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Re: [FAQ] How do I activate my license?

Posted: 06 Feb 2020, 18:27
by rednoah
Your license email was delivered successfully to your correct Gmail address according to our mail server logs at 06.02.2020 15:30 UTC. Please check your Spam folder if you can't find it right away.

Re: [FAQ] How do I activate my license?

Posted: 12 Feb 2020, 13:13
by arbrilau
Hello
posting for pm because i lost my license

Re: [FAQ] How do I activate my license?

Posted: 12 Feb 2020, 13:56
by rednoah
There's no licenses for your name or email address. Please contact Paddle so they can help you look up your order number.
https://www.filebot.net/activate.html

Re: [FAQ] How do I activate my license?

Posted: 23 Feb 2020, 19:41
by smithandahalf
I can't send a PM due to being a new account... but I would like a complimentary license since I purchased with MAS.

Re: [FAQ] How do I activate my license?

Posted: 25 Feb 2020, 16:19
by brmcdonald68s
Aug 2019 'FileBot License (Order P9132279) my yahoo found the last time I recieved it but I must have deleted it but I cant find the actual key in my email anyway to have it re-emailed to me?

Re: [FAQ] How do I activate my license?

Posted: 25 Feb 2020, 16:47
by rednoah
brmcdonald68s wrote: 25 Feb 2020, 16:19 Aug 2019 'FileBot License (Order P9132279) my yahoo found the last time I recieved it but I must have deleted it but I cant find the actual key in my email anyway to have it re-emailed to me?
Yes. Please PM me your Name + Gmail address. Gmail because Gmail users are less likely to loose their emails. ;)

Re: [FAQ] How do I activate my license?

Posted: 02 Mar 2020, 17:11
by ncc1701vash
will PM for a resend, thank you

Re: [FAQ] How do I activate my license?

Posted: 03 Mar 2020, 15:52
by BillThyCat
I just ordered a 1 year license and no matter how I try to license it, paste, pick from file explorer, double click on the .pdm file or call it from command line, it fails.

Mostly tells me License Error : Null, but have seen a few other messages.

Let me know who to PM and I will send over proof of purchase info.

Thanks,

BTC

Re: [FAQ] How do I activate my license?

Posted: 03 Mar 2020, 16:34
by rednoah
BillThyCat wrote: 03 Mar 2020, 15:52 Mostly tells me License Error : Null, but have seen a few other messages.
Please PM me your license information. If you get an error, then you click on the error to copy the error message to the clipboard. Please paste all the errors you see as well.

Re: [FAQ] How do I activate my license?

Posted: 03 Mar 2020, 18:08
by BillThyCat
Actually I had one more email trapped in my spam and it was the one that contained the actual attachment. I had tried to copy and paste from the email that just had the key printed on it and tried saving that to a text file. Once I saved the attachment after releasing it then it activated just fine. Very strange. Oh well, it's activated now. Thanks for following up with me.

Re: [FAQ] How do I activate my license?

Posted: 04 Mar 2020, 04:30
by rednoah
BillThyCat wrote: 03 Mar 2020, 18:08 Actually I had one more email trapped in my spam and it was the one that contained the actual attachment. I had tried to copy and paste from the email that just had the key printed on it and tried saving that to a text file. Once I saved the attachment after releasing it then it activated just fine. Very strange. Oh well, it's activated now. Thanks for following up with me.
I see. Most likely a copy & paste issue. Extra spaces or newlines or some other extra characters sneaking in and breaking the digital signature. If you compare the plain text in the *.psm file with the one in your homemade license key file, then you can find out what was different. Just in case you're curious about the source of the original issue. ;)

Re: [FAQ] How do I activate my license?

Posted: 15 Mar 2020, 04:33
by alvaromaaraujo
Hey there! I bought a filebot license a while ago and I just recently got a new Mac. I checked my emails for the license but I couldn't find one. Could you please help me?

Re: [FAQ] How do I activate my license?

Posted: 15 Mar 2020, 05:07
by rednoah
rednoah wrote: 14 Aug 2018, 07:21 If you want to recover a lost license key, please contact Paddle (our payment processor) with your name, email and payment details so they can look up your order and resend your license confirmation.
Please contact Paddle if you can't find your license and don't know your order number:
https://paddle.net/charge

Re: [FAQ] How do I activate my license?

Posted: 11 Apr 2020, 16:00
by JasonX
Just posting to be able to PM you.

Re: [FAQ] How do I activate my license?

Posted: 14 Apr 2020, 18:57
by rebasama
Posting so I can pm.

Re: [FAQ] How do I activate my license?

Posted: 14 Apr 2020, 19:50
by rednoah
rebasama wrote: 14 Apr 2020, 18:57 Posting so I can pm.
Please contact Paddle for license recovery:
https://www.filebot.net/activate.html

Re: [FAQ] How do I activate my license?

Posted: 23 Apr 2020, 16:56
by godmaster
Initial post, trying to purchase a lifetime license, but the microsoft store doesn't offer that ?

Re: [FAQ] How do I activate my license?

Posted: 23 Apr 2020, 17:35
by rednoah
godmaster wrote: 23 Apr 2020, 16:56 Initial post, trying to purchase a lifetime license, but the microsoft store doesn't offer that ?
DO NOT use the Microsoft Store unless you are aware of it's limitations and accept them:
viewtopic.php?t=6265

:arrow: The $6 one-year license is generally recommend for anyone and covers most use cases and expectations.

Re: [FAQ] How do I activate my license?

Posted: 03 May 2020, 02:08
by Wobblyman
Hello,

I've signed up for the annual subscription, but i've not seen the email. Can you please resend?


I don't have an order number, but it was placed on Paypal about an hour ago.


Thanks

Greg

Re: [FAQ] How do I activate my license?

Posted: 03 May 2020, 07:14
by rednoah
Wobblyman wrote: 03 May 2020, 02:08 I don't have an order number, but it was placed on Paypal about an hour ago.
Please contact Paddle (our payment processor) with your name, email and payment details so they can look up your order number and resend your license confirmation.


EDIT:

We found it. You typed "geg" instead of "greg". I shall re-issue and re-send your license to your correct email address. Please type your email address correctly next time:
viewtopic.php?t=11131

Re: [FAQ] How do I activate my license?

Posted: 14 May 2020, 11:18
by cob4lt
Posting to PM. Purchased 1 year license 2 days ago and have received no emails from paddle or filebot.net. Already sent purchase info to paddle with little response from them

Re: [FAQ] How do I activate my license?

Posted: 14 May 2020, 12:34
by rednoah
cob4lt wrote: 14 May 2020, 11:18 Posting to PM. Purchased 1 year license 2 days ago and have received no emails from paddle or filebot.net. Already sent purchase info to paddle with little response from them
Little response, or no response? Well, either way, we'd need your Order Number to look into things. Give them a couple of working days. They'll get back to you.

Re: [FAQ] How do I activate my license?

Posted: 15 May 2020, 15:29
by cob4lt
rednoah wrote: 14 May 2020, 12:34
cob4lt wrote: 14 May 2020, 11:18 Posting to PM. Purchased 1 year license 2 days ago and have received no emails from paddle or filebot.net. Already sent purchase info to paddle with little response from them
Little response, or no response? Well, either way, we'd need your Order Number to look into things. Give them a couple of working days. They'll get back to you.
I finally got a response from Paddle and it was followed with a refund notice from Paypal for some reason. I did however receive a license file from filebot.net prior to the refund notice from Paypal. Is my license still going to be good?

Re: [FAQ] How do I activate my license?

Posted: 15 May 2020, 15:38
by rednoah
IDK. If your order has been refunded, then your purchase is no longer valid, and so your license will become invalid as well.

If you purchase a new license, please make sure to enter your correct email address right away this time around. ;)

Re: [FAQ] How do I activate my license?

Posted: 24 May 2020, 15:56
by kevy
Google translator

Excuse me I have a question, on how many mac and windows computers can I install filebot with life-time license?

Thank you.

Regards.