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FileBot License not working (running as root)

Posted: 15 Jul 2018, 07:55
by brooky1010
Hey,
I bought the new subscription if 6$/year since it stopped working on my NAS last night and I received an error message.
However, I succesfully activated it on my NAS (linux), but does the license also apply to the Windows version?

Thanks

Re: Bought a Filebot license

Posted: 15 Jul 2018, 08:27
by rednoah
What does the error message say?

Your FileBot License will work on all platforms, so you can use the same license on Windows and on your NAS.

Re: Bought a Filebot license

Posted: 15 Jul 2018, 09:14
by brooky1010
Sorry, you misunderstood me. I just got an error because I didn't have a license (but now that I purchased a license it works)
My question was if I could use the license on Windows.
If so, can I download like the newest Filebot (Platform) somewhere?
The only thing I seem to find is the app on the Windows store.

Re: Bought a Filebot license

Posted: 15 Jul 2018, 12:29
by rednoah
You will find download links in the license confirmation email.

On Windows you can choose between MSI installer and ZIP portable package.

Re: Bought a Filebot license

Posted: 16 Jul 2018, 17:37
by brooky1010
Well, I shouldn't have shouted too loud. This night it suddenly said the license wasn't installed.
http://prntscr.com/k75omb

Re: Bought a Filebot license

Posted: 16 Jul 2018, 17:53
by rednoah
Why are you running as root? :shock: Are you sure that you have already installed your license as root? You will need to install the license separately for each user. But that's besides the point in this particular case, as you shouldn't run filebot as root in the first place.

:!: On Synology NAS, by default, you're running everything as admin user. You must never use root (unless you have a good reason) which you seem to be running filebot as.

:arrow: Use admin user. Run filebot as admin user. Call filebot --license as admin user. NEVER run filebot (or anything) as root.

Re: Bought a Filebot license

Posted: 16 Jul 2018, 20:26
by brooky1010
I like living on the edge. Jk. I edited the script & installed the license via the admin user. Hope it works tonight.

Re: Bought a Filebot license

Posted: 16 Jul 2018, 20:30
by rednoah
Also, be weary of system folders like /root, /bin, /etc on embedded platforms, since they tend to "forget" changes to files and folders on reboot.

Re: FileBot License not working (running as root)

Posted: 16 Jul 2018, 20:41
by brooky1010
Only files I use is in my /volume1/ so I should be fine.

Re: FileBot License not working (running as root)

Posted: 17 Jul 2018, 08:02
by brooky1010
Works like a charm now. Thank you for the help!