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Bad License Key: truncated subpacket data
Posted: 24 Dec 2021, 14:59
by Ash3000k
Cant activate license, on neither machine on my LAN
When I try to paste in the license or select the file itself I get this error:
Network Error: truncated subpacket data.
I have tried on both my win11 PCs
Thanks
Ash
Re: Please help with this error trying to activate
Posted: 24 Dec 2021, 16:26
by rednoah
1.
What does the log say? Please PM me a copy of the license key you are pasting. Please read
How to Request Help for details.
2.
If copy & paste is giving you trouble, then you can try to double-click your license file instead:
rednoah wrote: ↑14 Aug 2018, 07:21
How do I install my license file?
Option 1:
You can activate your license by double-clicking on your license file or by right-clicking your license file and opening it with FileBot.
Re: Please help with this error trying to activate
Posted: 26 Dec 2021, 18:38
by Ash3000k
rednoah wrote: ↑24 Dec 2021, 16:26
1.
What does the log say? Please PM me a copy of the license key you are pasting. Please read
How to Request Help for details.
2.
If copy & paste is giving you trouble, then you can try to double-click your license file instead:
rednoah wrote: ↑14 Aug 2018, 07:21
How do I install my license file?
Option 1:
You can activate your license by double-clicking on your license file or by right-clicking your license file and opening it with FileBot.
Thanks I have pm'd u
Re: Please help with this error trying to activate
Posted: 27 Dec 2021, 02:27
by rednoah
Where did you copy and paste your key from? It's a license key alright, but with all the : and / characters removed. You can use the license file instead of copy & paste of your email client somehow mangles plain text.
You will have received your license key twice. Once from Paddle as plain text. Once from FileBot as file. If one is giving you trouble, then you can always try the other.
Re: Please help with this error trying to activate
Posted: 27 Dec 2021, 14:29
by Ash3000k
rednoah wrote: ↑27 Dec 2021, 02:27
Where did you copy and paste your key from? It's a license key alright, but with all the : and / characters removed. You can use the license file instead of copy & paste of your email client somehow mangles plain text.
You will have received your license key twice. Once from Paddle as plain text. Once from FileBot as file. If one is giving you trouble, then you can always try the other.
That worked thank you very much!
Re: Bad License Key: truncated subpacket data
Posted: 27 Dec 2021, 14:35
by rednoah
Where did you copy and paste your key from though?
: and
/ selectively stripped away is rather mysterious.
Re: Bad License Key: truncated subpacket data
Posted: 27 Dec 2021, 14:36
by Ash3000k
rednoah wrote: ↑27 Dec 2021, 14:35
Where did you copy and paste your key from though?
: and
/ selectively stripped away is rather mysterious.
just my email account I think, think I just copied the text from there and pasted it into a .txt file to use
Re: Bad License Key: truncated subpacket data
Posted: 27 Dec 2021, 14:45
by rednoah
Strange. Best to use the Gmail web interface.