Lifetime License disappeared on upgrade

[bushbramble]

Hello there,

I purchased a lifetime license. I'm guessing it was through donation as I can't find anything through Paddle, although I escalated to their human support and am awaiting an email. It wasn't through Paypal either that I can find. There's no email in my gmail but I ran out of space and deleted most of my ancient emails. It was working fine until I just upgraded. Now it's asking for a license key and I can't find it anywhere. I'm pretty good about not losing things so am not sure why I don't see it anywhere.

This is a new machine - it still works on my old machine that I don't use (just checked), but I don't see anyway to access the license from the program on that machine.

[rednoah]

This is a new machine - it still works on my old machine that I don't use (just checked), but I don't see anyway to access the license from the program on that machine.

What does System Information say on the old machine? Please read How to Request Help on how to view and copy System Information.


If you have purchased FileBot via the Microsoft Store, and not via Paddle on this website, then How do I restore my Microsoft Store or Mac App Store purchase? will get you sorted.