[Mac App Store] FileBot Not Running on Sonoma (14.3)

[DarfNader]

Hi, I am installing FileBot on an MacBook Pro M3 running Sonoma 14.3 and it will not run.

If I install it via homebrew, the app fails with the message "Filebot" is damaged and can't be opened. You should move it to the Trash.

I the ran "brew rm --zap filebot" which deleted all of my prefs and license and attempted to install it from the App Store, but FileBot launches and immediate quits without actually loading.

What can I provide to help troubleshoot this? The Console message for filebot are not particularly illuminating.

[rednoah]

Did you install via brew? Did you use the --no-quarantine flag when doing so? If you are using brew install then you must use the --no-quarantine flag to disable all the "Apple does not allow me to run this software from the internet" shenanigans:
https://www.filebot.net/mac/brew.html




Alternatively, you may uninstall all versions of FileBot that you may have installed, and then only install the FileBot_*_arm64.pkg package (i.e. download and double-click on it) to see if that works:
https://www.filebot.net/download.html

attempted to install it from the App Store, but FileBot launches and immediate quits without actually loading

The Mac App Store version seems to just not work for some users. No idea why. Somehow related to Rosetta x86 to ARM translation layer would be my first guess?

What does the Console say?

[Seldon75]

The same to me. Just downloaded from the app store, FileBot launches and immediate quits without actually loading
No way to use it

[Seldon75]

To give it a try I downloaded FileBot_5.1.3_arm64.pkg from the site, it opens perfectly. How come the version from the App store doesn't work?

[rednoah]

Do you get any console output if you launch via Terminal?

Shell: Select all

/Applications/FileBot.app/Contents/MacOS/filebot.launcher

[Seldon75]

Code: Select all

An unexpected error occurred during startup: IOPrimaryInterface
java.lang.IllegalStateException: Receipt Hash: IOPrimaryInterface
	at net.filebot.platform.mac.MASReceipt.verifyHash(Unknown Source)
	at net.filebot.platform.mac.MASReceipt.check(Unknown Source)
	at net.filebot.Main.main(Unknown Source)
Caused by: java.lang.IllegalStateException: IOPrimaryInterface
	at net.filebot.platform.mac.MASReceipt.getGUID(Unknown Source)
	... 3 more

[rednoah]

Are you doing something unusual in your network configuration? External NIC? Disabled onboard NIC? Some unusual firewall or VPN configuration? Are you using AirPlay?


What does ioreg -l say?

You can use ioreg -l > ioreg.txt to save your device tree to a text file so you can check it:

Code: Select all

ioreg -l > ioreg.txt

There should be one network interface where "IOPrimaryInterface" = Yes and that would typically be en0 on normal hardware:

Code: Select all

ioreg -l | grep IOPrimaryInterface

[Seldon75]

Nothing unusual, just bought my new MacBook Pro, transferred the configuration of the old one

[Seldon75]

Only the App Store version doesn't work, if i download Filebot from the site it works perfectly. The problem is that i bought the license from app store

[rednoah]

What does ioreg -l say?

Shell: Select all

ioreg -l > ioreg.txt

Please run ioreg -l > ioreg.txt in Terminal. That'll create a text file named ioreg.txt with detailed NIC hardware information. Please upload that text file to Pastebin.com and then share the link here.

[Seldon75]

I can't, "You have exceeded the maximum size of 512 kilobytes per Paste"

[rednoah]

Please share via Google Drive / OneDrive / Email / etc instead then.

[Seldon75]

Shared via mail

[rednoah]

We have not received any email.

[Seldon75]

Sent again

[rednoah]

I have received your email. Thank you.


Comparing the ioreg from various macOS machines, there is indeed a unique IOEthernetInterface entry without a IOPrimaryInterface property in your ioreg output:

Code: Select all

    | |   |   |   +-o IOEthernetInterface  <class IOEthernetInterface, id 0x1000008ba, registered, matched, active, busy 0 (0 ms), retain 7>
    | |   |   |     | {
    | |   |   |     |   "IOLocation" = ""
    | |   |   |     |   "IORequiredPacketFilters" = {"IONetworkFilterGroup"=3,"IOEthernetWakeOnLANFilterGroup"=0}
    | |   |   |     |   "IOInterfaceFlags" = 2082
    | |   |   |     |   "IOMaxTransferUnit" = 1500
    | |   |   |     |   "IOMediaAddressLength" = 6
    | |   |   |     |   "IOInterfaceType" = 6
    | |   |   |     |   "IOInterfaceState" = 0
    | |   |   |     |   "IOGeneralInterest" = "IOCommand is not serializable"
    | |   |   |     |   "IOMediaHeaderLength" = 14
    | |   |   |     |   "IOActivePacketFilters" = {"IONetworkFilterGroup"=0,"IOEthernetWakeOnLANFilterGroup"=0}
    | |   |   |     |   "IOInterfaceExtraFlags" = 0
    | |   |   |     |   "IOInterfaceNamePrefix" = "en"
    | |   |   |     |   "IOBuiltin" = No
    | |   |   |     |   "IONetworkData" = {"IONetworkStatsKey"={"Size"=20,"Data"=<0000000000000000000000000000000000000000>,"Access Types"=9},"IOEthernetStatsKey"={"Size"=216,"Data"=<000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000>,"Access Types"=9}}
    | |   |   |     | }

The IllegalStateException: IOPrimaryInterface error that causes FileBot to crash on startup on your machine is likely caused by this entry. Unfortunately, I have no idea why this unusual network interface exists on your machine but not on any of my machines. Maybe a USB hub / USB ethernet adapter?

Anyway, although I cannot test this on my machine, I can at the very least add additional checks to the code to ignore (instead of trip up and crash) unusual network interfaces with the next FileBot release.

[upandaway]

I have the exact same problem with the Mac App Store version. Just got a M3 MacBook Pro and FileBot bounces once and immediately quits. I redownloaded the app and have the same problem. If I download from the website it runs great except I would have to pay for it again.

[mccouch]

this still happens. Has the code been updated? Any hint on how to get it to work?

[rednoah]

this still happens. Has the code been updated? Any hint on how to get it to work?

As far as I can tell, you would be the first to re-report this issue (this one) since FileBot 5.1.4 was released in July 2024 and seemingly fixed things for most of the affected users.

Which version of FileBot are you using?

What does the error message / log say?