Search found 3 matches

by webevt
11 Jun 2024, 21:33
Forum: Help and Support
Topic: Re: Unable to get a licence though I have purchased it, twice
Replies: 3
Views: 2015

Re: Re: Unable to get a licence though I have purchased it, twice

Tried to contact Paddle, they cannot find any transactions for my email, at least via their help form/chat-bot. I will hope that the money for those 2 transactions return in 11 days if not captured, as my bank support says. But, I tried to purchase for the 3rd time - yes that was a bit stupid - but ...
by webevt
11 Jun 2024, 20:45
Forum: Help and Support
Topic: Re: Unable to get a licence though I have purchased it, twice
Replies: 3
Views: 2015

Re: Unable to get a licence though I have purchased it, twice

Such error I got on both attempts: https://i.imgur.com/E6aB9wi.png I contacted the bank support and the say that the transaction amount have been blocked and now awaiting to be captured by the acquiring bank. Both transactions were in the time period 20:03 - 20:10 UTC on Jun 11. I could find and pro...
by webevt
11 Jun 2024, 20:19
Forum: Help and Support
Topic: Re: Unable to get a licence though I have purchased it, twice
Replies: 3
Views: 2015

Unable to get a licence though I have purchased it, twice

Hi I have payed for the 1-year licence, twice. First time from the one bank account, and I got "The payment was declined by your bank" message though the money were actually withdrawn. I though it was some problem with the bank account and I tried another one and got the same issue again. ...