:arrow: [FAQ] How do I recover a lost license key?

:idea: Note that the email address you have used to register here in the forums is not associated with any order as far as I can tell. You may need to look up your order number via Paddle Support. They can lookup your order number with your ...

:?: How did you install FileBot? (NOTE: depending on how you install an application, it may or may not running in a sandboxed environment with limited file system access)


:?: How are you running FileBot? Are you running FileBot for a long long time? How did you configure the output folder? It ...

:idea: macOS 27 seems to have broken backwards-compatibility in some ways. They might fix it before the final release, or they might not. In any case, thanks for running the latest beta and reporting issues.

:arrow: Recent revisions of FileBot have already implemented a workaround, so you can use ...

Yes, this kind of use case will definitely be supported in future versions.

That involves opening the UI and running a given preset in the selected files right away, as well as just launching FileBot (or any other program) and passing the selected files along.

The next major update for Right-Click ...

:arrow: Don't be hasty. If you're new to FileBot then I strongly recommend evaluating for a year before committing permanently. See FileBot Pricing Explained for details.

:arrow: That said, if you're sure, you can always request a refund within the 14 day period , and then buy a life-time license ...

Usable as "Alternate Order 2" in API-connected systems.
https://thetvdb.com/series/the-office-us#seasons


:idea: Unfortunately, Alternate Order 2 is currently not accessible from FileBot. See Episode Order Preferences › TheTVDB for a list of accessible episode order keys.


UPDATE

:!: I've ...

Thanks! Added.

:arrow: If you're on Debian / Ubuntu / etc then you will want to use sudo apt-get install to install the filebot package. You can copy & paste the commands from the Ubuntu / Debian package is available via APT link:
https://www.filebot.net/linux/apt.html


:idea: If you just download the *.deb ...

:idea: You seem to have manually modified the license key at hand. Order: P63454711 was made on 2024-07-17 and has thus long since expired. Issue-Date: 2025-07-14 is something that you have typed in yourself.


:idea: If you have recently purchased a new license, then you will have received a new ...

:idea: If you get strange errors like this, then your FileBot installation seems to have been modified or corrupted by bit rot or drive failure:
Unknown Error: java.lang.ClassFormatError: Illegal UTF8 string in constant pool in class file org/bouncycastle/util/Arrays
Unknown Error: An application ...

I guess you could contact Microsoft Store support with your paypal payment information. They might be able too lookup the account for that transaction. We have no access to that kind of information.

:arrow: [FAQ] How do I recover a lost license key?

:arrow: Note that the current universal license system did not yet exist in 2017. If you have made a purchase in 2017, then it must be a Microsoft Store or Mac App Store purchase. In that case, the Store will remember your purchase in your ...

:idea: You can pass in custom post-processing scripts like so:
--apply /path/to/apply.groovy
See [DOCS] Custom Post-Processing Scripts › Add Post-Processing Scripts via the --apply option from Terminal for details.


:arrow: Here's a command-line example to get you started:

docker run --rm ...

:idea: You can click on the Copy to Clipboard button and then paste the content via CTRL+V here in the forums.

window.icon16 Open FileBot ➔ action.format Edit Format ➔ action.variables Change Sample ➔ action.load Select Media File ➔ action.properties Open MediaInfo ➔ Copy to Clipboard

https://i ...

:?: Can you share the MediaInfo table for one of these files you want to tag with CC2 ?


:idea: In general, you can do something like this to check the number of subtitle tracks and then add a CC2 / CC3 / CC4 / etc marker accordingly:
{
def cc = text.size()
if (cc >= 2) return " [CC$cc]"
}

I see. A 1920x1080 at 150% would be equivalent to 1280x720 and we don't really test and optimize for that screen size. I'll add that to our tests and see what we can do though.



UPDATE
FileBot r11026 and higher will allow you to use the mouse wheel to scroll off-screen menu items into view. We ...

I guess you could try using your mobile as hotspot or a different WiFi from a different place? Just for testing.

It’s almost certainly an issue between you and the target server (API server; different from the website server) so at this point you could only try lots of different tests to narrow ...

:?: What’s your screen resolution? I tried on Windows with 200% on a standard 4K monitor and was able to fit 20+ custom presets in addition to the built-in presets. Maybe you have a screen height that is less than 1080 pixels? Maybe a small laptop?

:idea: Built-in presets cannot be deleted as they ...

1.
Yep, looks like you have too many Presets for your screen.


:?: Which screen size / screen resolution / scale factor are you using? If you're using a high scale factor then you could temporarily use a smaller scale factor to allow for more things on screen at once.

:?: Is it a screen size ...

Getting the same issue for multiple different servers would definitely be a bit strange, unless it's something CloudFlare related that happens to be used by both TMDB and TVDB. In any case, Connection reset by peer means that the remote end of the network connection closed the connection ...

Here's what I get:



Which version of FileBot are you using? What does System Information say?

Which database are you using? Are you using a custom preset or a custom format that might explain the different behaviour you get?

Don't worry about it. You can safely ignore that message. It's just about Apple removing Rosetta 2 from a future versions of macOS. "a future release of macOS" notably refers to late 2027 at the earliest and not this year. See Q: When will FileBot publish arm64 binaries on the Mac App Store? for ...

Sounds like a generic network error...

Are you using a VPN?

Which database are you using? Have you tried using a different database?

What does the Error Log say?

:idea: The email address you have used to register here in the forums is not associated with a license purchase. If you don't know neither your email address nor your license number, then you will need to check with Paddle (our payment provider) to lookup your license number / license key via your ...

Please help me activate my FileBot license in Docker. Copying and pasting into the WebUI doesn't work. I really don't want to have to use the command-line for this.


:idea: The Paste License Key option requires access to your system clipboard. If the clipboard does not work, then you may need ...