FileBot on the Windows Store

Post by **rednoah** » 09 Mar 2018, 13:49

rednoah wrote: 05 Nov 2016, 18:49 Promo Codes are available for anyone who has donated more than $5 before 2012 or more than $10 before 2014 or more than $20 before 2016.

Please PM me your donation confirmation so I can issue a promo code for you.

Riggspsk · Post by **Riggspsk** » 11 Mar 2018, 21:10

rednoah,
Due to a long winded list of personal/family related issues, I have been mostly off the internet for the last several weeks. I was informed of a Filebot sale on the windows store for $4.99, that is now expired. Is there anyway to get that price now? I have been out of work for several months. I would love to support your software, but I can’t justify the $20 price tag.

I do volunteer to help clean up my local parks twice a month. Just don’t think it will live up to the standards of a promo code.

uriah · Post by **uriah** » 12 Mar 2018, 03:28

Hey Rednoah,

In Australia your app is listed at $29.95 which is a pretty high price point for most consumer software. Will you be charging for each version? Each minor version? Will you be asking people to pay again in 1 year?

ZeroByDivide · Post by **ZeroByDivide** » 12 Mar 2018, 05:32

uriah wrote: 12 Mar 2018, 03:28 Hey Rednoah,

In Australia your app is listed at $29.95 which is a pretty high price point for most consumer software. Will you be charging for each version? Each minor version? Will you be asking people to pay again in 1 year?

It's a one time payment for the lifetime of the application. No charge for version changes nor having to pay again down the line.

Post by **rednoah** » 12 Mar 2018, 05:46

I couldn't even charge for upgrades if I wanted to. The Microsoft Store doesn't support that. If you buy FileBot on the Microsoft Store you'll get a lifetime license and updates forever, so the price has to account for that. It works pretty much the same as the App Store on iOS and the Google Play Store.

uriah · Post by **uriah** » 12 Mar 2018, 05:56

Oh, okay. On the App Store they get around that by taking down that app and releasing a new version as a seperate app. I hate apps like that, but it happens with a fair few I've had in the past, some of which cost me a lot of money.

I've made contributions to several open source projects, any chance of a promo code?

Post by **rednoah** » 12 Mar 2018, 06:08

uriah wrote: 12 Mar 2018, 05:56 Oh, okay. On the App Store they get around that by taking down that app and releasing a new version as a seperate app. I hate apps like that, but it happens with a fair few I've had in the past, some of which cost me a lot of money.

I won't do that. FileBot is priced accordingly.

uriah wrote: 12 Mar 2018, 05:56 I've made contributions to several open source projects, any chance of a promo code?

Yes. Please list your contributions, and GitHub project / pull request links if you can.

jusafreak77 · Post by **jusafreak77** » 13 Mar 2018, 14:47

I pm'd directly and was pointed to this forum. I donated about a year ago to this cause wondering how do we get the promo codes

Post by **rednoah** » 13 Mar 2018, 16:11

You can PM me your donation details and then I'll issue a promo code. This is a manual process.

Latinkidmj · Post by **Latinkidmj** » 15 Mar 2018, 15:25

I believe I bought Filebot previously, how can I redownload it? Also, I've repeatedly reported to the Microsoft people that Filebot CAN'T BE BOUGHT on the MS Store website. The button isn't clickable there and other software doesn't work either. I've tried buying Adobe products on the Microsoft store and they're not clickable either. I don't know what's up with that...hope you can help me

Post by **rednoah** » 15 Mar 2018, 16:01

You'll have to use the Microsoft Store app, not the web browser. If you still can't figure it out, please post a screenshot of what you see.

POTI · Post by **POTI** » 16 Mar 2018, 18:47

I have donated several times over the years. I am not running Win10, I am still on Win7. Is there a way to get the latest version that will work on win7? I would also like a promo code.

whiskey · Post by **whiskey** » 17 Mar 2018, 20:30

I've been trying to purchase FileBot, but for some reason I seem to have lost the Windows store app! I'm using Windows 10. I have tried to follow the tutorials how to restore it using powershell, but the store app is just not found.

Do you offer some other method of purchase?

I'm sorry for any possible inconvenience.

Post by **rednoah** » 17 Mar 2018, 20:47

You can't "loose" the Windows Store app. Just type "Store" in the Start menu search if you can't find it.

ZMD · Post by **ZMD** » 17 Mar 2018, 21:14

Hallo, ich habe schon am 03.04.2017 gespendet, muss ich jetzt nochmal spenden, um die Software zu erhalten!?
Unterlagen können vorgelegt werden!

Post by **rednoah** » 18 Mar 2018, 03:45

Please PM me your donation details and I'll have a look. You may be eligible for a promo code.

whiskey · Post by **whiskey** » 18 Mar 2018, 13:12

rednoah wrote: 17 Mar 2018, 20:47 You can't "loose" the Windows Store app. Just type "Store" in the Start menu search if you can't find it.

Well that's what I also thought before I went and lost the damn app. Here's a screenshot with the browser unable to open the links to store and nothing found in programs

https://i.imgur.com/TKnaODt.png

Post by **rednoah** » 18 Mar 2018, 14:04

That is strange indeed. Are you using some kind of strange version of Windows?

A Factory Reset would almost certainly fix the problem no matter how screwed up your Windows install is. But that's a last resort.

whiskey · Post by **whiskey** » 18 Mar 2018, 15:10

rednoah wrote: 18 Mar 2018, 14:04 That is strange indeed. Are you using some kind of strange version of Windows?

A Factory Reset would almost certainly fix the problem no matter how screwed up your Windows install is. But that's a last resort.

Just basic W10. I'm not in much need of the store - only use would have been to purchase FileBot, but I will have to do that later.

leesylou80 · Post by **leesylou80** » 19 Mar 2018, 22:01

I love FileBot and find it really helpful in renaming so thank you!

Please bear with me for a second whilst I explain. I was studying to be a teacher when I was 20 and in my first year of University, I had a stroke. Then in my second year, I had another stroke. I developed "acquired dyslexia" which, for an English Literature teacher who wanted to teach English, was not good! I did all my exams though and I got a degree but unfortunately, the government wouldn't let me become a teacher as I didn't have a good health record

Since then, I have been in and out of hospital, had loads of medical procedures including major liver surgery and am now under investigation at the Marsden (a major cancer hospital in London) for Fibromatosis. I also have Lupus, Antiphospholipid Syndrome (hence the strokes) and am in chronic pain.

Although I am really rather unwell and on benefits because I can't work, I don't believe that it's fair to use an app/programme like yours for free. If you use it a lot, you donate or buy it. I use yours a lot and whilst I don't do anything as amazing as some of the people on here (all I can say I do is to help train doctors by being a test patient - from research to being a pin-cushion!), I would really like the opportunity to donate to you outside of Windows Store. So if there is a way of doing this, I am happy to give up my cans of Pepsi and donate to you in order to get a licence!

Is there any way that this can be done?

Thank you again for making this!

Post by **rednoah** » 20 Mar 2018, 01:50

Dear Lisa. Promo code sent via PM. That's the least I can do for you.

PS: I like your humour!

leesylou80 wrote: 19 Mar 2018, 22:01 All I can say I do is to help train doctors by being a test patient - from research to being a pin-cushion!

jerbyjoober · Post by **jerbyjoober** » 21 Mar 2018, 18:44

I have been using FileBot for several years, I used it on my VM and it has Windows 7 on it. When you went to the Windows 10 store version, we were still able to have gotten it from sourceforge. I "think" i donated back then, but I cannot remember. I do know that the message used to say "Thanks for your support". The main reason that I used FileBot was because of the Run Program feature in uTorrent. It works BEAUTIFULLY! But a few weeks ago that all broke. I have thought about getting it for Windows 10, but I use Windows 7. Do you not have a Windows 7 version that would work? I have no problem paying for it, and I would have already if I could use the Windows 10 app on Windows 7.

easy90rider · Post by **easy90rider** » 28 Mar 2018, 20:38

@rednoah:
This https://www.reddit.com/r/filebot/commen ... u/dvh20hg/ got me here.

First of all, "Price Level 20" is more than a day's work for me... (damn, I need to move...)

But since I use and like your software, I promised myself that if I got to 20000 renamed files I will buy the software... I am at 13000-14000.
I have to confess that I am one of them evil ones who used the app built for older Windows, on Windows 10 (It was really easy to install, to be honest, right click on the installer -> properties, make some changes and that's it.)

Not too long ago you released 4.7.19, and now I get a nag screen every time I start the app. I also knew that 4.7.9 is the last freely available build.
So I went to the store and saw that the app is on 50% sale, so I said to myself that it would be wise to buy (hey, it's just half a day of work) but the only problem is that stupid Microsoft store doesn't let me buy it... I get this error when I try to pay. https://imgur.com/qgrlUu3
I have successfully used that payment method before, by the way, so I don't know what's wrong...

So I guess I am left with using the app as long as the APIs work... Or pray that someday Microsoft store will work... Or hope that there is an updated Linux build... Or?

P.s. I tried Phoenix09's prebuilt version but it has UI issues, I think it's because of 125% scale, but I am not sure, so I went back to 4.7.9. Does the Microsoft store app have UI issues too?

Post by **rednoah** » 29 Mar 2018, 05:38

1.
Less than 600 EUR per month? Where are you from? What is your profession?

2.
The error message says you should contact Microsoft Support. Did you contact Microsoft Support? What did they say?

3.
If you're using Phoenix09's build, then you're not welcome to impose on my time here in the official forums, but very welcome to ask Phoenix09 for support on any issues that you may have:
https://github.com/Phoenix09/filebot/issues/3

4.
FileBot is tested on 1x and 2x resolution, so it'll work best on 100% and 200% scale factors. I wouldn't recommend using non-integer scale factors. Apple wisely does the same and only supports 1x, 2x and 4x scale factors.

easy90rider · Post by **easy90rider** » 29 Mar 2018, 17:21

rednoah wrote: 29 Mar 2018, 05:38 1.
Less than 600 EUR per month? Where are you from? What is your profession?

I make a bit more than half of that, eastern Europe (EU), IT support.

2.
The error message says you should contact Microsoft Support. Did you contact Microsoft Support? What did they say?

I had to move my account to local, I had it on USA so that I could use Cortana, but I also had to use a different credit card... - in case others have the same issue, try to do what I did.

3.
If you're using Phoenix09's build, then you're not welcome to impose on my time here in the official forums, but very welcome to ask Phoenix09 for support on any issues that you may have:
https://github.com/Phoenix09/filebot/issues/3

I am not using that, I actually find it nice to see how many files has Filebot renamed!

4.
FileBot is tested on 1x and 2x resolution, so it'll work best on 100% and 200% scale factors. I wouldn't recommend using non-integer scale factors. Apple wisely does the same and only supports 1x, 2x and 4x scale factors.

Yes, but 2x would be crazy to use

Maybe on a 4k monitor.
Anyway, it seems that Phoenix09 messed something up...

P.S. https://imgur.com/7od2WqF

Post by **rednoah** » 30 Mar 2018, 07:29

You're welcome. Thanks for purchasing FileBot. It's almost as if that special offer appeared just for you.

Hunkulees · Post by **Hunkulees** » 30 Mar 2018, 15:12

“Do you regularly contribute to society without expecting to get paid? e.g. suicide hotline, language teaching for immigrants, voluntary fire and rescue service, etc. You most definitely deserve a promo code!“

I’ve never donated to Filebot before (only recently discovered this program) , but I do volunteer to paint houses for low income families every other weekend

Doing a bit of it this very weekend as a matter of fact

exSnake · Post by **exSnake** » 31 Mar 2018, 00:48

MrMax wrote: 27 Feb 2017, 03:49 No, account isn't blocked. It's working fine for other apps.

Same problem here, how did you resolved?

aphewang · Post by **aphewang** » 31 Mar 2018, 05:35

Is this not supported on OSs before win10 now? I've been using filebot on my win2012 server for quite some time now, but it appears I won't be able to upgrade past the version I currently have installed (4.7.9)

Latinkidmj · Post by **Latinkidmj** » 03 Apr 2018, 19:56

whiskey wrote: 18 Mar 2018, 15:10
rednoah wrote: 18 Mar 2018, 14:04 That is strange indeed. Are you using some kind of strange version of Windows?

A Factory Reset would almost certainly fix the problem no matter how screwed up your Windows install is. But that's a last resort.
Just basic W10. I'm not in much need of the store - only use would have been to purchase FileBot, but I will have to do that later.

I STILL can't buy the damn software on the Microsoft Store in either the App OR the Browser. The "Buy" button JUST. ISN'T. CLICKABLE.

Post by **rednoah** » 05 Apr 2018, 07:32

Can you provide a screenshot of the Windows Store app showing this unclickable button?
https://snag.gy/

rictor9227 · Post by **rictor9227** » 05 Apr 2018, 10:51

I have re installed windows and now my original purchase of filebot isn't available. windows store is requesting more money and not allowing me to download my previous purchase.

Post by **rednoah** » 05 Apr 2018, 14:41

Did you log in with your Microsoft Account? It's not possible to purchase the same application twice with the same Microsoft Account.

rictor9227 · Post by **rictor9227** » 05 Apr 2018, 17:26

rednoah wrote: 05 Apr 2018, 14:41 Did you log in with your Microsoft Account? It's not possible to purchase the same application twice with the same Microsoft Account.

Yes, I was logged into my only microsoft account and still just shows the price I don't have the ability to DL

Post by **rednoah** » 05 Apr 2018, 17:50

Can you provide a screenshot?
https://snag.gy/

Please check your purchase history to confirm that you have purchased FileBot with this account.

rictor9227 · Post by **rictor9227** » 05 Apr 2018, 19:10

here is the screen shot
https://snag.gy/oyQjSr.jpg

Post by **rednoah** » 06 Apr 2018, 01:29

Please use the Microsoft Store application and not the website. Then search for FileBot and see what it says. Please post a screenshot every step of the way.

ozymandeus · Post by **ozymandeus** » 08 Apr 2018, 05:51

I use Filebot on a server and cannot load Windows Store on it. I have purchased Filebot on the Store from my Windows 10 PC hoping that this would let me add it to my server but I cannot do this.
Is there anyway I can still get an msi version?

ozymandeus · Post by **ozymandeus** » 08 Apr 2018, 22:11

OK, so I see in another forum that you won't do this unless a premium price is paid. No worries, I'll just use my Win10 PC for this going forward.

Post by **rednoah** » 09 Apr 2018, 03:30

That would be appreciated. Thank you.

bdedi · Post by **bdedi** » 13 Apr 2018, 01:22

RedNoah,

We chatted the other night/day on FB. With regards to justifying the promo code:
Promo Codes are available for anyone who has donated more than $5 before 2012 or more than $10 before 2014 or more than $20 before 2016.
I've donated twice, $10 recently, within the month and back in July 2015. If you want me to find my paypal information for those donations I will.

Post by **rednoah** » 13 Apr 2018, 03:11

That should be fine. Please PM me your July 2015 donation details as I haven't been able to find them in my previous searches.

c0pperhe4d · Post by **c0pperhe4d** » 22 Apr 2018, 18:32

Greetings,

somehow, i encountered troubles with re-installing Filebot. It did work for a long time after purchase, but a while ago it's behaviour was very odd. So I decided to delete it and install it fresh from windows store.

But now I'm just getting errors when trying to install these app.
Error Codes are:
Code: 0x80070005
Code: 0x80240013

I'm using Windows 10, which is up to date.

Anyone encounter this problem, too, and was able to fix this?
Or, dear developer, could you look into this nagging error?

Thanks in advance!
If more information is necessary, please don't hesitate to yell at me

edited: clarified the OS

Post by **rednoah** » 23 Apr 2018, 06:16

Is this a Windows Store error message? Did you contact Microsoft Support?

Unfortunately, not much I can do about these kind of errors, since code changes in FileBot can't fix Windows issues. However, the general recommendation is to disable / uninstall tools the interfere with Windows (e.g. firewall, anti-virus, etc) or to completely factory reset Windows 10. Logging in and out of the Windows Store might sometimes resolve licensing issues (e.g. after a motherboard / hardware change).

Windows 10 Factory Reset is the silver bullet here and will most assuredly fix the problem, but understandably, it might be a last resort for you. I recommend trying it with a secondary Windows 10 machine first.

Post by **rednoah** » 24 Apr 2018, 00:45

JS8 wrote:23 Apr 2018, 23:41 Dear Rednoah,

I used your software a while back and am intending to buy the new version. I have two questions:

1. I am not a coder, but I do contribute in the forums and chat support areas for both Plexguide and Cloudbox, which are open source media services using docker, ansible, etc. I know this is only a small contribution, but if you would be kind enough to send a promo it would help me to afford a licensed version of filebot.

2. Does a license cover only one platform? e.g. Windows or Mac? Or would it cover both platforms? I use a Mac at home, but am likely moving to Win 10 for schoolwork shortly.

Thank you and kind regards

1.
Please post links to your forums profile and larger posts such as tutorials if any.

2.
As you'll be purchasing FileBot from Apple / Microsoft, each license will be limited to the Store you buy it from, and thus limited to that platform. Think iOS App Store / Google Play Store. Same thing.

ZMD · Post by **ZMD** » 28 Apr 2018, 20:49

Hello, my FileBot does not start anymore. I purchased it from the Windows Store.

SlyxR · Post by **SlyxR** » 29 Apr 2018, 00:50

Hello @rednoah,

i tried to write you a PM but I don't have the permission to do so I'm writing you here.
I am interested in a promo code for filebot if possible.
I work voluntarily for the "Suchthilfe e.V Detmold" association in Germany, we help people to get rid of alcohol and drugs addiction and support them in detoxification and therapy. We also go to schools and work preventively against drugs and alcohol and educate the students against them.

If you need further information please write me a PM.

kind regards
SlyxR

Post by **rednoah** » 29 Apr 2018, 04:24

ZMD wrote: 28 Apr 2018, 20:49 Hello, my FileBot does not start anymore. I purchased it from the Windows Store.

Can you provide more information? Such as screenshots?

Post by **rednoah** » 29 Apr 2018, 04:25

SlyxR wrote: 29 Apr 2018, 00:50 Hello @rednoah,

i tried to write you a PM but I don't have the permission to do so I'm writing you here.
I am interested in a promo code for filebot if possible.
I work voluntarily for the "Suchthilfe e.V Detmold" association in Germany, we help people to get rid of alcohol and drugs addiction and support them in detoxification and therapy. We also go to schools and work preventively against drugs and alcohol and educate the students against them.

If you need further information please write me a PM.

kind regards
SlyxR

That should be fine. I'm not able to hand out promo codes at this point though. Please remind me in 2 weeks time.

SlyxR · Post by **SlyxR** » 30 Apr 2018, 14:59

OK, I'll remind you in two weeks. I'll just write you a PM or should I post here again ?

ZMD · Post by **ZMD** » 30 Apr 2018, 19:50

rednoah wrote: 29 Apr 2018, 04:24
ZMD wrote: 28 Apr 2018, 20:49 Hello, my FileBot does not start anymore. I purchased it from the Windows Store.
Can you provide more information? Such as screenshots?

Can you please tell me what you would like to have a screenshot from?

jetbootz · Post by **jetbootz** » 02 May 2018, 09:54

it seems it is a problem across the board. I have an up to date ( fresh install today ) of WIN 10 64 and a app store purchase of filebot and it wont launch on any of my machines.
all I can get off the CMD is -

C:\Users\darre>filebot -script fn:sysinfo
Error during startup
java.lang.ExceptionInInitializerError
at net.filebot.Main.main(Main.java:108)
Caused by: net.sf.ehcache.CacheException: java.io.IOException: Unable to acquire cache lock: C:\Users\darre\AppData\Roaming\FileBot\cache
at net.filebot.CacheManager.<init>(CacheManager.java:36)
at net.filebot.CacheManager.<clinit>(CacheManager.java:22)
... 1 more
Caused by: java.io.IOException: Unable to acquire cache lock: C:\Users\darre\AppData\Roaming\FileBot\cache
at net.filebot.CacheManager.acquireDiskStore(CacheManager.java:124)
at net.filebot.CacheManager.<init>(CacheManager.java:33)
... 2 more

can anyone help please ?

Post by **rednoah** » 02 May 2018, 10:32

ZMD wrote: 30 Apr 2018, 19:50
rednoah wrote: 29 Apr 2018, 04:24
ZMD wrote: 28 Apr 2018, 20:49 Hello, my FileBot does not start anymore. I purchased it from the Windows Store.
Can you provide more information? Such as screenshots?
Can you please tell me what you would like to have a screenshot from?

Your Desktop when FileBot doesn't work. A common problem is that FileBot is running (i.e. in the task bar) but somehow the window is displayed outside of the screen bounds (e.g. on a disconnected external monitor).

Post by **rednoah** » 02 May 2018, 10:35

jetbootz wrote: 02 May 2018, 09:54 it seems it is a problem across the board. I have an up to date ( fresh install today ) of WIN 10 64 and a app store purchase of filebot and it wont launch on any of my machines.
all I can get off the CMD is -

C:\Users\darre>filebot -script fn:sysinfo
Error during startup
java.lang.ExceptionInInitializerError
at net.filebot.Main.main(Main.java:108)
Caused by: net.sf.ehcache.CacheException: java.io.IOException: Unable to acquire cache lock: C:\Users\darre\AppData\Roaming\FileBot\cache
at net.filebot.CacheManager.<init>(CacheManager.java:36)
at net.filebot.CacheManager.<clinit>(CacheManager.java:22)
... 1 more
Caused by: java.io.IOException: Unable to acquire cache lock: C:\Users\darre\AppData\Roaming\FileBot\cache
at net.filebot.CacheManager.acquireDiskStore(CacheManager.java:124)
at net.filebot.CacheManager.<init>(CacheManager.java:33)
... 2 more

can anyone help please ?

Can you repeat the process with one your machines without installing any of your custom tools?

Install Windows, login to Microsoft Account, install FileBot. Nothing else. That kinda can't not work.

Afterwards we can have a look at your custom software and narrow down which one is interfering with things. I'm keen on finding out.

Schrottvogel · Post by **Schrottvogel** » 03 May 2018, 12:02

Hi!

After I recognized the Linux version didn't get any updates, I bought FB from the Windows Store a few days ago.

How can I see which version is installed and how dose it works with updates? It is my first Windows Store purchase.

I ask, because the validation function in FB didn't work and maybe updates will bring the function back.

Greetings,

Schrotty

Post by **rednoah** » 03 May 2018, 14:42

See FAQ for how to see which version / revision you're using. If you're using the Windows Store, then you'll always be running the latest version, because the Windows Store will automatically update your apps.

FiveMonkeys · Post by **FiveMonkeys** » 03 May 2018, 20:07

Hello. I just built a new Win 10 machine, and I too am unable to purchase the app from the Windows Store. The purchase button shows $19.99, but is disabled. I am able to purchase other apps from the store fine, so this is specific to FileBot.

I'm perfectly happy to pay the money for the latest version. What are my options to get the 4.8.x version?

I'm in the U.S.

Thanks for a great app!

Post by **rednoah** » 04 May 2018, 03:44

Please post a screenshot of the Windows Store page with Purchase button disabled. There's usually some message. Maybe you just need to install the latest Windows 10 updates?

Dudleydogg · Post by **Dudleydogg** » 08 May 2018, 17:47

I have similar issue, Installed on 3 Windows 10 Machines, Then I did another PC with a clean Install to test, Installed FB from Windows Store and receive same error, about permissions in C:\program files\WindowsApps, Tried to even modify permissions on that test box and still no luck.
Yes I am Domain Administrator, Full desktop Administrator, no i cannot launch the program.
This has to be a known issue with Windows Latest release, Please advise.

Post by **rednoah** » 08 May 2018, 17:51

Maybe a screenshot would provide lots of information as to what exactly you're doing? For example, how exactly are you trying to start FileBot? By clicking on the Start menu tile?

You're not supposed to change default permissions. If you mess with the WindowsApps folder you might break things. Windows Store apps can only be launched by using the Start menu button, not by double clicking the exe file.

Samation · Post by **Samation** » 09 May 2018, 21:49

Hello Rednoah,

I would like a promo-code although am not sure why I have donated in excess of the price in 2013 and 2016, should I pm the stubs.

Thank you for your work thus far.

Regards,
Sam

Post by **rednoah** » 10 May 2018, 02:55

Please PM me your PayPal Email or name so I can look up your previous donations.

linesma · Post by **linesma** » 10 May 2018, 14:16

Went through almost 2 hours of tech support hades with a Windows technician in order to even purchase the application on the Microsoft Store. When I would click "buy", the button would disappear for a little bit, and then it would reappear. Meanwhile, the App was not purchased. Had to create a new local user account and prove that I truly was who I said I was just to make the purchase. In an ironic twist, even though it was on sale for $9, I was charged the full price! Needless to say, it was not a fun or easy experience. I understand why you decided to release it on the Windows Store, but I really miss the days of the exe or msi installer, and receiving a license key via e-mail. (maybe I am just getting old

)

All that being said, I have used your application for years under Linux, and wanted to have it on my Windows machine. While not a fan of the UWP and Windows/ Microsoft Store in general, I was happy to help support your development efforts.

vampyrex13 · Post by **vampyrex13** » 14 May 2018, 14:35

Why is Filebot showing up as on sale when I check the store from my computer at work, but when I check on my computer at home with my personal account, it's full price. I want to purchase it, but I don't want it linked to my work account.

abeta · Post by **abeta** » 14 May 2018, 15:16

linesma wrote: 10 May 2018, 14:16 Had to create a new local user account and prove that I truly was who I said I was just to make the purchase.

I seem to be having the same issue as you. Can you clarify what you meant by create a new local account? When you do this to purchase it, do you have to login with your normal account then?

superyiwu · Post by **superyiwu** » 16 May 2018, 22:53

abeta wrote: 14 May 2018, 15:16
linesma wrote: 10 May 2018, 14:16 Had to create a new local user account and prove that I truly was who I said I was just to make the purchase.
I seem to be having the same issue as you. Can you clarify what you meant by create a new local account? When you do this to purchase it, do you have to login with your normal account then?

I have the very same problem. Is there any further information on this issue?

vinylsteve · Post by **vinylsteve** » 17 May 2018, 06:17

i am having the very same problem. Tried numerous fixes but no luck

Post by **kim** » 17 May 2018, 12:48

maybe this helps ?
https://support.microsoft.com/en-us/hel ... r-for-apps
https://www.makeuseof.com/tag/5-tips-fi ... indows-10/

superyiwu · Post by **superyiwu** » 17 May 2018, 18:47

Thank you kim for you support.
Sadly it didn't work in my case, but something else did. Fairly simple to be honest.
I read here that you can try to logout from the windows store and then log back in.
In my case it worked wonders. I can now download and purchase apps.
I hope it helps some of you as well

linesma · Post by **linesma** » 30 May 2018, 09:54

superyiwu wrote: 17 May 2018, 18:47 Thank you kim for you support.
Sadly it didn't work in my case, but something else did. Fairly simple to be honest.
I read here that you can try to logout from the windows store and then log back in.
In my case it worked wonders. I can now download and purchase apps.
I hope it helps some of you as well

I am sorry that I did not reply sooner. I was on a vacation trip and because I lost a bet with the wife, I had to leave the laptop at home.

What I did was to create a new "local user account" on my Windows 10 computer. This account is an account that resides only on your computer. It will be tied to whatever Microsoft account that you use with the Windows Store. Because it is a local account, it will not affect your Windows activation or any of your Windows Store settings. I then logged into that local user account and was able to purchase programs from the Windows Store. After you make a purchase, you can log into your normal account and install the program there. I then deleted the extra local user account. Here are the directions from Microsoft on how to make a local user account: https://support.microsoft.com/en-us/hel ... or-account

notyourduck · Post by **notyourduck** » 30 May 2018, 16:02

Hey @rednoah after getting a new laptop I just discovered filebot is no longer for public use.. you wrote at the beginning of this thread that you would consider giving licenses to people who have done some kind of community services in the past. Well when I was in church I used to go do missions trips to Mongolia. This was more than just simple proselytizing but also had a lot to do with distributing simple medical/dental care and spreading information about aids prevention. I don't know how you feel about community service that is church oriented but I really feel like we did some good over there..

Post by **rednoah** » 31 May 2018, 07:22

notyourduck wrote: 30 May 2018, 16:02 Hey @rednoah after getting a new laptop I just discovered filebot is no longer for public use.. you wrote at the beginning of this thread that you would consider giving licenses to people who have done some kind of community services in the past. Well when I was in church I used to go do missions trips to Mongolia. This was more than just simple proselytizing but also had a lot to do with distributing simple medical/dental care and spreading information about aids prevention. I don't know how you feel about community service that is church oriented but I really feel like we did some good over there..

Not into church myself. But AIDS prevention is definitely desirable.

RBCC · Post by **RBCC** » 01 Jun 2018, 15:16

I cant get the Windows store version of file to download , it keeps saying that it cant connect to the store, is there a standalone version of filebot I can dl ? Can I put this on another computer with repurchasing it? John

Post by **rednoah** » 02 Jun 2018, 04:52

RBCC wrote: 01 Jun 2018, 15:16 I cant get the Windows store version of file to download , it keeps saying that it cant connect to the store, is there a standalone version of filebot I can dl ? Can I put this on another computer with repurchasing it? John

Unfortunately, no. What does the error message say? Do you have a screenshot? Have you talked to Microsoft Support to find a solution?

sakuryu · Post by **sakuryu** » 01 Jul 2018, 01:41

Hi, I like your program and I have windows 10, I'd like to get a code if I can. I don't have any money to help, but I like to donate blood and I like to help people when I can. I can't work really because I have autism and other problems though.

christopherhaag · Post by **christopherhaag** » 03 Jul 2018, 02:59

Hey Rednoah,
I'm having an issue installing my purchased copy I bought today. Windows is showing no devices to install to. I have reached out to support, but as I wait, i'm wondering if you've seen similar instances of this?

I have confirmed i am signed in on the machine, and have tried the options here: https://www.windowscentral.com/fix-pend ... s-10-store I've also uninstalled legacy.

christopherhaag · Post by **christopherhaag** » 03 Jul 2018, 03:03

@rednoah - disregard; issue ended up being related to a soft firewall blocking connections. all resolved; thank you!

BananaRepublic · Post by **BananaRepublic** » 05 Jul 2018, 14:03

I purchased FileBot from the Microsoft Store and find that I need to register the PC I want to install it on with Microsoft. I am unable to do this due to organizational restrictions - what's the solution?

Post by **rednoah** » 05 Jul 2018, 17:29

BananaRepublic wrote: 05 Jul 2018, 14:03 I purchased FileBot from the Microsoft Store and find that I need to register the PC I want to install it on with Microsoft. I am unable to do this due to organizational restrictions - what's the solution?

That seems to be a Microsoft issue, that a 3rd party developer such as myself can't really do anything about.

There's a new release in beta which gives your more options, such as not using the Microsoft Store at all, so that might be a solution:
viewtopic.php?f=6&t=6006

BananaRepublic · Post by **BananaRepublic** » 06 Jul 2018, 07:45

Where do I get the license? I bought FileBot on the Microsoft Store and there's no mention of a license there.

Post by **rednoah** » 06 Jul 2018, 15:06

The Microsoft Store is completely independent of my own cross-platform license system (which is new and currently in beta). The latter is primarily intended for users who can't or don't want to use the Store for one reason or another.

BananaRepublic · Post by **BananaRepublic** » 06 Jul 2018, 17:58

So you're telling me.....? Have I just thrown £16 down the shitter?

Post by **rednoah** » 06 Jul 2018, 18:18

You should be able to get a refund via Microsoft Support. You can also use your Microsoft Store purchase on any other Windows PC that you probably have that are not bound by organizational restrictions.

Tonze · Post by **Tonze** » 07 Jul 2018, 03:04

Ok, I've paid for the software and installed from the Windows Store, no problem.

But what happens if I need install after reinstalling Windows OS. Where do I get the software to reinstall?
I've got an order number and receipt, but no software or serial # to reinstall.
If I got to the Windows store now, I'm asked to purchase again.

Also, its not clear how many PCs I can install this software on.

Please advise,

Thanks in advance

BananaRepublic · Post by **BananaRepublic** » 07 Jul 2018, 07:12

You clearly have never tried to deal with Microsoft. I just spent 20 minutes trying to get a refund. MS are as concerned about their customers as you are. Whatever you buy with the money conned out of me I hope does you no good.

Post by **rednoah** » 07 Jul 2018, 09:49

1.
If you're using the Microsoft Store, then it will remember your purchase and you can reinstall your purchase on any Microsoft device, and you can easily reinstall any software from the Store since the Store remembers what you have bought. It's the same as on Android and iOS. You obviously don't have to purchase everything again just because you get a new phone or new computer. It's quite straightforward, and you should be familiar with how it works from your phone, so I'm quite sure where the issue is here.

TL;DR You purchase software with you Microsoft account, so all your purchases are stored and remembered in your account, just like on your phone, hence there is no such thing as a license code on the Microsoft Store / Apple Store / Google Store.

2.
As far as my custom licensing system is concerned, I have full control, so I can issue you a free 1 year license if that makes you feel better.

I cannot however invalidate or refund your Windows Store purchase, since Microsoft keeps sales data (i.e. who bought what) completely private and doesn't share it with developers, which means I can't verify your purchase other than just taking your word for it, which I'm doing here.

muggito · Post by **muggito** » 16 Oct 2018, 04:19

I am new to Filebot, and I am curious if there is a temporary or trial version available? I am only seeing options for $40 (Windows store) or through this website for $48. I do see the 1yr license for $6, but I am likely to purchase the full software once I see/experience the user-friendliness of it. I love working with new software and financially supporting the developer(s), but only when I know it will be something that I can use after reading through documentaton. I love to learn, but I typically rely on trial periods to know if it is something I *can* learn. Is there a promo code for a shortened period of time that the developer would be willing to share? P.S. I really love what I've read so far in these forums (just registered a moment ago, so I cannot send PMs yet), and until the full launch of FileBot to the Windows store... it was pretty awesome that you were giving out promo codes for people who give back. I am not a developer, nor do I have the skills to be one.... but I give blood regularly and I am an avid sewist. I have been out of work for nearly 3 years now, as I am staying home to be caretaker for my now live-in Mom; she moved in with my husband and I and has since required more fulltime care. With my spare time at home, I am able to help others in the online community by giving out daily sewing advice for new sewists. Any help would be greatly appreciated. If this was already addressed and I missed it, I apologize in advance.

Post by **rednoah** » 16 Oct 2018, 04:58

You can fully evaluate everything before purchase simply by downloading it and installing it and using it:
https://www.filebot.net/#download

The only thing that is locked is the actual renaming operation, but everything that leads up to that, such as dragging in files, matching, playing with custom formats, CLI commands, etc is free to evaluate without restriction.

That aside, I can offer you a free 1 year universal license in appreciation of your sewing skills.

EDIT: I'll need name / gmail for that please.

muggito · Post by **muggito** » 16 Oct 2018, 05:22

Thank you so much! I really appreciate it. After making my post, my ability to private message opened up.... I sent you my information through there. Goes to show you how much I understood from what I downloaded, because I had trouble making it work. I am confident I will figure this out once I have the unlocked version side-by-side with these forums. I tend to learn by doing and reading simultaneously. Once I get a few files renamed and I understand the software better, I intend to purchase. This 1 yr license will really go a long way in giving me a chance to learn it. Thanks again for your response, kind words on my sewing skills, and especially your generosity with the 1 yr code. I am really looking forward to this. Thanks again!!

rednoah wrote: 16 Oct 2018, 04:58 You can fully evaluate everything before purchase simply by downloading it and installing it and using it:
https://www.filebot.net/#download

The only thing that is locked is the actual renaming operation, but everything that leads up to that, such as dragging in files, matching, playing with custom formats, CLI commands, etc is free to evaluate without restriction.

That aside, I can offer you a free 1 year universal license in appreciation of your sewing skills.

EDIT: I'll need name / gmail for that please.

vballrican · Post by **vballrican** » 08 Nov 2018, 20:19

How do i request a promo code for a previous donation?

My filebot is 4.7 and i can't remember how to manually update it.. Thanks.

Post by **rednoah** » 09 Nov 2018, 04:36

You already have the donation label here. Please PM me name + gmail so I can issue you a complimentary universal license.

letthiswork1 · Post by **letthiswork1** » 03 Dec 2018, 11:09

*Edit i managed to find a way to buy the sofware without using the stupid MS store

Thanks

ucliker · Post by **ucliker** » 18 Dec 2018, 01:25

On the Windows store, you have to pay $39.99 to purchase this instead of allowing the $6 per year?! I already purchased it but haven't updated in a while and now in order to update it keeps taking me to the Windows Store? Why can't I just update and move my key file?

Post by **rednoah** » 18 Dec 2018, 02:43

The Windows Store purchase is a one-time purchase. It'll keep working and auto-update forever. You don't need a universal license. Your Windows Store purchase will just work. The Windows Store version will also never remind you about updates, because Windows will keep it up to date automatically.

If you have purchased from the Store, always install via the Store. Don't use the MSI package.

If you have purchased a license via our website, always download the MSI package from our website to install FileBot. Don't use the Store.

ucliker · Post by **ucliker** » 18 Dec 2018, 20:12

Thanks, I purchased the license through the website since I was also using Linux. I found the MSI package and just reinstalled it and everything works. I forgot how amazing Filebot is especially when dealing with a lot of media files. I just wish the Arch Linux version was easier to deal with.

Post by **rednoah** » 19 Dec 2018, 09:52

What's wrong with the Arch Linux version?

The new dedicated AUR package should make things easy and work out of the box:
https://github.com/arch-noob/filebot/issues/1

insideoutelephant · Post by **insideoutelephant** » 24 Feb 2019, 09:40

I started using Filebot years ago and it was easily the best tool for the job.
So good that I didn't think twice about a donation.

However life got in the way and I haven't used it in a while.
Wondering if that temporary licence is still available?

Cheers

Post by **rednoah** » 24 Feb 2019, 09:51

Sure, just PM me name and email and PayPal donation confirmation:
viewtopic.php?f=8&t=9517

sathb · Post by **sathb** » 16 Nov 2019, 02:53

Do you do anything for veterans?

Post by **rednoah** » 16 Nov 2019, 05:39

Well, generally not for war related services. However, if your country is not taking care of you, low income, non-free healthcare, crazy student loan, or just generally have financial difficulties at this point in time, then I am sympathetic. Just PM me name / email and then I'll get you sorted (with a 1 year complimentary license).