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Matching files against TheTVDB does not work; the loading indicator keeps spinning forever
Posted: 24 May 2022, 10:46
by Pinfeed
Hi,
since a few day I can't rename tv series. After clicking Match/TheTVdatabase filebot freeze and only with the Programm Manger i can stop the app.
Windows 10 latest release.
Hope I find some help here.
Re: Filebot didn't work with tv series
Posted: 24 May 2022, 14:15
by rednoah
Does the log file show any errors? Does the UI freeze and become unresponsive, or does the loading indicator keep turning indefinitely? Can you reproduce the issue with different files in different locations?

Please include logs and screenshots:
viewtopic.php?t=1868
Re: Filebot didn't work with tv series
Posted: 25 May 2022, 05:16
by Pinfeed
Hi,
the loading indicator keep on running. today i tried to use an other source. That worked. Than I switched back to TVMD. Since that, it works fine.
Re: Filebot didn't work with tv series
Posted: 25 May 2022, 08:46
by rednoah
If the loading indicator keeps running, then FileBot is not frozen. It's likely just stuck doing some network operation, waiting for a response that isn't coming due to network issues, maybe doing a few retries as well, and will eventually timeout and either work, or show you an error message. The log will tell you what is happening.
Re: Matching files against TheTVDB does not work; the loading indicator keeps spinning forever
Posted: 15 Oct 2022, 08:49
by Ptb88
My windows 11 pc did a recent automated update, but since then file it is unable to fetch data for files, i reinstalled windows and the software worked fine until again an automated windows 11 update has stopped the application from again fetching data, is there a work around to resolve this issue?
Re: Matching files against TheTVDB does not work; the loading indicator keeps spinning forever
Posted: 18 Oct 2022, 07:46
by rednoah
What does the error message say when it doesn't work?

Please read
How to Request Help.
Re: Matching files against TheTVDB does not work; the loading indicator keeps spinning forever
Posted: 26 Apr 2023, 16:34
by Ptb88
Hi, Sorry for the major delay, it does not show any error, it just fails to fetch any information
Re: Matching files against TheTVDB does not work; the loading indicator keeps spinning forever
Posted: 27 Apr 2023, 05:00
by rednoah

Did you check the log?

Can you provide a test case and / or sample file paths so we can reproduce the issue ourselves?

Please read
How to Request Help. This page explains how you can check the log and copy & paste file paths for testing.
Re: Matching files against TheTVDB does not work; the loading indicator keeps spinning forever
Posted: 28 Apr 2023, 07:25
by Ptb88
Re: Matching files against TheTVDB does not work; the loading indicator keeps spinning forever
Posted: 28 Apr 2023, 08:50
by rednoah

Are you using
NordVPN by any chance?
rednoah wrote: ↑13 Jan 2023, 18:06
NordVPN split tunnelling is known to fundamentally break network connections for some users:
Code: Select all
java.net.BindException: Cannot assign requested address: no further information

If
NordVPN somehow breaks internet connectivity, then
not using
NordVPN can serve as a workaround to make things work.
viewtopic.php?t=13535