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Not received license file

Posted: 05 Sep 2018, 15:41
by XdlR0HfTf9LF
Hey,

I purchased a 1 year license. The credit card payment type returned a server error, so used PayPal and that was successful (confirmed was charged with my online banking).

I haven't received the email with the license file, but not issue getting forum activation email.
Checked Spam folder, nada.

Re: Not received license file

Posted: 05 Sep 2018, 17:04
by rednoah
Mail server logs don't show any bounced emails. Maybe you entered the wrong email address?

Please PM me your name / email / purchase time frame or any other information that would help me find your Paddle transaction.

Re: Not received license file

Posted: 06 Sep 2018, 00:10
by XdlR0HfTf9LF
I got the email now, 6 hours after payment.

Re: Not received license file

Posted: 06 Sep 2018, 03:31
by rednoah
Sorry for the inconvenience. Your payment processor Paddle seem to have had some temporary issues.


EDIT:

Everything is up and running again:
https://new.paddle.com/