[FAQ] How do I activate my license?

Any questions? Need some help?
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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 29 Oct 2019, 16:00

You can use copy and paste. Please read the first page of this thread. :)
:idea: Please read the FAQ and How to Request Help.

Hor7Crux
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Re: [FAQ] How do I activate my license?

Post by Hor7Crux » 02 Nov 2019, 17:16

I accidentally deleted my email containing the keys, how do I recover?

Hor7Crux user
Email [email protected]

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 03 Nov 2019, 05:22

I've re-sent your license file. Please store it carefully this time.
:idea: Please read the FAQ and How to Request Help.

siilentcmndo
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Re: [FAQ] How do I activate my license?

Post by siilentcmndo » 05 Nov 2019, 02:24

just purchased a new License and every time i try to activate it i keep getting a License error, any advice please?

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 05 Nov 2019, 07:39

What does the license error say? What does the log say? What OS are you using? How did you install FileBot? Are you using the GUI, or the CLI, or FileBot Node? How are you activating your license?

:idea: Please read How to Request Help.
:idea: Please read the FAQ and How to Request Help.

siilentcmndo
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Re: [FAQ] How do I activate my license?

Post by siilentcmndo » 05 Nov 2019, 11:23

error - License Error with file location and license,txt at the end
using windows 10 x64
i installed filebot from the link given to me when renewing the license. i tried copying the text file and also selction the license file and obtain the same error both time

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 05 Nov 2019, 11:36

Try to delete the license.txt file in the FileBot application data folder first. If the file is read-only for some reason, that would explain why FileBot can't override it with the new license data.
:idea: Please read the FAQ and How to Request Help.

siilentcmndo
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Re: [FAQ] How do I activate my license?

Post by siilentcmndo » 05 Nov 2019, 22:10

All good now thanks

Acteo
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Re: [FAQ] How do I activate my license?

Post by Acteo » 07 Nov 2019, 01:23

Hello, i had to reinitialize my PC today. Can't get to find my license despite my searches.
@rednoah Can you please resend it to me ?
[email protected]

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 07 Nov 2019, 05:31

Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.
:idea: Please read the FAQ and How to Request Help.

Acteo
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Re: [FAQ] How do I activate my license?

Post by Acteo » 07 Nov 2019, 10:57

rednoah wrote:
07 Nov 2019, 05:31
Unfortunately, there is no purchase under that email address. If you can't remember your order number or email address, then you will have to contact Paddle with your name and payment details so they can look up your order number.
Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.
Last edited by Acteo on 07 Nov 2019, 12:30, edited 1 time in total.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 07 Nov 2019, 11:00

I checked. That email wasn't used either. I've you've used your Credit Card for payment, then I maybe be able to look up your order by name. Please PM me your name.
:idea: Please read the FAQ and How to Request Help.

Acteo
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Re: [FAQ] How do I activate my license?

Post by Acteo » 07 Nov 2019, 12:31

Thanks. I finally found my purchase in my Microsoft account. I reinstalled from Microsoft store.

dogwood32
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Re: [FAQ] How do I activate my license?

Post by dogwood32 » 08 Nov 2019, 21:55

Hello. I am trying to purchase a yearly license. When I click on the link the site it takes me to crashes. Can you help me with purchasing a license?

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 09 Nov 2019, 04:58

What browser are you using? Have you tried the latest Chrome / Firefox / etc? Can you take a screenshot of the crash report?
:idea: Please read the FAQ and How to Request Help.

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