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Support Request (License Issue)

Posted: 10 Feb 2021, 15:45
by gsd2021
I first want to say I love this app it has been a game charge in fixing all my media. I use to do it all by hand and it sucked. Now on with the request. I thought I had only purchased the one year license key the first time because I wanted to run through it some. I loved its so much I purchased the lifetime key ( order number PX22925476) not realizing I had already purchased it the first time on order #PX22676780. I wanted to see if I could get a refund for the order #PX22925476, email is greg.dreelin (at) google mail (spam preventative).

Re: Support Request (License Issue)

Posted: 10 Feb 2021, 15:48
by rednoah
Yes. Please contact Paddle (our payment processor) for a refund directly if your purchase is recent:
https://www.filebot.net/contact/paddle.html

Re: Support Request (License Issue)

Posted: 12 Feb 2021, 19:48
by gsd2021
rednoah wrote: 10 Feb 2021, 15:48 Yes. Please contact Paddle (our payment processor) for a refund directly if your purchase is recent:
https://www.filebot.net/contact/paddle.html
Thanks for the quick turn around.