[FAQ] How to request a complimentary license?

Post by **rednoah** » 08 Feb 2019, 04:27

Tithonius wrote: 08 Feb 2019, 03:39 Sending PM for lisence key with needed info

Sent.

elguapodahl · Post by **elguapodahl** » 11 Feb 2019, 03:05

heyler · Post by **heyler** » 05 Mar 2019, 21:57

Posting to send a PM about this license topic. Thanks.

darealwy · Post by **darealwy** » 14 Mar 2019, 16:34

PM sent

andyhi · Post by **andyhi** » 29 Mar 2019, 06:34

KCBlueGal · Post by **KCBlueGal** » 30 Mar 2019, 05:12

Requesting assist via PM

soopah256 · Post by **soopah256** » 09 Apr 2019, 05:04

Sending PM with payment info.

Post by **rednoah** » 09 Apr 2019, 05:20

Sent.

obscuriosity · Post by **obscuriosity** » 12 Apr 2019, 16:47

posting for PM access

Post by **rednoah** » 13 Apr 2019, 03:38

Name and Email fields are required for issuing a license.

rednoah wrote: 22 Nov 2018, 07:53 Please PM me the following details:

Name

Gmail address

Windows Store / Mac App Store proof of purchase (PNG or PDF shared via Google Drive)

Cleverness · Post by **Cleverness** » 20 Apr 2019, 05:56

Posting to be able to PM

Post by **rednoah** » 20 Apr 2019, 07:08

T1150 sent.

qwiX · Post by **qwiX** » 26 Apr 2019, 16:33

PM will be out shortly... Thank you.

RixzZ · Post by **RixzZ** » 07 May 2019, 20:22

PMing in a bit. Thanks.

digitalhybrid · Post by **digitalhybrid** » 10 May 2019, 10:15

Posting to send a PM about this topic.

nebulous87 · Post by **nebulous87** » 14 Jun 2019, 18:39

Post by **rednoah** » 14 Jun 2019, 19:09

nebulous87 wrote:14 Jun 2019, 18:52 I purchased the app on the Apple Store at full price for use in perpetuity. I have just redownloaded and am now locked out. Can I have a full licence please?

You don't have a universal license:
viewtopic.php?f=9&t=6265

You do have a Mac App Store purchase. You can re-install via the Mac App Store anytime, as long as you're logged in with your Apple account. No license required at any point.

The Mac App Store edition is distinct from the traditional edition that can be downloaded on the homepage:
viewtopic.php?f=12&t=5983

eggsplorer · Post by **eggsplorer** » 21 Jun 2019, 23:15

Thanks for this post. Exactly what I was curious about.

MixterVee · Post by **MixterVee** » 10 Jul 2019, 23:46

Posting 1 2 3

tyrotex · Post by **tyrotex** » 15 Jul 2019, 06:40

I'll send a PM as soon as the forum allows. I've just registered:-}

raigru · Post by **raigru** » 17 Jul 2019, 14:55

thx for help

cjaycalhoun · Post by **cjaycalhoun** » 04 Sep 2019, 19:04

Posting to PM

Post by **rednoah** » 05 Sep 2019, 04:08

cjaycalhoun wrote: 04 Sep 2019, 19:04 Posting to PM

Sent.

jkoopmann · Post by **jkoopmann** » 29 Oct 2019, 08:02

Hi. Just posting to hopefully be able to PM you about the issue since I also was stupid enough to buy MAS instead of Universal (totally my own fault).

jopeek · Post by **jopeek** » 05 Nov 2019, 22:42

This is a very nice thing to do, thank you.

ghostserverd · Post by **ghostserverd** » 15 Nov 2019, 06:39

posting for PM purposes

Avasta · Post by **Avasta** » 16 Nov 2019, 22:44

Posting publicly

wildbuffalo · Post by **wildbuffalo** » 19 Nov 2019, 01:24

posting something

chuzzaa · Post by **chuzzaa** » 22 Nov 2019, 12:02

Posting something

mephisto3333 · Post by **mephisto3333** » 24 Nov 2019, 19:01

Post to send PM

stirlobe · Post by **stirlobe** » 01 Dec 2019, 07:24

wait .. so if i paid $62 aud for the MAS version, i only get one year free for the CLI?! can we not have a command line version as part of the microsoft or Mac Store copy? it would be lovely... or a way to generate a .psm file from our Apple or MS version so it can be used in scripting as has been great for many years--i only bought the Mac version to show my support for your excellent work; what has changed recently?

i would appreciate either a psm file, CLI option or another solution vs trying to get credit from Apple for a purchase or chasing after old things vs just including the CLI app into the Mac or MS or another option--eg a watched Folder could achieve things if we had a headless Mac GUI server as many people run and we do not want to be using finder/mac apps vs SSH in and remote control or auto scripting these things.. thanks

awaiting a good solution, btw must disclose: am in Australia with Australian Consumer Protection agencies..

Post by **rednoah** » 01 Dec 2019, 08:27

stirlobe wrote: 01 Dec 2019, 07:24 can we not have a command line version as part of the Microsoft or Mac Store copy?

Microsoft Store, yes you can. Microsoft does support command-line tools in the Microsoft Store. At this point in time, the Microsoft Store edition has no limitations, other than that it's bound to the Microsoft Store which in turn is only available for Windows 10.

Mac App Store, unfortunately, no you can't. Apple imposes many technical and legal limitations, no functional command-line tools due to sandboxing requirements, no subtitles due to legal grey area on how movie copy right low relates to subtitles, etc.

Why can't I switch between license systems?

Microsoft and Apple protect your privacy. That means that developers don't know any customer information whatsoever, which makes it impossible to contact customers, or verify customer claims, etc. Microsoft and Apple can verify your purchase, but I cannot, by design.

You generally can't hop between Store fronts. You can't switch between iOS App Store / Google Play Store / Nintendo eStore / PlayStation Store / Xbox Games Store / Epic Games Store / Stream Store / etc. That's just how it works in this day and age, unfortunately. There are many pieces of software or games that are available on different Store fronts, and each purchase is unique and independent, and doesn't magically give you access to the same software on all the other Store fronts. It really sucks, and it's getting worse. I can't even use my Nintendo Wii U digital purchases on my Nintendo Switch.

stirlobe wrote: 01 Dec 2019, 07:24 what has changed recently?

Due to popular demand, and general dismay with the Mac App Store / Microsoft Store by both end users and developers, FileBot has built it's own universal license system, which was introduced around June 2018, as an independent alternative to platform stores.

stirlobe wrote: 01 Dec 2019, 07:24 btw must disclose: am in Australia with Australian Consumer Protection agencies..

You are very welcome and encouraged to disclose your dismay with Apple / Mac App Store and the Microsoft / Windows Store if you're unhappy with their service, especially their abysmal refund policies, which AFAIK are particularly hostile outside of the EU.

EDIT:

Note that issuing 1 year complimentary licenses takes me ~5 seconds, while writing lengthy replies takes significantly longer. Just PM me name / email and you're good for a year. If you still feel morally wronged a year later, ask for a new 1 year complimentary license, chances are, I'll issue another one just to give you some peace of mind, and save some time on my end.

stirlobe · Post by **stirlobe** » 02 Dec 2019, 05:28

thanks for the quick response--ok good idea...

first I will try to get the refund or credit back from Apple, then I will buy the lifetime license as I just have too many yearly things to track now and I inevitably forget and end up with broken dependencies or other things which just upset workflows or other automated systems...

I will purchase the license through your store after and use the GUI until then for anything which needs renaming...

cheers!

Stirlo

P.S. keep making good software--and also--all these stores are actually making things harder for developers And customers both; most want to reward or pay for good software and when you are only getting a small cut of it or they take percents Then impose ridiculous rules upon things it gets a bit customer/user hostile.. a shame as the Mac App Store seems to be ok in spite of all the shortcomings and (well minded) sandboxing issues.. so annoying!

(addendum quick poll: how many copies of GTA have you bought on various systems? I think im up to about average 5~ for PS, PSN, PSP, PS4, iOS and Mac/Steam too right now.. Not ideal!)

Post by **rednoah** » 02 Dec 2019, 05:54

There's always pros and cons. And I personally like how easy it is to purchase something, when you're already logged in with payment methods already pre-set, then it literally comes down to pressing one button in the Store, plus there's lots of tech-illiterates (i.e. definitely not FileBot users) who can now purchase software easily, unfortunately within the constraints arbitrarily imposed by some tech company.

It's not all bad, but if they would just let developers issue refunds, that would make life so much easier for everyone. There's probably some stupid non-tech reason for categorically separating users from developers...

I'm quite happy I managed to get away from Store fronts. I think everyone is much happier with things as they are now, but the transition is understandably painful for existing users that have bought into the Store. Because it's all nice and dandy, until you realize wanna run it on a Linux server a year later, or you switch to Windows, etc. I too would expect my purchases to follow me wherever I go, regardless of platform, or country of residence.

PS: So I'm not a GTA fan... it's too time intensive... I probably have purchased Sonic 1 on at least 7 different platforms though, now that I think about it. I'm a sucker for nostalgia.

servierer · Post by **servierer** » 06 Dec 2019, 01:51

Purchased on MS store some time ago to support, when CLI were supported by donations / "free", PM for complimentary.

Post by **rednoah** » 06 Dec 2019, 05:28

servierer wrote: 06 Dec 2019, 01:51 Purchased on MS store some time ago to support, when CLI were supported by donations / "free", PM for complimentary.

Sent.

Note that the Microsoft Store edition does include the filebot command-line tools. They're only missing on the Mac App Store due to Apple limitations.

denbeiren · Post by **denbeiren** » 05 Jan 2020, 08:16

Sadly i am also affected with the magnificent microsoft support..

Will be sending a PM shortly

Thank the lord for the filebot support!

wallyps · Post by **wallyps** » 10 Jan 2020, 06:07

q5hps · Post by **q5hps** » 10 Jan 2020, 15:58

Something public

Arcadejunkie · Post by **Arcadejunkie** » 13 Jan 2020, 08:46

TheSupremeLeader · Post by **TheSupremeLeader** » 13 Jan 2020, 18:06

Public post

igelst · Post by **igelst** » 17 Jan 2020, 17:31

Dominic · Post by **Dominic** » 25 Jan 2020, 08:22

Posting to so I can PM.

Post by **rednoah** » 25 Jan 2020, 10:45

Dominic wrote: 25 Jan 2020, 08:22 Posting to so I can PM.

Complimentary license sent.

imported · Post by **imported** » 27 Jan 2020, 07:32

Sending now.

Drachir · Post by **Drachir** » 31 Jan 2020, 21:20

Sending MAS licenses via PM...

Shinobi326 · Post by **Shinobi326** » 22 Feb 2020, 16:51

posting to be able to request this

WaLLy3K · Post by **WaLLy3K** » 25 Feb 2020, 02:26

The quick brown fox requested a license for the lazy Plex.

gmidge · Post by **gmidge** » 14 Mar 2020, 16:24

Posting to PM

marchp · Post by **marchp** » 15 Mar 2020, 22:10

I purchased through the Microsoft Store and would like to grab a key. Thanks!

mufty · Post by **mufty** » 21 Mar 2020, 08:10

Post to send PM

Post by **rednoah** » 21 Mar 2020, 08:37

T1273 sent.

Aaniki · Post by **Aaniki** » 01 Apr 2020, 00:05

Posting to PM

jmdollison · Post by **jmdollison** » 01 Apr 2020, 12:04

Sending PM

Post by **rednoah** » 01 Apr 2020, 13:12

jmdollison wrote: 01 Apr 2020, 12:04Sending PM

No PM received.

balrog57 · Post by **balrog57** » 02 Apr 2020, 07:36

pm for windows store

m4rcy · Post by **m4rcy** » 02 Apr 2020, 16:06

sending you a pm

Post by **rednoah** » 02 Apr 2020, 19:22

m4rcy wrote: 02 Apr 2020, 16:06 sending you a pm

Sent.

mries92 · Post by **mries92** » 04 Apr 2020, 22:06

Posting for PM permissions

Post by **rednoah** » 05 Apr 2020, 06:41

mries92 wrote: 04 Apr 2020, 22:06 Posting for PM permissions

Sent.

dgalarza · Post by **dgalarza** » 11 Apr 2020, 01:30

Posting for PM permission.

bishopmarty · Post by **bishopmarty** » 11 Apr 2020, 17:57

Post for PM

mrgreeneyes · Post by **mrgreeneyes** » 16 Apr 2020, 12:59

i also need a downgrade my MAS version to a previous version.

tejasgadhia · Post by **tejasgadhia** » 20 Apr 2020, 18:51

Posting to send a PM about this topic. Thanks.

Oligoboli · Post by **Oligoboli** » 29 Apr 2020, 06:38

I need an older version for my MacOS 10.11.6

An Appstore-Update send me a non-functionable Version of FileBot

Post by **rednoah** » 29 Apr 2020, 06:47

Oligoboli wrote: 29 Apr 2020, 06:38 I need an older version for my MacOS 10.11.6 An Appstore-Update send me a non-functionable Version of FileBot

viewtopic.php?f=12&t=11623#p50029

OhSoSpazz · Post by **OhSoSpazz** » 03 May 2020, 18:52

Thanks

Galactus · Post by **Galactus** » 06 May 2020, 05:54

Replying to be able to PM

Ashkevron · Post by **Ashkevron** » 16 May 2020, 12:18

Hi I purchased through Microsoft Store too and would like a complimentary 1 year licence please.
I've sent a PM already

Post by **rednoah** » 16 May 2020, 13:07

Sent.

Ashkevron · Post by **Ashkevron** » 17 May 2020, 06:59

That's great thank you very much.
I'll be buying the lifetime version when this runs out.

taizon · Post by **taizon** » 20 May 2020, 10:41

Post for PM.

Post by **rednoah** » 21 May 2020, 06:27

taizon wrote: 20 May 2020, 10:41Post for PM.

Sent.

xxredxpandaxx · Post by **xxredxpandaxx** » 09 Jul 2020, 18:57

Posting so I can send a pm.

yahooeyu · Post by **yahooeyu** » 16 Jul 2020, 20:02

Post for PM. =))

asucher · Post by **asucher** » 22 Jul 2020, 15:18

Post for PM

dgrivet · Post by **dgrivet** » 25 Jul 2020, 11:45

Hello je vais envoyez un MP maintenant
Super App.
A plus

iNfin8 · Post by **iNfin8** » 08 Aug 2020, 16:21

Posting to request the license.

federico · Post by **federico** » 14 Aug 2020, 12:03

for pm

timason · Post by **timason** » 21 Aug 2020, 20:18

Hello.

Slevin · Post by **Slevin** » 23 Aug 2020, 04:11

PM Sent. Thanks!

warbird · Post by **warbird** » 25 Aug 2020, 15:07

Post to be able to PM.

aaronmoody · Post by **aaronmoody** » 13 Sep 2020, 02:23

I purchased through the Microsoft Store and would like to grab a key. please

dasquad313 · Post by **dasquad313** » 19 Sep 2020, 18:35

Posting for a PM, Purchase via Microsoft store

magnafunk · Post by **magnafunk** » 21 Sep 2020, 13:28

posting for a pm

danbo · Post by **danbo** » 23 Sep 2020, 18:41

Thanks for your support & congrats for this fantastic app!!!

bearpear · Post by **bearpear** » 24 Sep 2020, 11:54

Post for PM

tabac123 · Post by **tabac123** » 29 Sep 2020, 15:34

Posting to send a PM about this topic. Thanks.

kingwoftam · Post by **kingwoftam** » 02 Nov 2020, 07:51

Glad I stumbled across this - was wondering why things weren't working on my new MacBook. Posting so I can send a PM.

Jruss2k · Post by **Jruss2k** » 06 Nov 2020, 17:36

Something on this thread.

Sending PM for license.

brookb · Post by **brookb** » 22 Nov 2020, 01:39

First post

Post by **rednoah** » 22 Nov 2020, 05:38

brookb wrote: 22 Nov 2020, 01:39First post

Sent.

ZatZs · Post by **ZatZs** » 08 Dec 2020, 17:54

to send a pm

Post by **rednoah** » 09 Dec 2020, 09:17

ZatZs wrote: 08 Dec 2020, 17:54to send a pm

Sent.

kgout3 · Post by **kgout3** » 14 Dec 2020, 17:08

Posting to send a PM. Thanks.

craxo · Post by **craxo** » 21 Dec 2020, 23:38

I have had issues in installing the Microsoft Store version which I bought back in '17. Seeing this, and perhaps getting to try it for once on my unRAID server would be nice. Hi btw.

Post by **rednoah** » 22 Dec 2020, 02:34

Cheers. You've got mail.

qsharp · Post by **qsharp** » 28 Dec 2020, 20:58

Hi there, this is a fabulous piece of code and I have been using this since 2015. I just pulled out my Synology DS214play out of the dusty drawer again and would like to see if I can still revive it along with my precious old media.

I would appreciate a complimentary license to properly organize my media, please!

keithgustum · Post by **keithgustum** » 12 Jan 2021, 18:11

first post

josharmour · Post by **josharmour** » 13 Jan 2021, 19:15

Bummer I'm seeing this 13 days after the cutoff and would love to use my license on Docker/Ubuntu instead of windows 10