Not received license file

Any questions? Need some help?
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XdlR0HfTf9LF
Posts: 2
Joined: 05 Sep 2018, 15:39

Not received license file

Post by XdlR0HfTf9LF »

Hey,

I purchased a 1 year license. The credit card payment type returned a server error, so used PayPal and that was successful (confirmed was charged with my online banking).

I haven't received the email with the license file, but not issue getting forum activation email.
Checked Spam folder, nada.
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rednoah
The Source
Posts: 22923
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: Not received license file

Post by rednoah »

Mail server logs don't show any bounced emails. Maybe you entered the wrong email address?

Please PM me your name / email / purchase time frame or any other information that would help me find your Paddle transaction.
:idea: Please read the FAQ and How to Request Help.
XdlR0HfTf9LF
Posts: 2
Joined: 05 Sep 2018, 15:39

Re: Not received license file

Post by XdlR0HfTf9LF »

I got the email now, 6 hours after payment.
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rednoah
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Posts: 22923
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: Not received license file

Post by rednoah »

Sorry for the inconvenience. Your payment processor Paddle seem to have had some temporary issues.


EDIT:

Everything is up and running again:
https://new.paddle.com/
:idea: Please read the FAQ and How to Request Help.
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