FileBot

Posted: **30 May 2020, 08:25**

Have an issue reinstalling my license file.

I have uninstalled app (had issues with renaming - blank screen) decided to build from scratch. Unfortunately I can no longer import license file.

Please provide process to re-license application.

Sys Info log below:

Code: Select all

# C:\Users\User\AppData\Roaming\FileBot\error.log
May 30, 2020 6:18:04 PM net.filebot.CacheManager acquireDiskStore
WARNING: Initialize new disk cache: C:\Users\User\AppData\Roaming\FileBot\cache\0
May 30, 2020 6:18:06 PM net.filebot.CachedResource lambda$get$2
SEVERE: Fetch failed: https://app.filebot.net/update.xml
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at net.filebot.web.WebRequest.notModified(Unknown Source)
	at net.filebot.web.WebRequest.checkErrorCode(Unknown Source)
	at net.filebot.web.WebRequest.fetch(Unknown Source)
	at net.filebot.CachedResource.lambda$fetchIfModified$10(Unknown Source)
	at net.filebot.CachedResource.lambda$get$1(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.lambda$get$2(Unknown Source)
	at net.filebot.Cache.computeIf(Unknown Source)
	at net.filebot.CachedResource.get(Unknown Source)
	at net.filebot.Main.checkUpdate(Unknown Source)
	at net.filebot.Main.onStart(Unknown Source)
	at net.filebot.Main.lambda$main$0(Unknown Source)
	at net.filebot.util.ui.SwingUI$SwingRunnable.doInBackground(Unknown Source)
	at net.filebot.util.ui.SwingUI$SwingRunnable.doInBackground(Unknown Source)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 14 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 14 more

May 30, 2020 6:18:06 PM net.filebot.Logging trace
WARNING: Failed to check for updates: SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at net.filebot.web.WebRequest.notModified(Unknown Source)
	at net.filebot.web.WebRequest.checkErrorCode(Unknown Source)
	at net.filebot.web.WebRequest.fetch(Unknown Source)
	at net.filebot.CachedResource.lambda$fetchIfModified$10(Unknown Source)
	at net.filebot.CachedResource.lambda$get$1(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.lambda$get$2(Unknown Source)
	at net.filebot.Cache.computeIf(Unknown Source)
	at net.filebot.CachedResource.get(Unknown Source)
	at net.filebot.Main.checkUpdate(Unknown Source)
	at net.filebot.Main.onStart(Unknown Source)
	at net.filebot.Main.lambda$main$0(Unknown Source)
	at net.filebot.util.ui.SwingUI$SwingRunnable.doInBackground(Unknown Source)
	at net.filebot.util.ui.SwingUI$SwingRunnable.doInBackground(Unknown Source)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 14 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 14 more

May 30, 2020 6:18:22 PM net.filebot.License lambda$verifyLicense$1
WARNING: Activate License [PX5942967] on [Sat May 30 18:18:21 AEST 2020]
May 30, 2020 6:18:23 PM net.filebot.CachedResource retry
WARNING: Fetch failed: Try again in 2 seconds (2 more) => javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
May 30, 2020 6:18:25 PM net.filebot.License lambda$verifyLicense$1
WARNING: Activate License [PX5942967] on [Sat May 30 18:18:25 AEST 2020]
May 30, 2020 6:18:25 PM net.filebot.CachedResource retry
WARNING: Fetch failed: Try again in 8 seconds (1 more) => javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
May 30, 2020 6:18:33 PM net.filebot.License lambda$verifyLicense$1
WARNING: Activate License [PX5942967] on [Sat May 30 18:18:33 AEST 2020]
May 30, 2020 6:18:33 PM net.filebot.CachedResource lambda$get$2
SEVERE: Fetch failed: https://license.filebot.net/verify/PX5942967
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at net.filebot.web.WebRequest.post(Unknown Source)
	at net.filebot.License.lambda$verifyLicense$1(Unknown Source)
	at net.filebot.CachedResource.lambda$get$1(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.lambda$get$2(Unknown Source)
	at net.filebot.Cache.computeIf(Unknown Source)
	at net.filebot.CachedResource.get(Unknown Source)
	at net.filebot.License.verifyLicense(Unknown Source)
	at net.filebot.License.check(Unknown Source)
	at net.filebot.License.importLicense(Unknown Source)
	at net.filebot.Settings.configureLicense(Unknown Source)
	at net.filebot.Settings.configureLicense(Unknown Source)
	at net.filebot.ui.rename.RenameAction.lambda$createLicensePopup$6(Unknown Source)
	at net.filebot.util.ui.SwingUI.withWaitCursor(Unknown Source)
	at net.filebot.ui.rename.RenameAction.lambda$createLicensePopup$7(Unknown Source)
	at net.filebot.util.ui.SwingUI$LambdaAction.actionPerformed(Unknown Source)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 18 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 18 more

May 30, 2020 6:18:33 PM net.filebot.Settings configureLicense
SEVERE: Bad License Key: SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
May 30, 2020 6:18:54 PM net.filebot.License lambda$verifyLicense$1
WARNING: Activate License [PX5942967] on [Sat May 30 18:18:54 AEST 2020]
May 30, 2020 6:18:54 PM net.filebot.CachedResource retry
WARNING: Fetch failed: Try again in 2 seconds (2 more) => javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
May 30, 2020 6:18:56 PM net.filebot.License lambda$verifyLicense$1
WARNING: Activate License [PX5942967] on [Sat May 30 18:18:56 AEST 2020]
May 30, 2020 6:18:56 PM net.filebot.CachedResource retry
WARNING: Fetch failed: Try again in 8 seconds (1 more) => javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
May 30, 2020 6:19:04 PM net.filebot.License lambda$verifyLicense$1
WARNING: Activate License [PX5942967] on [Sat May 30 18:19:04 AEST 2020]
May 30, 2020 6:19:04 PM net.filebot.CachedResource lambda$get$2
SEVERE: Fetch failed: https://license.filebot.net/verify/PX5942967
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at net.filebot.web.WebRequest.post(Unknown Source)
	at net.filebot.License.lambda$verifyLicense$1(Unknown Source)
	at net.filebot.CachedResource.lambda$get$1(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.lambda$get$2(Unknown Source)
	at net.filebot.Cache.computeIf(Unknown Source)
	at net.filebot.CachedResource.get(Unknown Source)
	at net.filebot.License.verifyLicense(Unknown Source)
	at net.filebot.License.check(Unknown Source)
	at net.filebot.License.importLicense(Unknown Source)
	at net.filebot.Settings.configureLicense(Unknown Source)
	at net.filebot.Settings.configureLicense(Unknown Source)
	at net.filebot.ui.rename.RenameAction.lambda$createLicensePopup$6(Unknown Source)
	at net.filebot.util.ui.SwingUI.withWaitCursor(Unknown Source)
	at net.filebot.ui.rename.RenameAction.lambda$createLicensePopup$7(Unknown Source)
	at net.filebot.util.ui.SwingUI$LambdaAction.actionPerformed(Unknown Source)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 18 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 18 more

May 30, 2020 6:19:04 PM net.filebot.Settings configureLicense
SEVERE: Bad License Key: SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
May 30, 2020 6:19:19 PM net.filebot.CachedResource lambda$get$2
SEVERE: Fetch failed: https://app.filebot.net/update.xml
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at net.filebot.web.WebRequest.notModified(Unknown Source)
	at net.filebot.web.WebRequest.checkErrorCode(Unknown Source)
	at net.filebot.web.WebRequest.fetch(Unknown Source)
	at net.filebot.CachedResource.lambda$fetchIfModified$10(Unknown Source)
	at net.filebot.CachedResource.lambda$get$1(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.lambda$get$2(Unknown Source)
	at net.filebot.Cache.computeIf(Unknown Source)
	at net.filebot.CachedResource.get(Unknown Source)
	at net.filebot.Main.checkUpdate(Unknown Source)
	at net.filebot.Main.onStart(Unknown Source)
	at net.filebot.Main.lambda$main$0(Unknown Source)
	at net.filebot.util.ui.SwingUI$SwingRunnable.doInBackground(Unknown Source)
	at net.filebot.util.ui.SwingUI$SwingRunnable.doInBackground(Unknown Source)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 14 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 14 more

May 30, 2020 6:19:19 PM net.filebot.Logging trace
WARNING: Failed to check for updates: SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at net.filebot.web.WebRequest.notModified(Unknown Source)
	at net.filebot.web.WebRequest.checkErrorCode(Unknown Source)
	at net.filebot.web.WebRequest.fetch(Unknown Source)
	at net.filebot.CachedResource.lambda$fetchIfModified$10(Unknown Source)
	at net.filebot.CachedResource.lambda$get$1(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.lambda$get$2(Unknown Source)
	at net.filebot.Cache.computeIf(Unknown Source)
	at net.filebot.CachedResource.get(Unknown Source)
	at net.filebot.Main.checkUpdate(Unknown Source)
	at net.filebot.Main.onStart(Unknown Source)
	at net.filebot.Main.lambda$main$0(Unknown Source)
	at net.filebot.util.ui.SwingUI$SwingRunnable.doInBackground(Unknown Source)
	at net.filebot.util.ui.SwingUI$SwingRunnable.doInBackground(Unknown Source)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 14 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 14 more

May 30, 2020 6:19:37 PM net.filebot.License lambda$verifyLicense$1
WARNING: Activate License [PX5942967] on [Sat May 30 18:19:37 AEST 2020]
May 30, 2020 6:19:37 PM net.filebot.CachedResource retry
WARNING: Fetch failed: Try again in 2 seconds (2 more) => javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
May 30, 2020 6:19:39 PM net.filebot.License lambda$verifyLicense$1
WARNING: Activate License [PX5942967] on [Sat May 30 18:19:39 AEST 2020]
May 30, 2020 6:19:39 PM net.filebot.CachedResource retry
WARNING: Fetch failed: Try again in 8 seconds (1 more) => javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
May 30, 2020 6:19:47 PM net.filebot.License lambda$verifyLicense$1
WARNING: Activate License [PX5942967] on [Sat May 30 18:19:47 AEST 2020]
May 30, 2020 6:19:47 PM net.filebot.CachedResource lambda$get$2
SEVERE: Fetch failed: https://license.filebot.net/verify/PX5942967
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at net.filebot.web.WebRequest.post(Unknown Source)
	at net.filebot.License.lambda$verifyLicense$1(Unknown Source)
	at net.filebot.CachedResource.lambda$get$1(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.retry(Unknown Source)
	at net.filebot.CachedResource.lambda$get$2(Unknown Source)
	at net.filebot.Cache.computeIf(Unknown Source)
	at net.filebot.CachedResource.get(Unknown Source)
	at net.filebot.License.verifyLicense(Unknown Source)
	at net.filebot.License.check(Unknown Source)
	at net.filebot.License.importLicense(Unknown Source)
	at net.filebot.Settings.configureLicense(Unknown Source)
	at net.filebot.Settings.configureLicense(Unknown Source)
	at net.filebot.ui.rename.RenameAction.lambda$createLicensePopup$6(Unknown Source)
	at net.filebot.util.ui.SwingUI.withWaitCursor(Unknown Source)
	at net.filebot.ui.rename.RenameAction.lambda$createLicensePopup$7(Unknown Source)
	at net.filebot.util.ui.SwingUI$LambdaAction.actionPerformed(Unknown Source)
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 18 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	... 18 more

May 30, 2020 6:19:47 PM net.filebot.Settings configureLicense
SEVERE: Bad License Key: SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Thanks BNH

Posted: **30 May 2020, 08:33**

Notably, System Information is not included. Please read How to Request Help for details.

According to the log, it's a SSL network issue:

Code: Select all

javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

Your license works. But your internet does not. There are countless reasons why this might be the case, a badly configured DNS or VPN being among the more common ones. If you Google the error message, then you might find a solution.

If you can't find a solution to your network issue, then you may contact Paddle (our payment processor) and request a refund.

EDIT:

What DNS are you using? Have you tried CloudFlare 1.1.1.1 yet?
https://www.cloudflare.com/learning/dns ... s-1.1.1.1/

Posted: **30 May 2020, 22:10**

I most certainly did refer to the 'How to Request Help' page and follow the instructions for Sys Info (Press F5 and select Info Symbol) and the above details were the result.
DNS is supplied by ISP or VPN provider.
I have turned off all VPN, virus programs etc and no joy. I will google the message as suggested.

I did find another post and ran filebot -script fn:sysinfo

Code: Select all

FileBot 4.9.1 (r7372)
JNA Native: 6.1.0
MediaInfo: 19.09
7-Zip-JBinding: 9.20
Chromaprint: 1.4.3
Extended Attributes: OK
Unicode Filesystem: OK
Script Bundle: 2020-05-22 (r644)
Groovy: 3.0.3
JRE: OpenJDK Runtime Environment 14
JVM: 64-bit OpenJDK 64-Bit Server VM
CPU/MEM: 16 Core / 8 GB Max Memory / 43 MB Used Memory
OS: Windows 10 (amd64)
STORAGE: NTFS [OS Drive] @ 827 GB | NTFS [Local Data Drive] @ 7 TB | NTFS [video] @ 7 TB | NTFS [music] @ 7 TB | NTFS [Data] @ 7 TB | NTFS [photo] @ 7 TB | NTFS [video] @ 7 TB
DATA: C:\Users\User\AppData\Roaming\FileBot
Package: MSI
License: UNREGISTERED
Done ?(?????)?

Posted: **31 May 2020, 05:50**

Clicking on

is the same as running filebot -script fn:sysinfo, while clicking on

will print the logs. Depending on the issue, one or the other may be more or less useful.

Unfortuatnely, I've got no clue on this one, as it seems to be working for everyone else, though it does pop up from time to time for individual users. Try using CloudFlare DNS instead of your ISP. Try with VPN. Try without VPN. Try via mobile phone hotspot or a friends house. Any major change to how you connect to the internet, will probably make it work.

Posted: **04 Jun 2023, 05:07**

I'm now all of a sudden getting this error as of yesterday - it won't sort itself out. Never had issues for many years. I do not have any VPN or any changes at all to my Internet connection. What can I do?

Update: Had installed Incoggo ads/malware blocker. It was messing up the SSL handshakes. Uninstalled and now working again! My bad.

FileBot

SSLHandshakeException due to Incoggo ads/malware blocker

SSLHandshakeException due to Incoggo ads/malware blocker

Re: SSLHandshakeException: PKIX path building failed: unable to find valid certification path to requested target

Re: SSLHandshakeException: PKIX path building failed: unable to find valid certification path to requested target

Re: SSLHandshakeException: PKIX path building failed: unable to find valid certification path to requested target

Re: SSLHandshakeException: PKIX path building failed: unable to find valid certification path to requested target