License Activation Questions and Answers

princerufus · Post by **princerufus** » 14 Oct 2018, 09:12

I have not received my licence file - can you please send them through again.
Thanks

Post by **rednoah** » 14 Oct 2018, 10:10

Please PM me your name and @gmail.com address, so I can manually resend your license.

water · Post by **water** » 17 Oct 2018, 16:27

had a nuclear moment and wiped the Mac in a temper , I am now realising I have lost my licence how can I get a new one?

Post by **rednoah** » 18 Oct 2018, 01:38

Please PM me your name and email address and order number, so I can manually find & resend your license. You can also probably find it in your email archive, unless you deleted it.

Antstorm · Post by **Antstorm** » 22 Oct 2018, 11:09

Ive just noticed only after buying my license that iinet which is my service provider is on your list for licenses not being sent , what do i do , i just purchased a license , got sent two emails , one receipt and one with a license number but no file for me to download , i have PM'ed you my Gmail account
thanks Ant

deathmelon · Post by **deathmelon** » 23 Oct 2018, 11:13

I need to post before I can send a PM

smredford · Post by **smredford** » 26 Oct 2018, 18:47

posted

mata7 · Post by **mata7** » 03 Nov 2018, 02:06

i also need to post before I can send a PM

skoobysnax23 · Post by **skoobysnax23** » 05 Nov 2018, 11:43

I need to post before PM sent

brokenwu · Post by **brokenwu** » 09 Nov 2018, 20:04

I think this is the best place to ask this.
As a long time user I wanna finally support this project, but have no PayPal/CC, so transferring the money is kinda of an issue.
In the Microsoft store I can pay with SEPA which would be the easiest way for me.
Can I use the version purchased there to make my docker image functional again?

Post by **rednoah** » 09 Nov 2018, 20:18

brokenwu wrote: ↑09 Nov 2018, 20:04 I think this is the best place to ask this.
As a long time user I wanna finally support this project, but have no PayPal/CC, so transferring the money is kinda of an issue.
In the Microsoft store I can pay with SEPA which would be the easiest way for me.
Can I use the version purchased there to make my docker image functional again?

Unfortunately, no. For Linux / Docker, you'll need a universal license which is only available via direct purchase (i.e not the Store).

Please PM me with name + gmail so we can figure something out.

I suggest a free 1 year FileBot license in exchange for a donation to some EU based open source project (i.e. VLC, MediaInfo, etc) of your choice.

dansalcedo · Post by **dansalcedo** » 16 Nov 2018, 18:10

Hi,

Just purchased a 1 year license. When I go to activate either by opening license with Filebot or within Filebot I get the same error.

Here is the message I get:

License Error: C:\Users\danth\AppData\Roaming\FileBot\license.txt

Both the license file and text file are 1kb

Thanks for your help.

Dan

dansalcedo · Post by **dansalcedo** » 16 Nov 2018, 23:33

Figured it out. My license.txt file was set as read only. Changed that and activated.

Post by **rednoah** » 17 Nov 2018, 05:48

FileBot requires write permissions to it’s own app data folder, otherwise lots and lots of things will break.

Do you have any ideas why the app data folder permissions might be read-only? This should never happen.

ahabsito · Post by **ahabsito** » 17 Nov 2018, 18:44

Hi,

I bought Filebot in the Windows Store, can I use the same license for my NAS? I missed the email with the license file.

Thanks,
Jean

Post by **rednoah** » 17 Nov 2018, 21:03

ahabsito wrote: ↑17 Nov 2018, 18:44 I bought Filebot in the Windows Store, can I use the same license for my NAS? I missed the email with the license file.

You'll need a universal license to run FileBot on your Linux NAS:
viewtopic.php?f=9&t=6265

A Microsoft Store purchase does not enable you to run FileBot on platforms not supported by the Microsoft Store.

You may request a 1 year complimentary universal license though, which is a completely separate license system from the Microsoft Store:
viewtopic.php?f=8&t=6081

jezpakani · Post by **jezpakani** » 17 Nov 2018, 22:01

Posting so I can PM.

TopDownDriver · Post by **TopDownDriver** » 25 Nov 2018, 17:58

No license came through.

Can you resend in a ZIP file. Only way I can get an attachment.

Post by **rednoah** » 25 Nov 2018, 18:58

TopDownDriver wrote: ↑25 Nov 2018, 17:58 No license came through.

Can you resend in a ZIP file. Only way I can get an attachment.

I'm happy to resend to your gmail address, which is known to always work.

mistrykb · Post by **mistrykb** » 17 Dec 2018, 23:31

Did not get muy licene i payed using Paypal

ericganton · Post by **ericganton** » 18 Dec 2018, 00:57

Posting so I can PM. I can't download the license file from my email.

zero80472 · Post by **zero80472** » 23 Dec 2018, 16:04

Need to post so i can PM for licence key

evansgo · Post by **evansgo** » 26 Dec 2018, 08:16

Hmm, I've just registered and received a Licence key, but its text in a message there is no attachment.
I did try to create a key by copying and pasting it but get the License error: Null message so I guess I did something wrong.

The instructions say that I can copy and paste it in, but at no point do I get this prompt, nor was I able to fine any other method apart from me asking to rename a file and then getting asked for a file (which I don't have!)

There's clearly an issue here, its a great program but you are making this unnecessarily difficult for people to actually pay you to use it, we're not all programmers....
How do I turn the text into a key (its the GUI version by the way)?
Thanks

Post by **rednoah** » 26 Dec 2018, 09:16

I've resent your license to your Gmail address. I'm not sure what the error means exactly, something unexpected, so it must be a corrupted / modified license file, which then isn't valid and can't be parsed.

It's possible that your email client messed up the license file. Never heard anybody have issues with Gmail though, so that'll work.

The license key is plain text, so you can just create a plain text file, paste and then you have a license file. But that's not usually necessary as you should have received your license file as attachment, but some providers block attachments / strip attachments from email without telling you, so things do get unnecessarily complicated if that happens.

evansgo · Post by **evansgo** » 26 Dec 2018, 09:26

OK thanks, yes got that and its worked fine.
Not sure if there is an issue with your instructions though, no-where could I see a way to copy and paste the text, Mac GUI version....

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