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Recovering license

Posted: 11 Apr 2018, 11:39
by rk9
Hi,

I purchased this software a long time ago, registered to my email address. So i'm now running an old software. I've recently came back to this software, but now on a Windows 10 machine. It's now asking me to purchase the software again. I still have the old software running, but can't see any way to bring up the registration email, license code, serial number or even the version of file bot.

Please help in recovering my license so that I don't have to purchase again.

Thanks in advance,
Jeremy

Re: Recovering license

Posted: 11 Apr 2018, 13:13
by rednoah
FileBot was donation-supported until recently. You couldn't have purchased a license since there was no such thing until now.

If you're referring to a previous donation, then please read this thread on how to apply for a promo code:
viewtopic.php?f=10&t=4288

Re: Recovering license

Posted: 28 Oct 2018, 16:49
by mikeswitzeruk
Hi!

I'm jumping on this chain to ask a question about my license. I just purchased a year subscription this morning, and got the receipt but never got the license file. I signed up here to PM and ask for it to be re-sent, but it's telling me I need to post more before I can PM! What should I do to get the file re-sent? Thanks for any help you can offer!

Re: Recovering license

Posted: 29 Oct 2018, 13:55
by rednoah
My mail logs show that your mail server has refused the email due to spam false positive. I've resent the license email to your gmail address.

Re: Recovering license

Posted: 17 Nov 2018, 22:22
by rk9
Hi, I'm in the same scenario - please resend my license to my email too. Thanks in advance.

Re: Recovering license

Posted: 18 Nov 2018, 05:44
by rednoah
rk9 wrote:
17 Nov 2018, 22:22
Hi, I'm in the same scenario - please resend my license to my email too. Thanks in advance.
:arrow: If you have purchased a universal license via the FileBot website, PM me your name / original purchase email / gmail for resend / Paddle Order Number if possible.

:arrow: If you have purchased FileBot via the Microsoft Store, PM me your name / gmail / proof of purchase pdf or png shared via gdrive.

Re: Recovering license

Posted: 28 Nov 2018, 18:35
by mcmuse
I purchased originally via Apple Store about a year ago. I have since switched to Windows 10 and no longer use my Mac version. Do I need to purchase again?

Thank you.

Re: Recovering license

Posted: 28 Nov 2018, 18:43
by rednoah
If you want to use the Windows Store, then yes.

If you want to use the MSI installer then I can offer a 1 year complimentary universal license:
viewtopic.php?f=8&t=9517

Re: Recovering license

Posted: 29 Nov 2019, 05:12
by spikesta
I am on the same boat.. I purchased a license through Windows Store but had to reinstall windows but I cannot seems to be able to retrieve my license...

Re: Recovering license

Posted: 29 Nov 2019, 05:36
by rednoah
If you're using the Windows Store, then your purchase is stored in your account, and so you can't lose it. Just like how it works with the Apple App Store and Google Play Store.

If you have a problem with your account, please contact Microsoft Support.

Re: Recovering license

Posted: 29 Nov 2019, 18:52
by spikesta
I just talked to Microsoft support for an hour.. after that they told me that they verify that I purchase the filebot on 1/10/2017 but they have no way of issuing the license for filebot but the developer....

Re: Recovering license

Posted: 29 Nov 2019, 18:53
by rednoah
If you are using the Microsoft Store, then you must install FileBot via the Microsoft Store. If you install FileBot via the Microsoft Store, then your license is built-in and you thus don't have a or need a license.


:!: A Microsoft Store Purchase (purchased from Microsoft via the Store) is not to be confused with an independent FileBot Universal License (purchased from this website). These are two entirely separate things: viewtopic.php?f=9&t=6265


:!: If FileBot asks for a license, then you're using a version of FileBot downloaded from this website, and not your Microsoft Store Purchase. Uninstall all versions of FileBot you may have installed and then only install FileBot via the Microsoft Store, so that you can make use of your Microsoft Store Purchase.

Re: Recovering license

Posted: 30 Nov 2019, 15:50
by peppy6582
I would also like to recover my key, but don't have the ability to pm you.

Re: Recovering license

Posted: 30 Nov 2019, 17:15
by rednoah
peppy6582 wrote:
30 Nov 2019, 15:50
I would also like to recover my key, but don't have the ability to pm you.
Did you purchase FileBot on the Microsoft Store, or here on this website?

Re: Recovering license

Posted: 20 Dec 2019, 21:44
by rednoah
ramition wrote:
20 Dec 2019, 20:25
I'm already afraid to pay! Is it true that there may be problems sending licenses? :o
No, there is never a problem with sending license confirmations.

There is however an occasional problem with some users being unable to receive email in general. That's not going to be issue for you though, assuming you type your email address correctly, and know how to find your check spam / junk mail folder just in case your email service (that is not Gmail) erroneously classifies your license email as such:
viewtopic.php?f=8&t=11131

Re: Recovering license

Posted: 21 Dec 2019, 21:56
by chitom
I recently had to rebuild my computer and I can't find my previous license of Filebot. I believe I had purchased a lifetime license. Can you confirm via my email address and resend the license. Thanks.

Re: Recovering license

Posted: 22 Dec 2019, 07:23
by rednoah
chitom wrote:
21 Dec 2019, 21:56
I recently had to rebuild my computer and I can't find my previous license of Filebot. I believe I had purchased a lifetime license. Can you confirm via my email address and resend the license. Thanks.
Did you purchase FileBot on the Microsoft Store / Mac App Store or here on this website via Paddle?

Re: Recovering license

Posted: 06 Jan 2020, 11:49
by Vinni9711
Hi. I've rebuilt my PC and cant seem to find my FileBot license code, could you please help me find it?

Thanks

Re: Recovering license

Posted: 06 Jan 2020, 12:08
by rednoah
Vinni9711 wrote:
06 Jan 2020, 11:49
Hi. I've rebuilt my PC and cant seem to find my FileBot license code, could you please help me find it?
Did you purchase FileBot on the Microsoft Store / Mac App Store or here on this website via Paddle?

Re: Recovering license

Posted: 22 Mar 2020, 03:12
by Max1mil
I purchase filebot awhile back off the site. Is there anyway I could retrieve my license for the program. I just built a new pc and cant transfer.

Re: Recovering license

Posted: 22 Mar 2020, 05:48
by rednoah
Here's the general README on license activation and license recovery:
https://www.filebot.net/activate.html

rednoah wrote:
14 Aug 2018, 07:21
If you want to recover a lost license key, please contact Paddle (our payment processor) with your name, email and payment details so they can look up your order and resend your license confirmation.