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[FAQ] How do I activate my license?

Posted: 14 Aug 2018, 07:21
by rednoah
How do I receive my license file?


After purchasing FileBot via Paddle, you will receive 2 emails. The first email from [email protected] will contain your license as plain text. The second email from [email protected] will contain your license as file attachment. Either can be used to activate FileBot.


:idea: If you did not receive 2 emails, please check your Spam folder. If you're using a Desktop application (e.g. Windows Mail) to receive Email via POP3 or IMAP, please check the Spam / Junk mail folder via the web interface as well.


:idea: If you have received no email at all then you have likely mistyped your email address or your mail server is rejecting emails. In this case, please PM me your name and @gmail.com address, and ideally your order number (e.g. P1234567) if possible, so I can manually resend your license. (You will need at least 1 public post before you can write a PM. If you are a new users with 0 posts, just post something on this thread.)


:idea: If you have used your Credit Card during checkout, then I can look up your order number by name. If you have used PayPal or Apple Pay, and mistyped your email address during checkout, then you need to contact Paddle (our payment processor) first so they can look up your order number via your payment details.


1. Paddle Payment & License Confirmation:

Image

:idea: You may Select & Copy the License Key text and then click on Paste License Key in the FileBot application when prompted to activate FileBot.

:idea: Please select the entire text in the grey text area under License Key (including BEGIN PGP SIGNED MESSAGE at the beginning and END PGP SIGNATURE at the end).


2. FileBot License File:

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:idea: You may Save the Attachment to your computer and then click on Select License File in the FileBot application when prompted to activate FileBot.




How do I install my license file?

Option 1:

You can activate your license by double-clicking on the license file or right-clicking the license file and opening it with FileBot.

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Option 2:

If you've already started using FileBot, then you can also activate the license from within the app when prompted:

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Option 3:

If you are using the command-line, then you can install your license with the filebot --license *.psm command:

Code: Select all

filebot --license *.psm

Re: [FAQ] How do I activate my license?

Posted: 14 Oct 2018, 09:12
by princerufus
I have not received my licence file - can you please send them through again.
Thanks

Re: [FAQ] How do I activate my license?

Posted: 14 Oct 2018, 10:10
by rednoah
Please PM me your name and @gmail.com address, so I can manually resend your license.

Re: [FAQ] How do I activate my license?

Posted: 17 Oct 2018, 16:27
by water
had a nuclear moment and wiped the Mac in a temper , I am now realising I have lost my licence how can I get a new one?

Re: [FAQ] How do I activate my license?

Posted: 18 Oct 2018, 01:38
by rednoah
Please PM me your name and email address and order number, so I can manually find & resend your license. You can also probably find it in your email archive, unless you deleted it.

Re: [FAQ] How do I activate my license?

Posted: 22 Oct 2018, 11:09
by Antstorm
Ive just noticed only after buying my license that iinet which is my service provider is on your list for licenses not being sent , what do i do , i just purchased a license , got sent two emails , one receipt and one with a license number but no file for me to download , i have PM'ed you my Gmail account
thanks Ant

Re: [FAQ] How do I activate my license?

Posted: 23 Oct 2018, 11:13
by deathmelon
I need to post before I can send a PM :)

Re: [FAQ] How do I activate my license?

Posted: 26 Oct 2018, 18:47
by smredford
posted

Re: [FAQ] How do I activate my license?

Posted: 03 Nov 2018, 02:06
by mata7
i also need to post before I can send a PM

Re: [FAQ] How do I activate my license?

Posted: 05 Nov 2018, 11:43
by skoobysnax23
I need to post before PM sent

Re: [FAQ] How do I activate my license?

Posted: 09 Nov 2018, 20:04
by brokenwu
I think this is the best place to ask this.
As a long time user I wanna finally support this project, but have no PayPal/CC, so transferring the money is kinda of an issue.
In the Microsoft store I can pay with SEPA which would be the easiest way for me.
Can I use the version purchased there to make my docker image functional again?

Re: [FAQ] How do I activate my license?

Posted: 09 Nov 2018, 20:18
by rednoah
brokenwu wrote: ↑
09 Nov 2018, 20:04
I think this is the best place to ask this.
As a long time user I wanna finally support this project, but have no PayPal/CC, so transferring the money is kinda of an issue.
In the Microsoft store I can pay with SEPA which would be the easiest way for me.
Can I use the version purchased there to make my docker image functional again?
Unfortunately, no. For Linux / Docker, you'll need a universal license which is only available via direct purchase (i.e not the Store).

Please PM me with name + gmail so we can figure something out.

I suggest a free 1 year FileBot license in exchange for a donation to some EU based open source project (i.e. VLC, MediaInfo, etc) of your choice.

Re: [FAQ] How do I activate my license?

Posted: 16 Nov 2018, 18:10
by dansalcedo
Hi,

Just purchased a 1 year license. When I go to activate either by opening license with Filebot or within Filebot I get the same error.

Here is the message I get:

License Error: C:\Users\danth\AppData\Roaming\FileBot\license.txt

Both the license file and text file are 1kb

Thanks for your help.

Dan

Re: [FAQ] How do I activate my license?

Posted: 16 Nov 2018, 23:33
by dansalcedo
Figured it out. My license.txt file was set as read only. Changed that and activated.

Re: [FAQ] How do I activate my license?

Posted: 17 Nov 2018, 05:48
by rednoah
FileBot requires write permissions to it’s own app data folder, otherwise lots and lots of things will break.

Do you have any ideas why the app data folder permissions might be read-only? This should never happen.

Re: [FAQ] How do I activate my license?

Posted: 17 Nov 2018, 18:44
by ahabsito
Hi,

I bought Filebot in the Windows Store, can I use the same license for my NAS? I missed the email with the license file.

Thanks,
Jean

Re: [FAQ] How do I activate my license?

Posted: 17 Nov 2018, 21:03
by rednoah
ahabsito wrote: ↑
17 Nov 2018, 18:44
I bought Filebot in the Windows Store, can I use the same license for my NAS? I missed the email with the license file.
You'll need a universal license to run FileBot on your Linux NAS:
viewtopic.php?f=9&t=6265

A Microsoft Store purchase does not enable you to run FileBot on platforms not supported by the Microsoft Store.

You may request a 1 year complimentary universal license though, which is a completely separate license system from the Microsoft Store:
viewtopic.php?f=8&t=6081

Re: [FAQ] How do I activate my license?

Posted: 17 Nov 2018, 22:01
by jezpakani
Posting so I can PM.

Re: [FAQ] How do I activate my license?

Posted: 25 Nov 2018, 17:58
by TopDownDriver
No license came through.

Can you resend in a ZIP file. Only way I can get an attachment.

Re: [FAQ] How do I activate my license?

Posted: 25 Nov 2018, 18:58
by rednoah
TopDownDriver wrote: ↑
25 Nov 2018, 17:58
No license came through.

Can you resend in a ZIP file. Only way I can get an attachment.
I'm happy to resend to your gmail address, which is known to always work.

Re: [FAQ] How do I activate my license?

Posted: 17 Dec 2018, 23:31
by mistrykb
Did not get muy licene i payed using Paypal

Re: [FAQ] How do I activate my license?

Posted: 18 Dec 2018, 00:57
by ericganton
Posting so I can PM. I can't download the license file from my email.

Re: [FAQ] How do I activate my license?

Posted: 23 Dec 2018, 16:04
by zero80472
Need to post so i can PM for licence key

Re: [FAQ] How do I activate my license?

Posted: 26 Dec 2018, 08:16
by evansgo
Hmm, I've just registered and received a Licence key, but its text in a message there is no attachment.
I did try to create a key by copying and pasting it but get the License error: Null message so I guess I did something wrong.

The instructions say that I can copy and paste it in, but at no point do I get this prompt, nor was I able to fine any other method apart from me asking to rename a file and then getting asked for a file (which I don't have!)

There's clearly an issue here, its a great program but you are making this unnecessarily difficult for people to actually pay you to use it, we're not all programmers....
How do I turn the text into a key (its the GUI version by the way)?
Thanks

Re: [FAQ] How do I activate my license?

Posted: 26 Dec 2018, 09:16
by rednoah
I've resent your license to your Gmail address. I'm not sure what the error means exactly, something unexpected, so it must be a corrupted / modified license file, which then isn't valid and can't be parsed.

It's possible that your email client messed up the license file. Never heard anybody have issues with Gmail though, so that'll work.

:idea: The license key is plain text, so you can just create a plain text file, paste and then you have a license file. But that's not usually necessary as you should have received your license file as attachment, but some providers block attachments / strip attachments from email without telling you, so things do get unnecessarily complicated if that happens.