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Paying customer: Filebot destroyed my files

Posted: 30 Jan 2021, 11:36
by argonavis
Hi.

I used to have a one year license and run Filebot node on docker, on a NAS.

I completely forgot the NAS and the license conditions for a while. Came back to it with 1TB worth of new files after the ongoing lockdown, and happily ran my usual sorting command.

Which ended up as per the log hereafter.

Fine. I went and purchased a lifetime license, then got ready to re-run the lengthy classification operation...

To find that I just can't find my files. They seem to have disappeared :shock:

Pardon my French but: what gives?

Code: Select all

Whoopsies! --action MOVE requires a valid license.
* Consider using --action TEST
License Error: P8773078 has EXPIRED on 2020-08-03
 ________________________________________________ 
/ Please purchase a FileBot License:             \
\ https://www.filebot.net/purchase.html#docker   /
 ------------------------------------------------ 
      \                             .       .
       \                           / `.   .' " 
        \                  .---.  <    > <    >  .---.
         \                 |    \  \ - ~ ~ - /  /    |
               _____          ..-~             ~-..-~
              |     |   \~~~\.'                    `./~~~/
             ---------   \__/                        \__/
            .'  O    \     /               /       \  " 
           (_____,    `._.'               |         }  \/~~~/
            `----.          /       }     |        /    \__/
                  `-.      |       /      |       /      `. ,~~|
                      ~-.__|      /_ - ~ ^|      /- _      `..-'   
                           |     /        |     /     ~-.     `-. _  _  _
                           |_____|        |_____|         ~ - . _ _ _ _ _>
FileBot requires a valid license. Please run `sudo -H -u root filebot --license *.psm` to install your FileBot license.
Bad License (>_<)

------------------------------------------

[Process error]

🔺 Exit Code: 2

💡 You may evaluate FileBot Node by using [Dry Run] instead of [Execute]

Re: Paying customer: Filebot destroyed my files

Posted: 30 Jan 2021, 11:45
by argonavis
My bad. The file client I am using (Dolphin, KDE) was just not refreshing following the change. I disconnected the network share, re-connected it, cleared these entries from the `.excludes` file, and everything is back to normal.

Thank you!! (sigh of relief).

(And feel free to delete this thread).

Re: Paying customer: Filebot destroyed my files

Posted: 30 Jan 2021, 15:50
by rednoah
Always use Dry Run (i.e. --action TEST) first, before processing files for real, or at least use --action hardlink to preserve the original file structure, just in case. Something will go wrong sooner or later. ;)



:idea: Use Synology DSM or login via SSH to get authoritative answers. The file listings you see remotely from your Desktop PC may be deceiving. In this case, it's likely server-side caching. Since you're using generic filebot within a docker container, it won't be able to call synoindex on the host NAS after processing files.