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Re: [FAQ] How do I activate my license?

Posted: 26 Dec 2018, 09:26
by evansgo
OK thanks, yes got that and its worked fine.
Not sure if there is an issue with your instructions though, no-where could I see a way to copy and paste the text, Mac GUI version....

Re: [FAQ] How do I activate my license?

Posted: 26 Dec 2018, 09:38
by rednoah
Oh, I see. You were looking for the "Paste License Key" button. That one was only added with FileBot 4.8.5 (currently in beta) for users that can't receive attachments. Sorry about that. Seems the docs have been updated a little bit too soon.

If you're curious about the new release, please give it a try:
viewtopic.php?f=6&t=9535

Re: [FAQ] How do I activate my license?

Posted: 26 Dec 2018, 09:45
by evansgo
Haha, awesome, that explains it! Thanks :)

Re: [FAQ] How do I activate my license?

Posted: 27 Dec 2018, 14:51
by Taksee
Hi, I purchased a License from the Windows Store back in December 7, 2016. I have a copy of the receipt and the order number from my Microsoft Account Purchase History, however, I do not believe I ever received my license. Thank you.

To elaborate, the Windows Store version works fine and I have had no issues since I'm assuming the license installs directly from the Windows Store.
However, I'm trying to install Filebot on my Ubuntu Server and it's asking for my License.

Re: [FAQ] How do I activate my license?

Posted: 27 Dec 2018, 17:45
by rednoah
Taksee wrote:
27 Dec 2018, 14:51
Hi, I purchased a License from the Windows Store back in December 7, 2016. I have a copy of the receipt and the order number from my Microsoft Account Purchase History, however, I do not believe I ever received my license. Thank you.

To elaborate, the Windows Store version works fine and I have had no issues since I'm assuming the license installs directly from the Windows Store.
However, I'm trying to install Filebot on my Ubuntu Server and it's asking for my License.
Unfortunately, your Windows Store purchase cannot be used on Ubuntu. Please follow the link below for requesting a complimentary license:
viewtopic.php?t=9517

Re: [FAQ] How do I activate my license?

Posted: 31 Dec 2018, 17:57
by hgreene624
I didnt get a license file and the paste option never appears

Re: [FAQ] How do I activate my license?

Posted: 01 Jan 2019, 06:11
by rednoah
hgreene624 wrote:
31 Dec 2018, 17:57
I didnt get a license file and the paste option never appears
Please PM me your name + gmail + Paddle purchase number so I can resend your license file.

Re: [FAQ] How do I activate my license?

Posted: 03 Jan 2019, 15:26
by siyago
Hi there,

I've purchased the license on new year eve but I've not receive it to-date., Can you resend the license to [email protected]? Turn out my Google Drive is out of space which disallow my Gmail account to receive any email. Appreciate your prompt response. Thank you.

Re: [FAQ] How do I activate my license?

Posted: 03 Jan 2019, 16:15
by rednoah
siyago wrote:
03 Jan 2019, 15:26
I've purchased the license on new year eve but I've not receive it to-date., Can you resend the license to [email protected]? Turn out my Google Drive is out of space which disallow my Gmail account to receive any email. Appreciate your prompt response. Thank you.
Sent.

GMail does indeed block email if you're over quota:
https://support.google.com/mail/?p=OverQuotaTemp

Please make sure that the email address you enter can actually receive email next time. :lol:

Re: [FAQ] How do I activate my license?

Posted: 10 Jan 2019, 03:55
by vanris
I have not received my licence file - can you please send them through again.
Thanks

Re: [FAQ] How do I activate my license?

Posted: 10 Jan 2019, 04:31
by rednoah
vanris wrote:
10 Jan 2019, 03:55
I have not received my licence file - can you please send them through again.
Thanks
I require name and Paddle Order Number. If you don't know your Paddle Order Number, please contact Paddle so they can help you recover your order using your payment information.

Re: [FAQ] How do I activate my license?

Posted: 10 Jan 2019, 04:39
by vanris
rednoah wrote:
10 Jan 2019, 04:31
vanris wrote:
10 Jan 2019, 03:55
I have not received my licence file - can you please send them through again.
Thanks
I require name and Paddle Order Number. If you don't know your Paddle Order Number, please contact Paddle so they can help you recover your order using your payment information.
Sent what I believe it is via DM!

Re: [FAQ] How do I activate my license?

Posted: 12 Jan 2019, 17:28
by Thadeu
I have not received my licence file - can you please send them through again.

Thadeu Lomonaco - [email protected]
Thanks

Re: [FAQ] How do I activate my license?

Posted: 13 Jan 2019, 02:26
by rednoah
Thadeu wrote:
12 Jan 2019, 17:28
I have not received my licence file - can you please send them through again.

Thadeu Lomonaco - ...
Thanks
Sure. What's your Paddle Order Number?

Re: [FAQ] How do I activate my license?

Posted: 13 Jan 2019, 06:39
by oosty
Posting so I can PM

Re: [FAQ] How do I activate my license?

Posted: 15 Jan 2019, 08:17
by brolos
Hi

Posting for PM, my activation email never made it..

Re: [FAQ] How do I activate my license?

Posted: 15 Jan 2019, 08:20
by rednoah
brolos wrote:
15 Jan 2019, 08:17
Posting for PM, my activation email never made it..
Looks like it's stuck in limbo because your mail server is broken, or silently rejecting email:

Code: Select all

Will retry in 600 seconds: [email protected][email protected] 'FileBot License (Order P6733123)' Server response: 451 Internal resource temporarily unavailable - https://community.mimecast.com/docs/DOC-1369#451 [R0aC5nXbN3--MilE7S8Vwg.au19]
Please PM me your Gmail address so I can resend.

Re: [FAQ] How do I activate my license?

Posted: 15 Jan 2019, 08:24
by brolos
Hi it came through thanks..

Re: [FAQ] How do I activate my license?

Posted: 19 Jan 2019, 11:01
by olemariete
Hello, I received the email with the license but I do not know how to download the file. I click on download and this browser page opens. How can I get the file to activate the program?
Image

Re: [FAQ] How do I activate my license?

Posted: 19 Jan 2019, 11:38
by rednoah
Download refers to the general download page, where you can download the FileBot installer package, not your license file. Your license file will have arrived via email as attachment.

The license email looks like this:
Image

If you're using Outlook, then you're likely gonna find it in the SPAM folder accessible via the Outlook website.

Re: [FAQ] How do I activate my license?

Posted: 19 Jan 2019, 15:28
by olemariete
Ok, this was in the spam. Thank you

Re: [FAQ] How do I activate my license?

Posted: 21 Jan 2019, 12:40
by Lomnar
I have not received my licence file - can you please send them through again.
Thanks

Re: [FAQ] How do I activate my license?

Posted: 21 Jan 2019, 15:02
by rednoah
Lomnar wrote:
21 Jan 2019, 12:40
I have not received my licence file - can you please send them through again.
Thanks
Did you check your SPAM folder? If you PM me your Name / Email / Order ID (and Gmail if Email isn't Gmail) then I can send it again.

Re: [FAQ] How do I activate my license?

Posted: 06 Feb 2019, 20:18
by dsongman
Posting so that I can DM. I also received the Paddle confirmation but no second email with license file. Will DM details.

Re: [FAQ] How do I activate my license?

Posted: 09 Feb 2019, 01:17
by shaunpichoskie
Activating this program is a joke, its maybe easy if you can follow there how to. But with no email attachment to copy or spot to paste the key I am starting to think this is a scam i fell for.