[FAQ] How do I activate my license?

Any questions? Need some help?
Geir
Posts: 2
Joined: 09 Apr 2019, 08:24

Re: [FAQ] How do I activate my license?

Post by Geir » 09 Apr 2019, 09:03

Seems like my ip was blacklisted (using Private Internet Access), switching to another location fixed the issue.

ilatimer
Posts: 1
Joined: 11 Apr 2019, 20:53

Re: [FAQ] How do I activate my license?

Post by ilatimer » 11 Apr 2019, 20:56

Hi,
I have got a Windows store License but I would prefer just the normal license. Is there anyway to convert it?

Cheers

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 12 Apr 2019, 08:44

No, a Microsoft Store purchase does not include a universal license.

You may request a free 1 year complimentary universal license:

https://www.filebot.net/forums/viewtopic.php?f=8&t=9517
:idea: Please read the FAQ and How to Request Help.

friggy
Posts: 1
Joined: 14 Apr 2019, 18:55

Re: [FAQ] How do I activate my license?

Post by friggy » 14 Apr 2019, 19:19

Posting so I can PM. 😁

linkboy
Posts: 2
Joined: 16 Apr 2019, 03:34

Re: [FAQ] How do I activate my license?

Post by linkboy » 16 Apr 2019, 03:37

Posting since I'm a moron and deleted the email with my license file.

speshals
Posts: 1
Joined: 19 Apr 2019, 05:09

Re: [FAQ] How do I activate my license?

Post by speshals » 19 Apr 2019, 05:11

I need to participate in more discussions to send you a PM.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 19 Apr 2019, 07:16

speshals wrote:
19 Apr 2019, 05:11
I need to participate in more discussions to send you a PM.
Re-sent to your new email address.
:idea: Please read the FAQ and How to Request Help.

rameshv
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Joined: 19 Apr 2019, 07:09

Re: [FAQ] How do I activate my license?

Post by rameshv » 19 Apr 2019, 07:19

need to post before I can PM info for license

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 19 Apr 2019, 08:18

Note that this thread applies only to users who have purchased a universal license via Paddle from our website direction, but NOT to users who have purchased from the Microsoft Store or Mac App Store:

https://www.filebot.net/forums/viewtopic.php?f=8&t=9517
:idea: Please read the FAQ and How to Request Help.

jiuyouwang
Posts: 1
Joined: 20 Apr 2019, 13:15

Re: [FAQ] How do I activate my license?

Post by jiuyouwang » 20 Apr 2019, 13:20

post for pm

carlosmoreira
Posts: 3
Joined: 05 May 2019, 05:35

Re: [FAQ] How do I activate my license?

Post by carlosmoreira » 05 May 2019, 05:38

Hello, I tried to activate my license today but I got these error messages:

Code: Select all

Activate License P***
Fetch failed: Try again in 5 seconds (2 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
Activate License P***
Fetch failed: Try again in 10 seconds (1 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
Activate License P***
Fetch failed: https://license.filebot.net/verify/P***
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        at net.filebot.web.WebRequest.post(WebRequest.java:198)
        at net.filebot.License.lambda$verifyLicense$4(License.java:149)
        at net.filebot.CachedResource.lambda$null$0(CachedResource.java:87)
        at net.filebot.CachedResource.retry(CachedResource.java:121)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.lambda$get$1(CachedResource.java:87)
        at net.filebot.Cache.computeIf(Cache.java:90)
        at net.filebot.CachedResource.get(CachedResource.java:82)
        at net.filebot.License.verifyLicense(License.java:150)
        at net.filebot.License.parseLicenseText(License.java:109)
        at net.filebot.License.importLicense(License.java:180)
        at net.filebot.Settings.configureLicense(Settings.java:163)
        at net.filebot.Main.main(Main.java:127)
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        ... 14 more
Caused by: java.security.cert.CertPathValidatorException: signature check failed
        ... 14 more
Caused by: java.security.SignatureException: Signature does not match.
        ... 14 more

License Error: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
What should I do?

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 05 May 2019, 06:24

1.

Code: Select all

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
This error message indicates a generic SSL network issue on your machine. Probably nothing you can do about. Maybe it'll just work again tomorrow.


2.
Please run filebot -script fn:sysinfo and post the output.
:idea: Please read the FAQ and How to Request Help.

fbnsfo
Posts: 1
Joined: 06 May 2019, 00:24

Re: [FAQ] How do I activate my license?

Post by fbnsfo » 06 May 2019, 00:28

Must post to PM, for license notification resend.

carlosmoreira
Posts: 3
Joined: 05 May 2019, 05:35

Re: [FAQ] How do I activate my license?

Post by carlosmoreira » 11 May 2019, 23:52

rednoah wrote:
05 May 2019, 06:24
1.

Code: Select all

javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
This error message indicates a generic SSL network issue on your machine. Probably nothing you can do about. Maybe it'll just work again tomorrow.


2.
Please run filebot -script fn:sysinfo and post the output.

Code: Select all

$ filebot -script fn:sysinfo
Fetch failed: Try again in 5 seconds (2 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.secur
ity.cert.CertPathValidatorException: signature check failed
Fetch failed: Try again in 10 seconds (1 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.secu
rity.cert.CertPathValidatorException: signature check failed
Fetch failed: https://api.filebot.net/v5/script/fn.jar.xz
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature ch
eck failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:142)
        at net.filebot.CachedResource.lambda$fetchIfModified$9(CachedResource.java:215)
        at net.filebot.CachedResource.lambda$null$0(CachedResource.java:87)
        at net.filebot.CachedResource.retry(CachedResource.java:121)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.lambda$get$1(CachedResource.java:87)
        at net.filebot.Cache.computeIf(Cache.java:90)
        at net.filebot.CachedResource.get(CachedResource.java:82)
        at net.filebot.MemoizedResource.get(Resource.java:36)
        at net.filebot.cli.ScriptBundle.getScript(ScriptBundle.java:32)
        at net.filebot.cli.ScriptShell.runScript(ScriptShell.java:74)
        at net.filebot.cli.ArgumentProcessor.runScript(ArgumentProcessor.java:163)
        at net.filebot.cli.ArgumentProcessor.run(ArgumentProcessor.java:37)
        at net.filebot.Main.main(Main.java:132)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: s
ignature check failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:139)
        ... 14 more
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.SignatureException: Signature does not match.
        ... 15 more

sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature ch
eck failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:142)
        at net.filebot.CachedResource.lambda$fetchIfModified$9(CachedResource.java:215)
        at net.filebot.CachedResource.lambda$null$0(CachedResource.java:87)
        at net.filebot.CachedResource.retry(CachedResource.java:121)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.retry(CachedResource.java:133)
        at net.filebot.CachedResource.lambda$get$1(CachedResource.java:87)
        at net.filebot.Cache.computeIf(Cache.java:90)
        at net.filebot.CachedResource.get(CachedResource.java:82)
        at net.filebot.MemoizedResource.get(Resource.java:36)
        at net.filebot.cli.ScriptBundle.getScript(ScriptBundle.java:32)
        at net.filebot.cli.ScriptShell.runScript(ScriptShell.java:74)
        at net.filebot.cli.ArgumentProcessor.runScript(ArgumentProcessor.java:163)
        at net.filebot.cli.ArgumentProcessor.run(ArgumentProcessor.java:37)
        at net.filebot.Main.main(Main.java:132)
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        at net.filebot.web.WebRequest.fetch(WebRequest.java:139)
        ... 14 more
Caused by: sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.cert.CertPathValidatorException: signature check failed
        ... 15 more
Caused by: java.security.SignatureException: Signature does not match.
        ... 15 more

Error (o_O)

carlosmoreira
Posts: 3
Joined: 05 May 2019, 05:35

Re: [FAQ] How do I activate my license?

Post by carlosmoreira » 12 May 2019, 00:08

Just followed what was said here: viewtopic.php?t=3797#p21247
Installed Oracle JDK and it is working now.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 12 May 2019, 04:45

Installing the latest version of Java could also resolve root certificate issues, especially if your previous Java runtime was extremely outdated.
:idea: Please read the FAQ and How to Request Help.

Vittatus
Posts: 1
Joined: 12 May 2019, 09:01

Re: [FAQ] How do I activate my license?

Post by Vittatus » 12 May 2019, 13:13

Hello, I just bought a license a few hours ago but I have not received anything, pay by paypal and the paypal receipt if I received it but the other 2 do not.

thank you

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 12 May 2019, 13:26

Vittatus wrote:
12 May 2019, 13:13
I just bought a license a few hours ago but I have not received anything, pay by paypal and the paypal receipt if I received it but the other 2 do not.
Please PM me your name + email if you don't have your Paddle Order number.
:idea: Please read the FAQ and How to Request Help.

rdayen
Posts: 1
Joined: 13 May 2019, 10:03

Re: [FAQ] How do I activate my license?

Post by rdayen » 13 May 2019, 10:06

sorry need to post before PM...

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 13 May 2019, 10:30

If you have purchased FileBot on the Microsoft Store or Mac App Store, then you neither have a standalone license, nor can you loose your license. Microsoft / Apple will remember your purchase history in your Microsoft / Apple Account, and so you can just re-install via the Microsoft Store or Mac App Store.

:idea: This thread is about the standalone universal license which you'd receive after purchasing FileBot on this website directly, and not via the Microsoft Store or Mac App Store.
:idea: Please read the FAQ and How to Request Help.

Steviewunda
Posts: 2
Joined: 14 May 2019, 21:06

Re: [FAQ] How do I activate my license?

Post by Steviewunda » 14 May 2019, 21:22

Hi - I've been trying to use Filebot unsuccessfully and I'm assuming the new version needs to be licensed, but when I try to activate my license I get the following in the log:

Code: Select all

May 15, 2019 8:02:54 AM net.filebot.CacheManager acquireDiskStore
WARNING: Current application revision (r6224) does not match cache revision (r5789): reset cache
May 15, 2019 8:18:11 AM net.filebot.License lambda$verifyLicense$4
WARNING: Activate License P5816225
May 15, 2019 8:18:13 AM net.filebot.Settings configureLicense
SEVERE: License Error: C:\Users\stevi\AppData\Roaming\FileBot\license.txt
May 15, 2019 8:28:00 AM net.filebot.License lambda$verifyLicense$4
WARNING: Activate License P5816225
May 15, 2019 8:28:03 AM net.filebot.Settings configureLicense
SEVERE: License Error: C:\Users\stevi\AppData\Roaming\FileBot\license.txt
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep2+a+very+bloody+affair+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep9+the+better+angels+of+our+nature+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep8+war+is+all+hell+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep1+the+cause+1999
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep5+the+universe+of+battle+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep4+simply+murder+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep3+forever+free+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=The+Civil+War+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep7+most+hallowed+ground+1990
May 15, 2019 8:35:14 AM net.filebot.CachedResource fileNotFound
WARNING: Resource not found: https://api.thetvdb.com/search/series?name=the+civil+war+ep6+valley+of+the+shadow+of+death+1990
May 15, 2019 9:12:06 AM net.filebot.License lambda$verifyLicense$4
WARNING: Activate License P5816225
May 15, 2019 9:12:08 AM net.filebot.Settings configureLicense
SEVERE: License Error: C:\Users\stevi\AppData\Roaming\FileBot\license.txt

Steviewunda
Posts: 2
Joined: 14 May 2019, 21:06

Re: [FAQ] How do I activate my license?

Post by Steviewunda » 15 May 2019, 01:09

Ignore the previous post please - I think it might have been user error - it appears to be working now

ikhanic76
Posts: 1
Joined: 17 May 2019, 01:09

Re: [FAQ] How do I activate my license?

Post by ikhanic76 » 17 May 2019, 01:23

posting so I can send a PM

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 17 May 2019, 03:22

ikhanic76 wrote:
17 May 2019, 01:23
posting so I can send a PM
Please contact Paddle Support (Paddle is our Reseller) with your Name and Payment information so they can help you look up your Order Number:
https://paddle.com/support/contact/

:idea: I'll need the Order Number to look up your license. I couldn't find it via the email you provided.
:idea: Please read the FAQ and How to Request Help.

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