java.lang.IllegalStateException: Failed to retrieve authorization token - TVDB

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Joined: 24 Dec 2019, 07:37

java.lang.IllegalStateException: Failed to retrieve authorization token - TVDB

Post by dasaco » 10 Jan 2020, 19:43

Hi there, using QNAP TS253Be QTS with Filebot 4.9.0. Everything was working smooth till today, that I'm getting an error. No system or apps updated that could interfere.

Code: Select all

Rename episodes using [TheTVDB] with [Airdate Order]
Auto-detected query: [Vivir sin Permiso, vivir sin permiso temporada 1]
Fetch failed:
java.lang.IllegalStateException: Failed to retrieve authorization token: Read timed out
	at net.filebot.web.TheTVDBClient.getAuthorizationToken(
	at net.filebot.web.TheTVDBClient.getRequestHeader(
	at net.filebot.web.TheTVDBClient.lambda$requestJson$0(
	at net.filebot.CachedResource.lambda$fetchIfModified$10(
	at net.filebot.CachedResource.lambda$get$1(
	at net.filebot.CachedResource.retry(
	at net.filebot.CachedResource.lambda$get$2(
	at net.filebot.Cache.computeIf(
	at net.filebot.CachedResource.get(
	at net.filebot.web.TheTVDBClient.requestJson(
	at net.filebot.web.TheTVDBClient.fetchSearchResult(
	at net.filebot.WebServices$TheTVDBClient.access$101(
	at net.filebot.WebServices$TheTVDBClient.lambda$fetchSearchResult$4(
Caused by: Read timed out
	at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
	at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(
	at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(
	at net.filebot.web.WebRequest.checkErrorCode(
	at net.filebot.web.TheTVDBClient.postJson(
	at net.filebot.web.TheTVDBClient.getAuthorizationToken(
	... 13 more
Caused by: Read timed out
	... 15 more

SocketTimeoutException: Read timed out
Finished without processing any files
Abort (×_×)

[Process error]
I saw the post viewtopic.php?f=10&t=11228

Do you think is a temporal tvdb error, or they changed something? I'm getting some tvdb related errors on Sonarr also, despite their website is working ok.

Thanks in advance :)
FileBot 4.9.0 (r6976) / OpenJDK Runtime Environment 13.0.1 / Linux 4.14.24-qnap (amd64)
QNAP TS-253Be (QTS / 16 gb RAM / 2x4 Tb WD RED (Raid 0)

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Re: java.lang.IllegalStateException: Failed to retrieve authorization token - TVDB

Post by rednoah » 10 Jan 2020, 19:50

:idea: Emphasis on Caused by: Read timed out.

:arrow: TheTVDB is having server problems today. Please give them some time to get things sorted. Try again tomorrow, and it'll probably work just fine again.
:idea: Please read the FAQ and How to Request Help.

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