[FAQ] How do I activate my license?

Any questions? Need some help?
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evansgo
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Joined: 26 Dec 2018, 08:05

Re: [FAQ] How do I activate my license?

Post by evansgo » 26 Dec 2018, 09:26

OK thanks, yes got that and its worked fine.
Not sure if there is an issue with your instructions though, no-where could I see a way to copy and paste the text, Mac GUI version....

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 26 Dec 2018, 09:38

Oh, I see. You were looking for the "Paste License Key" button. That one was only added with FileBot 4.8.5 (currently in beta) for users that can't receive attachments. Sorry about that. Seems the docs have been updated a little bit too soon.

If you're curious about the new release, please give it a try:
viewtopic.php?f=6&t=9535
:idea: Please read the FAQ and How to Request Help.

evansgo
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Joined: 26 Dec 2018, 08:05

Re: [FAQ] How do I activate my license?

Post by evansgo » 26 Dec 2018, 09:45

Haha, awesome, that explains it! Thanks :)

Taksee
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Joined: 27 Dec 2018, 14:45

Re: [FAQ] How do I activate my license?

Post by Taksee » 27 Dec 2018, 14:51

Hi, I purchased a License from the Windows Store back in December 7, 2016. I have a copy of the receipt and the order number from my Microsoft Account Purchase History, however, I do not believe I ever received my license. Thank you.

To elaborate, the Windows Store version works fine and I have had no issues since I'm assuming the license installs directly from the Windows Store.
However, I'm trying to install Filebot on my Ubuntu Server and it's asking for my License.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 27 Dec 2018, 17:45

Taksee wrote:
27 Dec 2018, 14:51
Hi, I purchased a License from the Windows Store back in December 7, 2016. I have a copy of the receipt and the order number from my Microsoft Account Purchase History, however, I do not believe I ever received my license. Thank you.

To elaborate, the Windows Store version works fine and I have had no issues since I'm assuming the license installs directly from the Windows Store.
However, I'm trying to install Filebot on my Ubuntu Server and it's asking for my License.
Unfortunately, your Windows Store purchase cannot be used on Ubuntu. Please follow the link below for requesting a complimentary license:
viewtopic.php?t=9517
:idea: Please read the FAQ and How to Request Help.

hgreene624
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Joined: 31 Dec 2018, 17:55

Re: [FAQ] How do I activate my license?

Post by hgreene624 » 31 Dec 2018, 17:57

I didnt get a license file and the paste option never appears

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 01 Jan 2019, 06:11

hgreene624 wrote:
31 Dec 2018, 17:57
I didnt get a license file and the paste option never appears
Please PM me your name + gmail + Paddle purchase number so I can resend your license file.
:idea: Please read the FAQ and How to Request Help.

siyago
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Joined: 03 Jan 2019, 15:17

Re: [FAQ] How do I activate my license?

Post by siyago » 03 Jan 2019, 15:26

Hi there,

I've purchased the license on new year eve but I've not receive it to-date., Can you resend the license to [email protected]? Turn out my Google Drive is out of space which disallow my Gmail account to receive any email. Appreciate your prompt response. Thank you.

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 03 Jan 2019, 16:15

siyago wrote:
03 Jan 2019, 15:26
I've purchased the license on new year eve but I've not receive it to-date., Can you resend the license to [email protected]? Turn out my Google Drive is out of space which disallow my Gmail account to receive any email. Appreciate your prompt response. Thank you.
Sent.

GMail does indeed block email if you're over quota:
https://support.google.com/mail/?p=OverQuotaTemp

Please make sure that the email address you enter can actually receive email next time. :lol:
:idea: Please read the FAQ and How to Request Help.

vanris
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Joined: 10 Jan 2019, 03:52

Re: [FAQ] How do I activate my license?

Post by vanris » 10 Jan 2019, 03:55

I have not received my licence file - can you please send them through again.
Thanks

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 10 Jan 2019, 04:31

vanris wrote:
10 Jan 2019, 03:55
I have not received my licence file - can you please send them through again.
Thanks
I require name and Paddle Order Number. If you don't know your Paddle Order Number, please contact Paddle so they can help you recover your order using your payment information.
:idea: Please read the FAQ and How to Request Help.

vanris
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Re: [FAQ] How do I activate my license?

Post by vanris » 10 Jan 2019, 04:39

rednoah wrote:
10 Jan 2019, 04:31
vanris wrote:
10 Jan 2019, 03:55
I have not received my licence file - can you please send them through again.
Thanks
I require name and Paddle Order Number. If you don't know your Paddle Order Number, please contact Paddle so they can help you recover your order using your payment information.
Sent what I believe it is via DM!

Thadeu
Posts: 1
Joined: 12 Jan 2019, 17:24

Re: [FAQ] How do I activate my license?

Post by Thadeu » 12 Jan 2019, 17:28

I have not received my licence file - can you please send them through again.

Thadeu Lomonaco - [email protected]
Thanks

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 13 Jan 2019, 02:26

Thadeu wrote:
12 Jan 2019, 17:28
I have not received my licence file - can you please send them through again.

Thadeu Lomonaco - ...
Thanks
Sure. What's your Paddle Order Number?
:idea: Please read the FAQ and How to Request Help.

oosty
Posts: 1
Joined: 13 Jan 2019, 06:32

Re: [FAQ] How do I activate my license?

Post by oosty » 13 Jan 2019, 06:39

Posting so I can PM

brolos
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Joined: 15 Jan 2019, 08:15

Re: [FAQ] How do I activate my license?

Post by brolos » 15 Jan 2019, 08:17

Hi

Posting for PM, my activation email never made it..

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 15 Jan 2019, 08:20

brolos wrote:
15 Jan 2019, 08:17
Posting for PM, my activation email never made it..
Looks like it's stuck in limbo because your mail server is broken, or silently rejecting email:

Code: Select all

Will retry in 600 seconds: [email protected][email protected] 'FileBot License (Order P6733123)' Server response: 451 Internal resource temporarily unavailable - https://community.mimecast.com/docs/DOC-1369#451 [R0aC5nXbN3--MilE7S8Vwg.au19]
Please PM me your Gmail address so I can resend.
:idea: Please read the FAQ and How to Request Help.

brolos
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Joined: 15 Jan 2019, 08:15

Re: [FAQ] How do I activate my license?

Post by brolos » 15 Jan 2019, 08:24

Hi it came through thanks..

olemariete
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Joined: 19 Jan 2019, 10:54

Re: [FAQ] How do I activate my license?

Post by olemariete » 19 Jan 2019, 11:01

Hello, I received the email with the license but I do not know how to download the file. I click on download and this browser page opens. How can I get the file to activate the program?
Image

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 19 Jan 2019, 11:38

Download refers to the general download page, where you can download the FileBot installer package, not your license file. Your license file will have arrived via email as attachment.

The license email looks like this:
Image

If you're using Outlook, then you're likely gonna find it in the SPAM folder accessible via the Outlook website.
:idea: Please read the FAQ and How to Request Help.

olemariete
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Joined: 19 Jan 2019, 10:54

Re: [FAQ] How do I activate my license?

Post by olemariete » 19 Jan 2019, 15:28

Ok, this was in the spam. Thank you

Lomnar
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Joined: 21 Jan 2019, 12:35

Re: [FAQ] How do I activate my license?

Post by Lomnar » 21 Jan 2019, 12:40

I have not received my licence file - can you please send them through again.
Thanks

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rednoah
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Re: [FAQ] How do I activate my license?

Post by rednoah » 21 Jan 2019, 15:02

Lomnar wrote:
21 Jan 2019, 12:40
I have not received my licence file - can you please send them through again.
Thanks
Did you check your SPAM folder? If you PM me your Name / Email / Order ID (and Gmail if Email isn't Gmail) then I can send it again.
:idea: Please read the FAQ and How to Request Help.

dsongman
Posts: 1
Joined: 06 Feb 2019, 18:29

Re: [FAQ] How do I activate my license?

Post by dsongman » 06 Feb 2019, 20:18

Posting so that I can DM. I also received the Paddle confirmation but no second email with license file. Will DM details.

shaunpichoskie
Posts: 2
Joined: 08 Feb 2019, 17:22

Re: [FAQ] How do I activate my license?

Post by shaunpichoskie » 09 Feb 2019, 01:17

Activating this program is a joke, its maybe easy if you can follow there how to. But with no email attachment to copy or spot to paste the key I am starting to think this is a scam i fell for.

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