Matching files against TheTVDB does not work; the loading indicator keeps spinning forever

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Pinfeed
Posts: 2
Joined: 24 May 2022, 10:29

Matching files against TheTVDB does not work; the loading indicator keeps spinning forever

Post by Pinfeed »

Hi,

since a few day I can't rename tv series. After clicking Match/TheTVdatabase filebot freeze and only with the Programm Manger i can stop the app.
Windows 10 latest release.

Hope I find some help here.
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rednoah
The Source
Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Filebot didn't work with tv series

Post by rednoah »

Does the log file show any errors? Does the UI freeze and become unresponsive, or does the loading indicator keep turning indefinitely? Can you reproduce the issue with different files in different locations?


:arrow: Please include logs and screenshots:
viewtopic.php?t=1868
:idea: Please read the FAQ and How to Request Help.
Pinfeed
Posts: 2
Joined: 24 May 2022, 10:29

Re: Filebot didn't work with tv series

Post by Pinfeed »

Hi,

the loading indicator keep on running. today i tried to use an other source. That worked. Than I switched back to TVMD. Since that, it works fine.
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rednoah
The Source
Posts: 20934
Joined: 16 Nov 2011, 08:59

Re: Filebot didn't work with tv series

Post by rednoah »

If the loading indicator keeps running, then FileBot is not frozen. It's likely just stuck doing some network operation, waiting for a response that isn't coming due to network issues, maybe doing a few retries as well, and will eventually timeout and either work, or show you an error message. The log will tell you what is happening.
:idea: Please read the FAQ and How to Request Help.
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