Unable to activate key

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DarkSmile
Posts: 3
Joined: 28 Dec 2020, 14:12

Unable to activate key

Post by DarkSmile »

Hi,

I purchased a license key for a year via the app, first time I was able to activate it but for some reason the app request the key again.
So whenever I try to insert it via clipboard I get the following:

Code: Select all

Dec 28, 2020 3:05:32 PM net.filebot.UserInteraction configureLicense
SEVERE: Bad License Key: PGP SIGNED MESSAGE not found (1 lines)
Dec 28, 2020 3:05:33 PM net.filebot.UserInteraction configureLicense
SEVERE: Bad License Key
~~~
KEY (here is my real key normally)
~~~
It also sends me to the FAQ page and it says on the page: Please select the entire text in the grey text area under License Key (including BEGIN PGP SIGNED MESSAGE at the very top and END PGP SIGNATURE at the very bottom).

the problem is I don't have a begin PGP or END PGP the mail I got is just a key.

Any idea how to fix this? Thnx.

DarkSmile
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rednoah
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Joined: 16 Nov 2011, 08:59
Location: Taipei
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Re: Unable to activate key

Post by rednoah »

Please read How do I activate my license? for general usage:
https://www.filebot.net/activate.html


:idea: If copy & paste is giving you trouble, then you could try double-clicking the license file.


:arrow: Please PM me the log verbatim if you continue to have trouble.
:idea: Please read the FAQ and How to Request Help.
DarkSmile
Posts: 3
Joined: 28 Dec 2020, 14:12

Re: Unable to activate key

Post by DarkSmile »

rednoah wrote: 28 Dec 2020, 14:26 Please read How do I activate my license? for general usage:
https://www.filebot.net/activate.html


:arrow: Please PM me the log verbatim if you continue to have trouble.
That's what if been reading, but I didn't get a license key file, neither did I get a BEGIN or END PGP SIGNED MESSAGE.. So I'm not sure what to do else. I'm on windows.
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rednoah
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Re: Unable to activate key

Post by rednoah »

A.
Did you receive this email?
Image


B.
Did you receive this email?
Image


You should have received both, but either one is fine.
:idea: Please read the FAQ and How to Request Help.
DarkSmile
Posts: 3
Joined: 28 Dec 2020, 14:12

Re: Unable to activate key

Post by DarkSmile »

I'm stupid..wrong license key for the wrong program.. I will purchase a key...
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rednoah
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Location: Taipei
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Re: Unable to activate key

Post by rednoah »

DarkSmile wrote: 28 Dec 2020, 14:38 I'm stupid..wrong license key for the wrong program.. I will purchase a key...
Well, that explains things. :lol: :roll:
:idea: Please read the FAQ and How to Request Help.
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