License Activation Questions and Answers

Any questions? Need some help?
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

Oh, I see. You were looking for the "Paste License Key" button. That one was only added with FileBot 4.8.5 (currently in beta) for users that can't receive attachments. Sorry about that. Seems the docs have been updated a little bit too soon.

If you're curious about the new release, please give it a try:
viewtopic.php?f=6&t=9535
:idea: Please read the FAQ and How to Request Help.
evansgo
Posts: 3
Joined: 26 Dec 2018, 08:05

Re: [FAQ] How do I activate my license?

Post by evansgo »

Haha, awesome, that explains it! Thanks :)
Taksee
Posts: 2
Joined: 27 Dec 2018, 14:45

Re: [FAQ] How do I activate my license?

Post by Taksee »

Hi, I purchased a License from the Windows Store back in December 7, 2016. I have a copy of the receipt and the order number from my Microsoft Account Purchase History, however, I do not believe I ever received my license. Thank you.

To elaborate, the Windows Store version works fine and I have had no issues since I'm assuming the license installs directly from the Windows Store.
However, I'm trying to install Filebot on my Ubuntu Server and it's asking for my License.
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

Taksee wrote: 27 Dec 2018, 14:51 Hi, I purchased a License from the Windows Store back in December 7, 2016. I have a copy of the receipt and the order number from my Microsoft Account Purchase History, however, I do not believe I ever received my license. Thank you.

To elaborate, the Windows Store version works fine and I have had no issues since I'm assuming the license installs directly from the Windows Store.
However, I'm trying to install Filebot on my Ubuntu Server and it's asking for my License.
Unfortunately, your Windows Store purchase cannot be used on Ubuntu. Please follow the link below for requesting a complimentary license:
viewtopic.php?t=9517
:idea: Please read the FAQ and How to Request Help.
hgreene624
Posts: 1
Joined: 31 Dec 2018, 17:55

Re: [FAQ] How do I activate my license?

Post by hgreene624 »

I didnt get a license file and the paste option never appears
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

hgreene624 wrote: 31 Dec 2018, 17:57 I didnt get a license file and the paste option never appears
Please PM me your name + gmail + Paddle purchase number so I can resend your license file.
:idea: Please read the FAQ and How to Request Help.
siyago
Posts: 1
Joined: 03 Jan 2019, 15:17

Re: [FAQ] How do I activate my license?

Post by siyago »

Hi there,

I've purchased the license on new year eve but I've not receive it to-date., Can you resend the license to [email protected]? Turn out my Google Drive is out of space which disallow my Gmail account to receive any email. Appreciate your prompt response. Thank you.
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

siyago wrote: 03 Jan 2019, 15:26 I've purchased the license on new year eve but I've not receive it to-date., Can you resend the license to [email protected]? Turn out my Google Drive is out of space which disallow my Gmail account to receive any email. Appreciate your prompt response. Thank you.
Sent.

GMail does indeed block email if you're over quota:
https://support.google.com/mail/?p=OverQuotaTemp

Please make sure that the email address you enter can actually receive email next time. :lol:
:idea: Please read the FAQ and How to Request Help.
vanris
Posts: 2
Joined: 10 Jan 2019, 03:52

Re: [FAQ] How do I activate my license?

Post by vanris »

I have not received my licence file - can you please send them through again.
Thanks
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

vanris wrote: 10 Jan 2019, 03:55 I have not received my licence file - can you please send them through again.
Thanks
I require name and Paddle Order Number. If you don't know your Paddle Order Number, please contact Paddle so they can help you recover your order using your payment information.
:idea: Please read the FAQ and How to Request Help.
vanris
Posts: 2
Joined: 10 Jan 2019, 03:52

Re: [FAQ] How do I activate my license?

Post by vanris »

rednoah wrote: 10 Jan 2019, 04:31
vanris wrote: 10 Jan 2019, 03:55 I have not received my licence file - can you please send them through again.
Thanks
I require name and Paddle Order Number. If you don't know your Paddle Order Number, please contact Paddle so they can help you recover your order using your payment information.
Sent what I believe it is via DM!
Thadeu
Posts: 1
Joined: 12 Jan 2019, 17:24

Re: [FAQ] How do I activate my license?

Post by Thadeu »

I have not received my licence file - can you please send them through again.

Thadeu Lomonaco - [email protected]
Thanks
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

Thadeu wrote: 12 Jan 2019, 17:28 I have not received my licence file - can you please send them through again.

Thadeu Lomonaco - ...
Thanks
Sure. What's your Paddle Order Number?
:idea: Please read the FAQ and How to Request Help.
oosty
Posts: 1
Joined: 13 Jan 2019, 06:32

Re: [FAQ] How do I activate my license?

Post by oosty »

Posting so I can PM
brolos
Posts: 2
Joined: 15 Jan 2019, 08:15

Re: [FAQ] How do I activate my license?

Post by brolos »

Hi

Posting for PM, my activation email never made it..
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

brolos wrote: 15 Jan 2019, 08:17 Posting for PM, my activation email never made it..
Looks like it's stuck in limbo because your mail server is broken, or silently rejecting email:

Code: Select all

Will retry in 600 seconds: [email protected][email protected] 'FileBot License (Order P6733123)' Server response: 451 Internal resource temporarily unavailable - https://community.mimecast.com/docs/DOC-1369#451 [R0aC5nXbN3--MilE7S8Vwg.au19]
Please PM me your Gmail address so I can resend.
:idea: Please read the FAQ and How to Request Help.
brolos
Posts: 2
Joined: 15 Jan 2019, 08:15

Re: [FAQ] How do I activate my license?

Post by brolos »

Hi it came through thanks..
olemariete
Posts: 2
Joined: 19 Jan 2019, 10:54

Re: [FAQ] How do I activate my license?

Post by olemariete »

Hello, I received the email with the license but I do not know how to download the file. I click on download and this browser page opens. How can I get the file to activate the program?
Image
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

Download refers to the general download page, where you can download the FileBot installer package, not your license file. Your license file will have arrived via email as attachment.

The license email looks like this:
Image

If you're using Outlook, then you're likely gonna find it in the SPAM folder accessible via the Outlook website.
:idea: Please read the FAQ and How to Request Help.
olemariete
Posts: 2
Joined: 19 Jan 2019, 10:54

Re: [FAQ] How do I activate my license?

Post by olemariete »

Ok, this was in the spam. Thank you
Lomnar
Posts: 1
Joined: 21 Jan 2019, 12:35

Re: [FAQ] How do I activate my license?

Post by Lomnar »

I have not received my licence file - can you please send them through again.
Thanks
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

Lomnar wrote: 21 Jan 2019, 12:40 I have not received my licence file - can you please send them through again.
Thanks
Did you check your SPAM folder? If you PM me your Name / Email / Order ID (and Gmail if Email isn't Gmail) then I can send it again.
:idea: Please read the FAQ and How to Request Help.
dsongman
Posts: 1
Joined: 06 Feb 2019, 18:29

Re: [FAQ] How do I activate my license?

Post by dsongman »

Posting so that I can DM. I also received the Paddle confirmation but no second email with license file. Will DM details.
shaunpichoskie
Posts: 2
Joined: 08 Feb 2019, 17:22

Re: [FAQ] How do I activate my license?

Post by shaunpichoskie »

Activating this program is a joke, its maybe easy if you can follow there how to. But with no email attachment to copy or spot to paste the key I am starting to think this is a scam i fell for.
User avatar
rednoah
The Source
Posts: 22898
Joined: 16 Nov 2011, 08:59
Location: Taipei
Contact:

Re: [FAQ] How do I activate my license?

Post by rednoah »

shaunpichoskie wrote: 09 Feb 2019, 01:17 Activating this program is a joke, its maybe easy if you can follow there how to. But with no email attachment to copy or spot to paste the key I am starting to think this is a scam i fell for.

I've resent your licence file:

Code: Select all

09.02.2019 03:13	Delivered: [email protected][email protected] 'FileBot License (Order P6943319)' Server response: 250 OK

Note that your license file has successfully been sent to your hotmail address, and was accepted successfully by hotmail, so I know that you've got it, so if you can't find it, then you may want to read up on how to find the spam / junk mail folder in your favorite email service:

Code: Select all

08.02.2019 16:37	Delivered: [email protected][email protected] 'FileBot License (Order P6943319)' Server response: 250 OK
:idea: Please read the FAQ and How to Request Help.
Post Reply