Problem running FileBot from Mac App Store

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upandaway
Posts: 2
Joined: 07 Jul 2024, 14:00

Problem running FileBot from Mac App Store

Post by upandaway »

I just got a new MacBook Pro and Filebot would not run. I deleted it and redownloaded again from the Mac App Store and it still will not run. It bounces once and quits. I then downloaded from FileBot's website and it ran fine but I would have to pay for it again to use it. Any help here as to what I should do? There was a recent post that had the same problem and the response he got was that an update was needed. FileBot runs fine on my Mac mini with the same version of Mac OS Sonoma 14.5 .
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rednoah
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Re: Problem running FileBot from Mac App Store

Post by rednoah »

:?: Do you get the same console output?
rednoah wrote: 16 Mar 2024, 19:11 :?: Do you get any console output if you launch via Terminal?

Shell: Select all

/Applications/FileBot.app/Contents/MacOS/filebot.launcher
:arrow: FileBot Not Running on Sonoma (14.3)
:idea: Please read the FAQ and How to Request Help.
AMiiMA
Posts: 3
Joined: 11 Jul 2024, 21:03

Re: Problem running FileBot from Mac App Store

Post by AMiiMA »

here we go,
i guess this was already reported, but the issue is still present:

Code: Select all

An unexpected error occurred during startup: IOPrimaryInterface
java.lang.IllegalStateException: Receipt Hash: IOPrimaryInterface
	at net.filebot.platform.mac.MASReceipt.verifyHash(Unknown Source)
	at net.filebot.platform.mac.MASReceipt.check(Unknown Source)
	at net.filebot.Main.main(Unknown Source)
Caused by: java.lang.IllegalStateException: IOPrimaryInterface
	at net.filebot.platform.mac.MASReceipt.getGUID(Unknown Source)
	... 3 more
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rednoah
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Re: Problem running FileBot from Mac App Store

Post by rednoah »

Yep, looks like the same issue. Not much we can do for now. If it's a recent purchase, then you can refund via Apple. If it's an older purchase, then we will send you a complimentary 1-year license for the non-Store edition.
:idea: Please read the FAQ and How to Request Help.
AMiiMA
Posts: 3
Joined: 11 Jul 2024, 21:03

Re: Problem running FileBot from Mac App Store

Post by AMiiMA »

well my purchase is from 2017, so there is a tecnical limitation on the MacStore APP?
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rednoah
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Re: Problem running FileBot from Mac App Store

Post by rednoah »

Apple does seem to have introduced some incompatibilities. I don't know. We only know that the same code works for most users while at the same time not working for a small number of users. The symtom is unexpected NIC properties. The root cause is unknown.
:idea: Please read the FAQ and How to Request Help.
AMiiMA
Posts: 3
Joined: 11 Jul 2024, 21:03

Re: Problem running FileBot from Mac App Store

Post by AMiiMA »

THX for the feedback
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