License not received (mistyped email address)

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GregD24
Posts: 2
Joined: 04 Jan 2019, 20:29

License not received (mistyped email address)

Post by GregD24 » 04 Jan 2019, 20:34

I paid for a license and did not receive an email. The email may have been typed wrong, how do I get the license now?

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rednoah
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Location: Taipei
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Re: License not received

Post by rednoah » 05 Jan 2019, 03:18

Please contact Paddle so they can help you look up your Purchase Number using your name and payment information:
https://paddle.com/support/contact/

Once you have your Purchase Number, then I can look up your license and re-send it to you.


EDIT:

Mail server logs show only one recent error. Is this you?

Code: Select all

Failed: [email protected][email protected] 'FileBot License (Order P6646091)' Server response: 550 5.5.0 Requested action not taken: mailbox unavailable. [BL2NAM02FT019.eop-nam02.prod.protection.outlook.com]
:arrow: viewtopic.php?f=8&t=6121
:idea: Please read the FAQ and How to Request Help.

GregD24
Posts: 2
Joined: 04 Jan 2019, 20:29

Re: License not received

Post by GregD24 » 19 Jan 2019, 19:44

I still have not received my license. My email address has been updated. Could I please get I refund since I am unable to use this software.

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rednoah
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Posts: 16546
Joined: 16 Nov 2011, 08:59
Location: Taipei
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Re: License not received

Post by rednoah » 19 Jan 2019, 23:02

What is your gmail address? Please PM me your valid email address.

Please read this thread and send me name + gmail + Paddle order number if you still can't find your license:
viewtopic.php?f=8&t=6121
:idea: Please read the FAQ and How to Request Help.

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