Can't reinstall Filebot from Microsoft Store

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PaulB
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Joined: 03 Oct 2018, 17:59

Can't reinstall Filebot from Microsoft Store

Post by PaulB » 03 Oct 2018, 18:13

I had purchased Filebot for $20 from the microsoft store a while back. Recently I had to replace the machine (rather intel replaced it with another) so in my research it seems apps are tied to some hardware pin. I've now uninstalled filebot and wanted to reinstall it, but it doesn't show in my purchases/available apps. Is that because the price is now listed as $40?
How can I get this back? Happy to send you a copy of the purchase receipt.

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rednoah
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Re: Can't reinstall Filebot from Microsoft Store

Post by rednoah » 03 Oct 2018, 19:05

Microsoft Store issues are handled by Microsoft Support. That being said, sounds like you just need to open the Windows Store app, login with your Microsoft account, and then click the install button.

:idea: The website will always lists the price, because the website doesn't know about your purchase history if you haven't logged in yet.
:idea: Please read the FAQ and How to Request Help.

PaulB
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Joined: 03 Oct 2018, 17:59

Re: Can't reinstall Filebot from Microsoft Store

Post by PaulB » 05 Oct 2018, 04:46

Hm. I'm definitely logged in. I'll try to contact them. Thanks.

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rednoah
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Re: Can't reinstall Filebot from Microsoft Store

Post by rednoah » 05 Oct 2018, 08:02

A screenshot of what you see might help me give you advice, also might be useful for other people to see if they're running into the same issue.
:idea: Please read the FAQ and How to Request Help.

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