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Purchased licence (no email confirmation received when using hotmail.com email address)
Posted: 08 Jun 2020, 13:12
by grahamrimmer1984
hi i purchased a licence and didnt recieve a key on email.. i have had to subscribe and got an email for account activation right away.. please advise
Re: Purchased licence
Posted: 08 Jun 2020, 13:19
by rednoah
rednoah wrote: ↑14 Aug 2018, 07:21
If you want to
recover a lost license key or a
never received license key, please
contact Paddle (our payment processor) with your
name,
email and
payment details so they can look up your order and resend your license confirmation. If you have multiple purchases under your
email address, then you must include
payment details so that they can look up your most recent order.
Please contact Paddle with your payment information and ask them to resend your confirmation email to your correct email address.
EDIT:
I checked the log. Your license was issued and delivered successfully. You did however use your
hotmail.com email address and not your
gmail.com email address. The former will put your emails into the junk, the latter will deliver your emails reliably.

Please read this:
viewtopic.php?t=11131
Re: Purchased licence (no email confirmation received when using hotmail.com email address)
Posted: 08 Jun 2020, 23:18
by Wolfie
The reason it's called "hotmail" is because it burns all the legitimate email.
Gmail is tons better.