Filebot Spinning Wheel and unable to fetch names

[Kermit]

Hello,
I've been using filebot on a Mac for the last couple of years including my current Mac which is an M1 without any problems. However for the last few times I am unable to rename as once I add the name of the file in the original names and choose preset or match, all I get is the spinning wheel.

I deleted the app and reinstalled it but it still does not work. I am unable to do a clean install as everytime I reinstall, it has my licence and all the other past renaming details.

I'm enclosing a screenshot of the screen. Would appreciate help in sorting this out. Thank you in advance.

[rednoah]

Probably a generic network issue. There will eventually be some kind of error message, even if it takes a few minutes for some network connect to eventually time out and throw an error.


What does the log say?


Please read How to Request Help for details on how to find and view the log file.

[Kermit]

Thank you for the quick reply. The log says unable to fetch.

My apologies if I'm missing any steps. This is my first time checking and uploading logs, Ive created a pastebin account but don't know how to link it here so I've copy pasted the log details. Thank you

Code: Select all

FileBot 4.9.4 (r8736)
JNA Native: 6.1.0
MediaInfo: 20.09
7-Zip-JBinding: 16.02
Tools: fpcalc/1.5.0
Extended Attributes: OK
Unicode Filesystem: OK
Script Bundle: 2022-01-20 (r791)
Groovy: 3.0.8
JRE: OpenJDK Runtime Environment 16.0.2
JVM: OpenJDK 64-Bit Server VM
CPU/MEM: 8 Core / 2.1 GB Max Memory / 37 MB Used Memory
OS: Mac OS X (x86_64)
HW: Darwin PJs-MacBook-Air.local 21.1.0 Darwin Kernel Version 21.1.0: Wed Oct 13 17:33:24 PDT 2021; root:xnu-8019.41.5~1/RELEASE_ARM64_T8101 x86_64
STORAGE: apfs [/] @ 150 GB
DATA: /Users/pj/.filebot
Package: PKG

Code: Select all

java.net.UnknownHostException: app.filebot.net

[rednoah]

You can share links by copy & pasting the link from the address bar in your browser.


You have posted sysinfo output, not log file contents. However, all the "Unknown Host" error messages already tell us that your DNS network configuration is broken, so no need for further logs:

Code: Select all

java.net.UnknownHostException: app.filebot.net

Your default DNS is controlled by your internet service provider (ISP) but fortunately you can configure a different one yourself on your computer or on your router, e.g. CloudFlare DNS or Google DNS work best.


Use CloudFlare DNS instead of your ISPs default DNS:
https://developers.cloudflare.com/1.1.1 ... .1.1/macos

[Kermit]

I'm sorry for the late reply, thank you. I will try this method.