Thanks for all the comments. I tried the filebot -script fn:sysinfo and got the following results.

Microsoft Windows [Version 10.0.18363.476]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>filebot -script fn:sysinfo
FileBot 4.7.9 (r4984)
JNA Native: 5.1.0
MediaInfo: 0.7 ...

Hi,

Can someone please tell me what this error means and how to please fix it? Thanks in advance, Sharon

https://snipboard.io/AnzOgc.jpg