, but probably still within the limits.

Re: [FAQ] How do I activate my license?

Posted: 01 Jun 2020, 04:28
by dragonclaw88
yeah i did all of the above...contacted paddle i stiil havent gotten any activation email...if i would of known it took this long and was this complicated to get activated i wouldnt of bothered...guess ill be making a fun youtube video documenting all the fun im having

Re: [FAQ] How do I activate my license?

Posted: 01 Jun 2020, 07:32
by rednoah
You would typically receive your license instantly due to everything being automated, but if you mistyped your email address, or your email service misclassified things as junk, then things might be more complicated since then it'll be a manual job for a human to fix things up for you:
viewtopic.php?t=11131

Actually, anyone who makes a video documentary will get a free license anyway with our user study program:
viewtopic.php?t=10881

:arrow: If you PM me any identifying information (e.g. name, email, order number, etc) then I could look into it. Notably, the email address you used for registering here in the forums is not associated with any purchase.



Here's some recent mail delivery errors that explain 2 license emails not being received this week, though if any of them pertain to your purchase, that I cannot say without knowing what email address was used during checkout:

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4.2.2 The email account that you tried to reach is over quota.
Please direct the recipient to 4.2.2 https://support.google.com/mail/?p=OverQuotaTemp x12si10468279jad.119 - gsmtp

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5.1.1 The email account that you tried to reach does not exist.
Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at 5.1.1 https://support.google.com/mail/?p=NoSuchUser c17si1166846ilh.12 - gsmtp

Re: [FAQ] How do I activate my license?

Posted: 03 Jun 2020, 21:58
by dseg30
My 1 year license is about to be up. Will it automatically renew or no? I'm thinking of moving to the lifetime one.

Re: [FAQ] How do I activate my license?

Posted: 04 Jun 2020, 04:42
by rednoah
All FileBot purchases are one-time purchases. Your license will not automatically renew, and cannot be renewed manually, other than simply purchasing a new one. ;)

Re: [FAQ] How do I activate my license?

Posted: 13 Jun 2020, 17:39
by demmaps
Hi,

I'm sorry to contribute to this thread, but I've tried everything and I still can't get things to work out.

I have a lifetime license that I've been happily using for about six months. Once or twice filebot has somehow lost awareness of the license and I've just uncommented a line in my script that activates the license and all has been well. This happened again two days ago, but the regular license line has no effect. Filebot runs as www-data, and I've tried everything I can think of including deleting all apparent .license files, running the script via sudo to www-data, sudoing interactively to www-data and running (always worked in the past), having other code running as www-data call it, and logging in directly as www-data by giving it an interactive shell all to no avail.

My script looks like this:

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./update-filebot.sh
./filebot.sh --license license.psm
./filebot.sh -script fn:amc --output "/storage/plex" --action symlink -non-strict "$DIR" --log-file "$HOME/filebot/amc.log" --conflict auto --def exec="echo {quote f} matched as {quote ny}" unsorted=y storeReport="$HOME/filebot/logs" movieFormat="{plex}" seriesFormat="{plex}" animeFormat="{plex}" musicFormat="{plex}" subtitles=en
The output looks like this (censored with "***") (the java warnings have always been there):

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Update /var/www/filebot/data/CHANGES.tar.xz
  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
304 NO UPDATE
Activate License [PX***] on [Sat Jun 13 19:18:00 CEST 2020]
Write [FileBot License PX*** (Valid-Until: 2070-01-12)] to [/var/www/filebot/data/.license]
FileBot License PX*** (Valid-Until: 2070-01-12) has been activated successfully.
WARNING: An illegal reflective access operation has occurred
WARNING: Illegal reflective access by org.codehaus.groovy.vmplugin.v7.Java7$1 (file:/var/www/filebot/jar/groovy.jar) to constructor java.lang.invoke.MethodHandles$Lookup(java.lang.Class,int)
WARNING: Please consider reporting this to the maintainers of org.codehaus.groovy.vmplugin.v7.Java7$1
WARNING: Use --illegal-access=warn to enable warnings of further illegal reflective access operations
WARNING: All illegal access operations will be denied in a future release
Run script [fn:amc] at [Sat Jun 13 19:18:03 CEST 2020]
Parameter: exec = echo {quote f} matched as {quote ny}
Parameter: unsorted = y
Parameter: storeReport = /var/www/filebot/logs
Parameter: movieFormat = {plex}
Parameter: seriesFormat = {plex}
Parameter: animeFormat = {plex}
Parameter: musicFormat = {plex}
Parameter: subtitles = en
Argument[0]: /storage/media/***.mkv
***
Input: /storage/media/***.mkv
Group: {Movie=***} => [***.mkv]
Get [English] subtitles for 1 files
Looking up subtitles by hash via OpenSubtitles
No matching subtitles found: /storage/media/***.mkv
Rename movies using [TheMovieDB]
Auto-detect movie from context [/storage/media/***.mkv]
Whoopsies! --action SYMLINK requires a valid license.
* Consider using --action TEST
License Error: ***
 ________________________________________________ 
/ Please purchase a FileBot License:             \
\ https://www.filebot.net/purchase.html#tar      /
 ------------------------------------------------ 
      \                             .       .
       \                           / `.   .' " 
        \                  .---.  <    > <    >  .---.
         \                 |    \  \ - ~ ~ - /  /    |
               _____          ..-~             ~-..-~
              |     |   \~~~\.'                    `./~~~/
             ---------   \__/                        \__/
            .'  O    \     /               /       \  " 
           (_____,    `._.'               |         }  \/~~~/
            `----.          /       }     |        /    \__/
                  `-.      |       /      |       /      `. ,~~|
                      ~-.__|      /_ - ~ ^|      /- _      `..-'   
                           |     /        |     /     ~-.     `-. _  _  _
                           |_____|        |_____|         ~ - . _ _ _ _ _>
FileBot requires a valid license. Please run `filebot --license *.psm` to install your FileBot license.
Bad License (>_<)
Any suggestions for other things to try would be much appreciated! Thank you!

Re: [FAQ] How do I activate my license?

Posted: 13 Jun 2020, 18:22
by rednoah
1.
What does the License Error: *** say exactly?


2.
What does filebot -script fn:sysinfo say?
viewtopic.php?t=1868


3.
Running update-filebot.sh every day is probably a bad idea, since the latest jar isn't necessarily compatible with older dependencies.

:idea: If want to run the latest nightly build, then you may sometimes need to upgrade the entire installation to the latest beta as well:
viewtopic.php?t=1609

Re: [FAQ] How do I activate my license?

Posted: 13 Jun 2020, 18:40
by demmaps
Thanks for the reply!

1. It's the license ID. Since it's in sysinfo I guess it's not sensitive so it's included below. It's also printed immediately below argument 0 following the parameter list.

2.

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FileBot 4.9.2 (r7666)
JNA Native: 5.2.2
MediaInfo: 18.12
7-Zip-JBinding: 9.20
Chromaprint: java.io.IOException: Cannot run program "fpcalc": error=2, No such file or directory
Extended Attributes: OK
Unicode Filesystem: OK
Script Bundle: 2020-06-12 (r652)
Groovy: 2.5.6
JRE: OpenJDK Runtime Environment 11.0.7
JVM: 64-bit OpenJDK 64-Bit Server VM
CPU/MEM: 8 Core / 8 GB Max Memory / 19 MB Used Memory
OS: Linux (amd64)
HW: Linux 40tb 4.15.0-72-generic #81-Ubuntu SMP Tue Nov 26 12:20:02 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
STORAGE: ext4 [/] @ 1.9 TB
DATA: /var/www/filebot/data/www-data
Package: TAR
License: 85a6e2acdf2c05bb9fee0b59e18de56c998ffc87ddc4ac5c4c2cac11bac501e4
Done ヾ(@⌒ー⌒@)ノ

Re: [FAQ] How do I activate my license?

Posted: 13 Jun 2020, 18:46
by rednoah
Try downgrading to a pristine FileBot 4.9.1 installation (i.e. and then do not call update-filebot.sh) and see if that works.

Re: [FAQ] How do I activate my license?

Posted: 13 Jun 2020, 19:19
by demmaps
Yep it does. Can't believe I didn't think to try that :oops: :( Thanks.

On the same pristine copy the upgrade does break it. On 4.9.2 the license ID is printed in orange below argument 1, but not on 4.9.1.

Please let me know if I can provide more info, or help test fixes.

Thanks again!

Re: [FAQ] How do I activate my license?

Posted: 13 Jun 2020, 19:32
by rednoah
I'll add a warning to update-filebot.sh since it only works for minor patches, and may require you to occasionally upgrade to the latest beta package altogether. In this case, the r7666 core just isn't compatible with the FileBot 4.9.1 application files anymore.

Re: [FAQ] How do I activate my license?

Posted: 13 Jun 2020, 19:43
by demmaps
I'll stop running it headlessly then 👍 What kind of cadence would you recommend for updates? Or should I just keep an eye on actual releases?

Thanks rednoah!

Re: [FAQ] How do I activate my license?

Posted: 14 Jun 2020, 02:09
by bronxboys97
I downloaded your app and it’s not what I thought.. it keeps crashing and I found another way to rename my files..

Re: [FAQ] How do I activate my license?

Posted: 20 Jun 2020, 05:49
by phatz85
help i brought filebot but had to format anf lost my activation details like a tit i paid though paypay

Re: [FAQ] How do I activate my license?

Posted: 20 Jun 2020, 08:36
by rednoah
Please contact Paddle with your payment information so they can re-send your license key:
https://www.filebot.net/activate.html

Re: [FAQ] How do I activate my license?

Posted: 24 Jun 2020, 04:15
by deepsman
HELP , posted on discord... posted on reddit... submitted request on paddle and now posting on here. How do I get my license?

Re: [FAQ] How do I activate my license?

Posted: 24 Jun 2020, 04:47
by rednoah
deepsman wrote: 24 Jun 2020, 04:15 HELP , posted on discord... posted on reddit... submitted request on paddle and now posting on here. How do I get my license?
Did you get a reply from Paddle yet? They will get you sorted, or help you find your Order Number at the very least.


EDIT: Just a mistyped email address. The usual. Easily resolved.

Re: [FAQ] How do I activate my license?

Posted: 24 Jul 2020, 00:18
by NutsandBolts
Hi. Is it possible the PayPal integration on the website is incorrectly set up? I just tried to pay and PayPal asks me to set up payment information which I already have. My PayPal account is fine and I tried 4 times with Chrome and Firefox. Something is wrong on your end.

Re: [FAQ] How do I activate my license?

Posted: 24 Jul 2020, 04:52
by rednoah
FileBot does not have PayPal integration. But your reseller Paddle does offer various payment options including PayPal. If you're purchasing FileBot via Paddle, and have trouble with PayPal, please contact Paddle Customer Support.

Re: [FAQ] How do I activate my license?

Posted: 24 Jul 2020, 12:18
by NutsandBolts
If you're purchasing FileBot via Paddle
Well, is there another option?

I just want to give my 6 bucks to someone for the license. I'm not going to dick around with some customer service bs. Either it works or it doesn't.

Re: [FAQ] How do I activate my license?

Posted: 24 Jul 2020, 12:28
by rednoah
NutsandBolts wrote: 24 Jul 2020, 12:18 Well, is there another option?
Well, the other options are purchasing via the Microsoft Store from Microsoft, or via the Mac App Store from Apple, but those purchases are different from the universal license:
viewtopic.php?t=6265

As for Paddle, if you're having trouble with PayPal, try Credit Card or ApplePay instead. If nothing works, well then that's just bad luck for everyone involved. Unfortunately, not much I can do there because that's solely the responsibility of the payment provider and the developer by design has no access to payment information or payment systems.

Re: [FAQ] How do I activate my license?

Posted: 01 Aug 2020, 14:54
by robertpardede
Need to recover license. I will PM.

Re: License Activation Questions and Answers

Posted: 16 Aug 2020, 08:00
by redbull666
Purchased a lifetime license today, Filebot (and rednoah) are amazing :D