I just tried it again ( fresh install ) but still having the same issue.

Can you direct me how to proceed for a refund ? thanks !

Hi, I tried with a vpn connection, same issue. I tried disabling my anti-virus, still no luck. I would have tried with another laptop, but this is the only one with windows 10, and your software doesn't work anymore on other windows versions ?? Could you specify which URL are used so I can try to ...

Here is the content of the error.log now: Aug 25, 2017 7:21:39 PM net.filebot.CachedResource retry WARNING: Fetch failed: Try again in 5 seconds (2 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath ...

I just uninstalled every thing java-related, and deleted java folders leftovers, uninstalled filebot, reinstalled both java and filebot and I still have the same result. I found numerous articles on the internet that states this kind of error is caused by an untrusted certificate in the java ...

I did install an older version before buying it, and the log was copied from where you directed me to. Here is the output of the command ( seems like the same issue ): Fetch failed: Try again in 5 seconds (2 more) => javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException ...

Here is the log file:
https://pastebin.com/raw/fUgfyFGc

It says:
FileBot 4.7.12 (r5171) / Java(TM) SE Runtime Environment 1.8.0_141 / Windows 10 10.0 (amd64)

I'm in Canada, dunno if it's related ?

Hi, I'm a brand new user, and I installed the software through the windows store tonight. I always get this error message "SunCertPathBuilderException: unable to find valid certification path to requested target" when I'm trying to fetch data, also same error when I'm trying to pull episodes list ...