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License not received (mistyped email address)

Posted: 04 Jan 2019, 20:34
by GregD24
I paid for a license and did not receive an email. The email may have been typed wrong, how do I get the license now?

Re: License not received

Posted: 05 Jan 2019, 03:18
by rednoah
Please contact Paddle so they can help you look up your Purchase Number using your name and payment information:

Once you have your Purchase Number, then I can look up your license and re-send it to you.


Mail server logs show only one recent error. Is this you?

Code: Select all

Failed: [email protected][email protected] 'FileBot License (Order P6646091)' Server response: 550 5.5.0 Requested action not taken: mailbox unavailable. []
:arrow: viewtopic.php?f=8&t=6121

Re: License not received

Posted: 19 Jan 2019, 19:44
by GregD24
I still have not received my license. My email address has been updated. Could I please get I refund since I am unable to use this software.

Re: License not received

Posted: 19 Jan 2019, 23:02
by rednoah
What is your gmail address? Please PM me your valid email address.

Please read this thread and send me name + gmail + Paddle order number if you still can't find your license: